Service was excellent. Friendly greeting when I walked in the door. My food was waiting for me and…read morehot when I got home. I liked that I could order my burger with a great selection of toppings!

Love this nex location. Has everything I need in one stop and the prices are right!! From…read moreelectronics, to groceries, to camping supplies. Great food options right next door and a Starbucks. Can't go wrong with making this your go to sit from about anything you might need .

Absolutely exceptional customer support from Jake Brodie, store manager at the Pensacola, FL Best…read moreBuy! We ordered a TCL 75" QM8L TV for pickup. After waiting an hour for the TV to be brought to our car, Jake came out and said they were having difficulty finding it and asked if we would consider an upgrade for a similar price. The store had just received the new Samsung 75" R85H, a significant upgrade. Jack was able to get the price to within $200 of the TCL...amazing! Tucker Ueberroth, Samsung Home Theater Specialist, was also a great help throughout this process. I am a loyal Pensacola Best Buy customer from now on...highly recommend!!

I swear going to any Best Buy anywhere in the country must take a year off your life, but this…read morespecific review is of the Geek Squad in Pensacola, FL. I had an Apple Watch that was physically broken. I have AppleCare+ which is a no questions asked warranty that will replace the Watch, no matter what happened to it for a $69 fee. I've been paying for this service contract every month since I bought the watch about 4 years ago. So I went online and the Google Ai suggested that if I went to the nearest Apple certified service center I could get it swapped for a new one for $69. The closest one I could get an appt at (you have to have an appt) for the Geek Squad was in Pensacola, a 1 1/2 hr drive each way. I got there 10 minutes early, basically just had to interrupt an employee to get "checked in" and then wait. And wait and wait for over an hour until I just walked up to the employee and said "what's up?" Then miraculously she says "you're up". Great! I say this will be easy, here's my broken watch, here's the serial number, here's my AppleCare+ policy number so just look me up in the system, give me a new watch and we'll call it a day. Nooo, the Geek says it doesn't work like that. She says we take all your info and we send the watch to Apple. If they agree that you are owed a replacement they'll send a replacement. "To me at my address 90 miles away, right?" Nooo, it comes back to the store and you'll have to pick it up. As an aside, while I was waiting for my hour late appt I wandered over to the Apple Products section and corralled one of the Apple Specialists and asked if I bought a watch with the AppleCare+ coverage I could just bring it in and they would swap it for a new one? He says, "there's a $69 fee, but yeah. Anyway, So I said, "after wasting half a day and $50 in gas it turns out I could have just contacted Apple, given them my info and have them send me a new watch today." So that's what I ended up doing. They just want the broken one back. Oh, and it costs $69. The issue isn't really with the way Best Buy handles Apple returns, although I'm not at all confident that the Geek knows what she's talking about. It was the massive time suck this was. The whole Geek Squad marketing BS is laughable when you see 4 or 5 employees just kind of coming and going but not really doing anything with 10 people waiting for service. When you walk up to the Geek Squad Area there is not so much as a sign saying "Check In here". There is no triage-if my Geek had just asked me up front after she got my name and "checked me in-whatever that means" she could have said "and why are you here?" At least she could have told me to go kick rocks an hour or more sooner. I don't usually vent in reviews but this was so unnecessarily infuriating that I want to yell at somebody but I know it's just Best Buy and nobody there gives a rat's a--.

We prefer this Target location because of it's easier access. It's right on Bayou Boulevard and…read morealso close to other shops in the strip mall. The store is never crowded even during holidays and weekends. The aisles are wide and the shelves were neatly stocked with merchandise. There's also a Starbucks conveniently located at the entrance for a refreshing treat before or after your shopping trip.

I HATE this store! They never have anything of quality. It's all chain store bullshit. I don't know…read morewhy I waste my time on this crap. Never again. A good Target is the VERY "end" target. Hit it, and it's over. Bulls eye! Target is dead to me. Merry Christmas Target! Bullseye!

Repairs were quick and well done. The only place in NW Florida that I would trust Mac repairs to.read more

The staff are genuinely friendly and seem knowledgeable…read more All three times the pc was in for repair; the turnaround time was very fast, only 2 to 3 business days. Unfortunately, three attempts, $300 plus dollars and turning the other cheek on having to buy another Windows License key for the poorly-executed OS reinstall was not enough leeway to fix the issue.

I had bought a Bose soundbar a few years ago, and it never worked consistently. The Geek Squad…read morewouldn't even look at it unless I could tell whether it was an installation issue or a soundbar-not-working issue. I was really frustrated as I had no way to tell which it was. They came out the same day I called (this was huge as I'm an out-of-town property owner and have to arrange everything in advance, usually) and got my non-working Bose soundbar hooked up correctly and working for the first time in years! Right after they left I was cleaning dust bunnies from behind the electronic and the whole bunch fell down and cords got disconnected. Of course I couldn't get it working and hadn't yet photographed the correct cord setup. I called them & they came right back and patiently set it up, correctly again. Hopefully I will not have any more A/V issues but if I do, would not hesitate in calling them again.

Palm Audio Video did a great job of updating my TV and whole house sound system. The install was…read moretimely and clean even though there were a few workarounds they had to do. Also Laurel went back to meet w/ a cable co. rep to make sure that everything worked. Stuck to the original estimate even though it was more work that she originally estimated. I would not hesitate to use them again and give them my highest recommendation. Great work, big thanks!

Had the interior of our house repainted. It required all the audio/visual be disconnected. Hired…read morethe. Geek Squad from Best Buy to reinstall. The technician reprogrammed the remotes and hooked up the equipment. He stated if you have any issues to call him. We had functions on the remotes that did not work. Called him twice with no call back. Called the Geek Squad. at Best Buy in Destin and explained the issue. We were told if we wanted additional service we would have to pay again. Requested to speak to a manager. Was told he would call the following day. Did not receive a call back. It is obvious that the Geek Squad and Best Buy to not stand behind their service. The total time between the install and lack of response was two weeks. Cannot recommend any service involving the Geek Squad at Best Buy in Destin, FL

Buyer beware: You might think about purchasing installation…read morewith Best Buy in Destin. They will call you two hours before they are supposed to arrive and cancel and when they reschedule they will not show up. The delivery team will come and drop off equipment when you believe that the installation crew is finally coming to install the equipment.  Yes, this has been my experience with Best Buy in Destin. I just don't believe this is how you treat a long term customer that has paid to be part of their special club. Well any customer for that matter.  I told the delivery guys to take the product back where they got it and I will cancel my membership and get a refund on the equipment I purchased from them. The degree of communication and the apathy for the customer leads me to find a different company to supply my electronics and appliance needs. Seriously, think twice before using this company. They just may leave you high, dry & frustrated just like me!!

I just wanted to THANK YOU for upgrading my home computer for me! I did bills yesterday and I…read moredidn't have to curse one time! I was done in record time without any anxiety or craziness...thanks again! Fast, reliable service and discussed what we wanted done and what we needed to make this computer useful again.

Without a doubt this is the best repair shop in the area. If I could I would give it more stars…read more Mr. Woolley is extremely knowledgeable, and gives exceptional service at a reasonable price. He always goes over and above with his expert advice and recommendations. I have been a customer for over five years and have always found him very helpful, entirely honest and would have no hesitation in recommending his store.