We've now had three consecutive bad service experiences with Culligan Water of St. Louis, and each…read morevisit has left our system worse than before. * Two years ago, a routine RO service resulted in a clogged membrane, requiring a second appointment. * Last year, a technician left valves closed, and I had to diagnose the issue myself after being told to "give it time." * Most recently, our RO system stopped working. The technician arrived without the correct parts, so now it requires yet another visit. The worst part--during this latest visit, something was altered that reduced our kitchen tap water pressure by about 90%. We now barely have running water, and the RO system still doesn't work. To his credit, Tony came out Friday night and said pressure would return once the tank refilled. 12+ hours later--no change. We are now stuck all weekend with very limited water, and we're unable to run our dishwasher due to the reduced water flow--so dishes are piling up. We pay an annual maintenance fee and expect professional service. Instead, every visit introduces new problems, requires follow-ups, and leaves us doing our own troubleshooting. At this point, this is clearly a pattern of poor service, not a one-time mistake. I've lost confidence in their ability to service the system properly. Response to Culligan's acknowledgement: Thank you for the response, Terry. I want to be clear that this is not a matter of expectations--it is a matter of repeated service failures. This is now the third consecutive visit where the system was left in worse condition than before, and the most recent visit resulted in a significant loss of kitchen water pressure. While I appreciate the follow-up visit, the issue remains unresolved. I am now waiting until Thursday for a plumber, which means nearly a full week without normal kitchen water use. During this time, we have had limited tap water and have been unable to safely run our dishwasher. At this point, the concern is not just this single incident, but a clear pattern of incomplete and error-prone service. I am looking for: * Full restoration of both water pressure and RO functionality * A clear explanation of what caused the issue * Assurance that future service will be handled by experienced technicians * Appropriate compensation for the disruption and time involved I hope Culligan takes this seriously and works toward a complete resolution.

If I could give 0 for customer service I have a bad sensor AND no water going into our tank …read more TERRIBLE CUSTOMER SERVICE THEY ARE TELLING US THEY CANNOT COME SERVICE IT UNTIL JUNE 12TH ! when they should be replacing it today.... do you think they offered to make it right by giving us money back or delivering enough water until they could fix it ?NO... Stay away, try a different company... customer service can make or break a business

Andy the regional manager is amazing. He gives excellent customer service. He rectified a situation…read moreimmediately. Service like this deserves recognition! He really cares about his customers and the company reputation.

Have not been getting our water delivery as previously scheduled. The driver, in the recent past,…read morealways left at least 3 bottles if none were put out. We, at times are out of town and are unable to put empties out. Twice now, we have gone 3 weeks without water. When the St. Louis office is called, the flat and unhelpful guy that answers the phone just says that we must wait for 3 weeks for another delivery. Now he says there was a change in driver to our area. Apparently they have also changed the previous arrangement of not leaving bottles if empties were not out. No communication was received that the arrangement was changing. I understand that they may be short-staffed in this market, but I'm sure we aren't the only people that have this issue. When called, the employee that answered was not interested in any arrangement to correct this currently; only future orders would have a note to leave bottles without empties. He really couldn't have cared less. I will be looking for another servicer.

Received a call within one day after speaking to Lowe's. Scheduled an appointment within several…read moredays. Derek Ham out of Cape Girardeau, MO was our servicing agent and arrived within the in between scheduled. He was very knowledgeable and at no time did we feel pressured. He was able to direct us to the size generator and what the difference was between sizes. We also inquired about financing and he showed us several options to best suit us. He also showed valuable clips of what the company is about etc. after signing the contract we were scheduled for the installation of the generator two days after. It was installed, tested and ready within 3 1/3 hours. Very impressive.

I had my hot water heater replaced thru Home Depot with Tri-State completing the installation. The…read moreinstaller was timely, professional & respectful. He provided an explanation of how it worked & answered my questions. A great experience for me.