After a recent basement flood Rapid Response Restoration came in and removed all damaged furniture…read moreand belongings, tore out damaged dry wall, removed mold and cleaned tile flooring. Vance and Manny worked tirelessly to make my basement dry and safe again. I am so glad I found them - fair pricing and dependable, professional service. Many thanks for helping me through a very difficult situation!

I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I…read moreexperienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man.

We had a great experience working with Dotty and his team. Highly recommend working with them if…read moreyou have water damage or mold.

I had the pleasure of meeting Donny. We had water in our basement after a heavy rainstorm and so as…read moremany, I started calling around. Everyone being booked up, Donny was able to schedule me for Thursday which was 4 days away. Having a wet basement for that long felt like a year away, but Donny kept in contact with me everyday trying to get here sooner, and he did, 2 days! He is very knowledgeable, explained exactly what will be done and how, and still came out to be the best price. We ended up doing the work ourselves with some help of friends.... which now wish we should have went with Donny.

Ken was very easy to work with, he let us know when he was on his way and arrived right on time. We…read morehad some pretty bad stains and did not expect the carpet to come as clean as it did. We couldn't be happier with the results and the service.

This is our third or fourth experience with Ken who is always friendly, punctual, and…read moreprofessional. Great service with a smile.

Don was referred to me by my Dr. who was suspect of mold in my apartment. He is expensive, but I…read moretook a chance on him and he delivered. He is known to match what is in your lab to what is in environment. He found mold in places that I missed. He provided a complete executive summary with lab results. He is an honest person and I can easily give him a 5 star review on all accounts.

If you are concerned about health and air quality, call Don with Clean Air Sciences. I can't…read morerecommend him enough. It seems like air quality and the effects of environmental conditions is a highly understudied industry with varying standards and little regulations. When it comes to the environment you live or work in, it matters. We hired Don to do a thorough mold assessment and analysis of our new construction home. Due to autoimmune disease affecting our young son, having a clean and safe home was critical. Don and his expertise potentially saved our sons life. He is passionate about what he does and is more knowledgeable and trustworthy than anyone in this industry.

Re 5-6-2024 Water Damage in Condo from Unit above; Dishwasher Sprung Major Leak…read moreState Farm sent PUROCLEAN of BARTLETT to our condo the following day at 7:30am and they were prompt, professional, extremely courteous, and explained everything they needed to do. They checked daily on the status and updated us of what follows. Julian V. & Dustin were the team members who did the water mitigation work for a whole week and both were a delight. The Reconstruction Manager came by to assess what needed to be painted and repaired. We were the Liability Claimants on above unit owner's Policy and that hang-up with State Farm took until July 11, 2024 before we got our check. All people who own condos should READ their Dec & Bylaws, most importantly, the IL Condo Property Act, if you want to get a claim COVERED where the insurance company can't wiggle out. It works. Awaiting Puroclean to advise of painters' availability now. NOTE: same unit owner water damaged our unit a 2nd time on 6-27-2024 in Laundry Room & Furnace Room, apart from Dishwasher flood and ignored our letter for $787 reimbursement as quoted to fix by Puroclean. Frankly, I'd never advise anyone to buy a condo. A townhouse is better, but a single-family is best if your roommate or "other half" is "handy". Looks like we will be stuck paying for this out of pocket.

7-23-2024 My earlier review was ONLY related to the water…read moremitigation part of the service (5-7-2024) where I praised JULIAN V. & DUSTIN. PUROCLEAN of BARTLETT has been paid for those services. However, when all was said and done, they said to contact MICHAEL who is head of Reconstruction. MICHAEL MODUGNO came out with Anita & Mark (Painters) to repair drywall & then paint popcorn ceiling and all walls in the condo from foyer thru kitchen-dining-living area. He took measurements prior, provided cost to repair. We advised receipt of check from State Farm immediately. Multiple attempts to contact MICHAEL who finally said he would contact painters and advise. NO ANSWER!!! WOULD NOT RECOMMEND THEM DUE TO FAILURE TO FOLLOW-UP ON RECONSTRUCTION. LEFT US HANGING. We gave him dates we would be available. NO RESPONSE! They advertise they do RECONSTRUCTION. HOW CAN YOU TRUST A COMPANY LIKE THIS?

Amazing Dave and Eber were professional and informative the…read moreentire time. They were thorough in their initial walkthrough, questioning and execution resulting in a job well done. We appreciate the work These two did and would definitely use top notch restoration again in the future. I will be recommending them to others Thanks guys!

Alan and Dre were very thorough in explaining things and performing the entire service which was…read morefull hvac vacuum and sanitizing. They removed a ton of dust from our 40 y/o ducts that had never been cleaned! Thank you!