When storage pro took over nothing ever worked. Paying monthly had always been a breeze w Rick. Now…read moreit's ridiculous. Their website does not ever work properly. I've been on the phone for hours w them and the local managers (I'm on the 4th one) to correct my online pay access but no one can fix it! WTH? The current local manager is friendly and tries to help but the issue is w storage pro. I believe this is intentional so that we all have to pay a live phone payment processing fee. Unconscionable!

Great storage place! The front staff was very helpful and responsive, and my unit felt very safe…read moreand secure :)

Everyone that I encountered was completely kind and very helpful. Very impressed with Meathead…read moreMovers!!! Very careful, respectful and willing to go the extra assistance needed to make it just right! I would definitely use them again.

BEWARE! They broke…read moreour treadmill and our TV. Then they tried so say that they were broken prior, which was 100% not true. The TV cost us 10 grand and we were not reimbursed anything for it. It was one of the very first 4K TVs and was built solid and they don't make them like that anymore. I still think about that TV at least once a month.

Great job ! Lucky day moving is the best in Arizona ! Helped my unload in queen creek ! Life savers!read more

If you want to pay double for a move, this is your place. It all started when the general manager…read moreJay came out to our house, and told us we would need three guys for three hours and recommended a pod size for us to put our goods in. Also, I needed to add that we asked for someone that was experienced in moving a piano. On the day of the move, two men showed up. No one knew how to move a piano. The two guys were not fast moving movers. They spent so much time wrapping our goods in plastic. The two guys were at our home for over eight hours. They had no boxes to move. We had done that previously all this was wrapping a furniture and putting it in a pod. The pod probably held about 3/4 of our furniture so we were then stuck with a second date to move the rest into a storage. So now we're paying for a pod monthly charge and 2 moves. It was totally overwhelming, and apparently Jay the general manager is a horrible estimator. So now it's move-in time and we're stuck with Central Coast having some of our goods in their warehouse so now we're paying again for them to move the stuff that he told us was originally gonna fit in our pod so it's a three hour minimum and two guys. Paid for a third move so now it's time for them to pick up their pod. They quoted us $475 originally for the pod return, but now they've added on a $200 restocking fee for their moving blankets. This company nickels and dimes the crap out of you. Do yourself a favor and call meathead movers they were way more. Efficient worked hard didn't charge us for travel time and gave us what they said.

Sarah is so helpful and sweet. She is always welcoming. Because of her I going there for my mailing…read moreneeds.

I live locally, and this appears to be a good location to mail packages. However, this place…read moreconsistently gives off Chainsaw Massacre vibes. Like, no customer service skills at all. I've waited in line both times (holding a pre-stamped, ready-to-go package), and instead of letting me know that I can place it on the counter, the cashier continues to scroll through her phone. Not sure if the phone is working as the "register" but today was my third and final time at this location. Today as I entered, there was a man sitting across the counter (yes, you read that right) reading a cutting board that the store was selling. The cashier continued to scroll through her phone. I was the only other person in the store, so there was not a line. I waited for a few minutes, and I finally interrupted the cutting board reading / cell phone scrolling to ask where to place my ready-to-go package. I guess I was waiting for a man with a chainsaw to come out and drag me to the back. If not Chainsaw Massacre vibes, then definitely Twilight Zone. This place is a "no" for me.

Recently, I had to arrange for a local move to a care facility. The place recommended ASAP movers,…read moreso I called them to schedule a small amount of packing and the actual move. Two movers arrived on time, packed some kitchen items and clothing, and covered the furniture items so they could be safely moved. A couple of items had to be disassembled for moving. They were ready to go in about 2 hours. When we all arrived at the location, the two movers looked at my unit and started moving things in, which included an elevator and some long halls. As necessary, they reassembled the furniture, arranged it with some guidance from me and hooked up the cable and TV. It all happened flawlessly and in a little over two more hours. As it turned out, the place did not suit me so after a month, I called ASAP to come, pack me up and move me back to my place. They had left the boxes and packing materials so that saved a little cost and time. Again, a flawless production in a reasonable amount of time with no damage. The movers were all very nice and respectful of me and my belongings.

I really was concerned about making this decision because you hear horror stories from people. From…read moremy initial call to the final moment, I was exceptionally pleased with ASAP. VERY communicative from the first call (with James) to the final cost, everything was transparent and professional. We had a great moving day, the guys were super nice, careful and professional and I would recommend ASAP highly,

I relocated to SLO from LA. Since I could not find suitable housing in time, I had to put my life…read moreof stuff in storage, and the prior movers really packed everything in like sardines. In the meantime, I needed movers to extract a few items for my temporary housing set-up. Not knowing anyone out here, I asked Broad St Storage (who I also highly recommend) and they put me in contact with The Moving Experience. The 2 gentlemen assigned to my job were friendly, courteous, and had the utmost respect for my property. It wasn't easy getting the items I needed out, but they managed to do it with precision and care. While the move here was stressful, I'm so glad to say my dealings with The Moving Experience were anything but.

I rarely write online reviews, but I feel obligated to share my experience to protect others from…read moregiving this company money for their move. This was by far the most unprofessional and abusive moving company I have ever dealt with, and I implore you AVOID this company at all costs. If you want your items and furniture to be taken care of and arrive UNDAMAGED or ARRIVE AT ALL (as they did not for me), HIRE ANY OTHER MOVING COMPANY!! They do not care about you or your belongings. Here's a snapshot of my experience: I hired them to move my belongings from San Luis Obispo to San Francisco. From the very beginning in San Luis Obispo, the movers did not use blankets, padding, or any materials to meaningfully protect my items. I watched them place my dresser, nightstand, bed frame, and other wood furniture DIRECTLY onto the concrete sidewalk, then stack everything in the truck bare. By the time my items were delivered in San Francisco, nearly every major piece of furniture was damaged. My dresser and nightstand had multiple chips and scratches, my bed frame and headboard were gouged, my refrigerator had a large dent, and my picture frames were scuffed and chipped, and ripped, some of them irreplaceable. In addition to the damage, some of my belongings never arrived. My rug and lampshade are still missing to this day. During delivery, the movers also brought out items that did not belong to me, including a mattress and multiple framed pictures. I informed them immediately that the mattress was not mine and it was removed, but I was left with another customer's picture frame. This raises serious concerns for me about how customers' property was being handled. The most egregious part of this move occurred during delivery in San Francisco. After the movers arrived, saw the apartment, and began unloading, they did not raise any issue or mention any additional charges. However, halfway through unloading, they demanded an additional $412 via a Change Order and refused to continue carrying my belongings upstairs unless I signed and paid immediately. I was told my items would be left in the lobby if I did not agree. This happened in the middle of the move, after a significant portion of my belongings had already been brought into the apartment. I felt I had no practical choice but to sign in order to complete delivery, and I believe the way this fee was imposed mid-move was misleading, coercive, and improper. When I politely pointed out some of the damage, one of the movers, became hostile. He shouted at me, saying "F*** you man, I'm done," before storming out of my apartment. He left my mattress lying on the floor and the headboard loose and improperly installed. The other mover offered minimal help before also leaving, but the job was incomplete and I was left to deal with the situation on my own. After the move, I tried multiple times to reach the company's manager, Kevin, who was my main point of contact. I left several voicemails explaining that I wanted to discuss the serious issues I had faced. He never called me back--and has yet to do so. Adding insult to injury, before all of this, when I asked to reschedule my delivery from Sunday to Monday, which happened to be Labor Day, the company agreed no problem but sent me a text saying, "Yes, we can do that, no problem, but please tip our guys well as they'll be giving up their Labor Day." Asking for a tip in advance of service is highly unprofessional. I would happily tip for a job well done, but this could not have been more of a disastrous move. In the end, my total charges increased from the original $2,100 "Not to Exceed" estimate to $2,500 after the mid-move Change Order. My belongings were damaged and some items were missing, one of the movers verbally berated me and left the job incomplete, and I was required to sign and pay an additional fee in the middle of unloading in order to complete delivery. The company has since failed to meaningfully communicate directly with me. I have filed formal complaints with the Better Business Bureau and the California Bureau of Household Goods and Services. This company's conduct during my move was reckless and abusive, and in my experience highly misleading. If you value your belongings, your money, or your peace of mind, I strongly recommend choosing another company. I have attached photos showing the lack of protection and the resulting damage so others can make an informed decision.

Helped move my entire stuff from one house to another, would definitely use again and would…read moredefinitely recommend

The hassle of moving was on my horizon all summer. Would I make the jump if an opportunity…read morepresented itself? Yes! Looking around at all my "stuff", I knew I was in trouble. It's amazing how quickly one can fill a space. I was at full capacity. Whenever I have a project, Yelp, has been wonderful in getting me the assistance needed. Elite movers was the first (and forever my only) company to request lots of pictures with all cupboards open, an approximation of cost and duration, and customer service that took the time to answer all questions. The move day went off without incident. My crew consisted of four strong fellas-my crap being packed left and right, furniture being moved, boxes toted off, things I wasn't taking headed for the trash etc. They were all done by 1:30 or so and headed to the new place so I stopped for pizza/soda for them. All boxes unloaded and furniture placed where requested. Elite finished their job by about 3:30. I like them less now. The remaining boxes to unpack seem to have multiplied in the garage like bunnies but at least they are in one place. Great value for the money and no stress with packing things safely! Give them a call if your next move has you out of sorts.- they won't disappoint. Thank you!