We were blown away by the 1st Choice team. Everything we needed was taken care of, starting from…read morethe office staff where , Ana and Leslie responded to our emails and any issues we had. Samantha also helped things run smoothly on the office side as well. Mike and Jason created the estimates and made sure that we had all our bases covered. Mike was diligent with the matterport and explained the steps of the 1st Choice process with us. We were blown away by the contents department manager Ricardo and his crew Julian and Jeannette. They packed up almost the whole house and made sure that everything was labeled, organized and then put back in the proper place. We wouldn't be where we are now without the help of Roberto Rodriguez. He was the first person to show up at our home when we frantically called once we saw our water damage situation. We knew we were in the best hands and that Roberto and his team would make sure that everything was dry before the next work to continue. Roberto Guzman, Marco and Miguel and his crew were invaluable to us. They worked so hard every day to make sure all the elements of our project were completed. We knew we were in good hands and we were reassured that they would be the work done. Thank you for everything!

After seeing my review, Roberto contacted me and wanted to make things right. They came out…read morequickly and finished the job and fixed any issues. And he's been helpful in finding a match to flooring that got damaged in the process, which I greatly appreciate.

I am sharing my experience with the construction team for this Servpro franchise to help others…read moremake informed decisions. This review reflects my personal interactions and concerns and is not directed at Servpro Corporate or other franchise locations. After a water-damage incident, this franchise handled both mitigation and the beginning of a rebuild of my only bathroom. Mitigation took about three weeks. Although it initially appeared satisfactory, I have since been informed by my insurance provider and other professionals that moisture may have been left in the crawlspace, which has contributed to buckling in my hardwood floors. The floors are now raised and uneven, and this has caused structural issues in our hallway--including doors that no longer open and close properly following mitigation and the new subfloor installation. For the rebuild, my insurance approved the estimate on October 1st, and the franchise accepted an 80% deposit on October 7th. In writing, I was told that work would begin within one week of payment and that the bathroom would be completed in approximately 4-5 days. I have emails and messages documenting this timeline. Because this is my only bathroom, this commitment was essential. Despite these assurances, the project did not start on schedule, and the delays that followed were significant. Work that appears to require a permit under my city's regulations was performed without one. When I first asked about the permit, I was told it wasn't needed; after confirming with the city that a permit was required, I repeatedly requested that the franchise submit the application. Although they stated several times--verbally and in writing--that they would file it, the city confirmed on every check-in that no permit application had ever been submitted. After I requested permit and insurance information, the team stopped returning to complete the work. This occurred around week 7 of us living in a hotel due to delays and halted work. At this point, I have been without a functioning bathroom for more than 10 weeks and was displaced from our home for a total of 8 weeks. The bathroom remains incomplete, with only a toilet installed. I also have photos and message threads showing that the toilet I ordered through them was replaced with a completely different model than the one we discussed. I also included emails documenting the timeline they provided, which we now know they did not meet. It is almost December, and we still do not have a completed bathroom. I raised these concerns with the project superintendent and then escalated them to his supervisor, who asked for additional time to resolve the situation and "make it right." More than three weeks passed with no action, and the permit issue remained unaddressed. They sent an email saying they would file the permit and copied us on it, but the city confirmed that no application was ever submitted during that time. Daniel Baier has repeatedly been difficult to work with during this frustrating process. He has repeatedly made false promises that he won't deliver. We filed a complaint to his boss George Foster- who pleaded with us to let them "make it right". That was over 3 weeks ago and again, no progress has been made. They still have not filed for a permit in my city after multiple request and email reminders. We have no bathroom in our home after 3 months of working with this Servpro. I have called the city every day to check the status of the permit, which I am told there is no permit pending. Dan continues to tell us that he will do it right away when I remind him. 3 weeks later and multiple emails in between about it, still nothing. Newest update: They eventually agreed to terminate our contract after repeated requests to do so, demands for reimbursement, demands to address the floor damage, and after we filed corporate-level complaints. We did not reach a resolution on our concerns. Our contract ended around week 10 of the project. After 10 weeks, we still do not have a fully functioning bathroom. Had we known they would fail to perform within the timeline they provided, we would have hired another contractor for the rebuild from the beginning. As of November 27th, still no refund on any of our deposit.

When I first called, I spoke to a woman who assured me "100% guarantee" that there would be no…read moreglass and that the pool would be safe for the party with the kids.  Andres came out and reviewed the job.   He informed me that for $600 he would shop vac, power wash, and sweep the glass.   He ensured me that all the glass would be gone.   He told me he had to go back to the office to write up a contract. After I signed the contract, they sent out two young men with a new plan.   Now since I had paid, they had decided not to power wash and instead just to vacuum and sweep.   After the young completed they informed me that they were about to leave.   I picked up a piece of glass and showed it to them.   He said he'll call the office.   He called the office and then they changed the plan again and decided to power wash.   The young man informed us that he had never actually dealt with a situation like this. Upon completion there was still glass and dirt.   Here I am days later trying to do the job myself.   I now have cuts all over my hands and am spending hours trying to fix this myself. If they couldn't do the job they should have just told me.   They shouldn't have "guaranteed" that they could handle this.    Having failed miserably they should, in the least, give us a refund.     No supervisor was sent.   No one experienced to handle this situation was sent.   No one followed up to ensure the work was done correctly...and it wasn't. WE are disappointed and feel taken advantage of.   The party is Saturday and I'm still trying to fix the situation.

When we check and hired them they were averaging 3 in June of 2022. They must have mitigation…read moreexperts in order for these none yelpers adds to be 5 stars. They subcontract out several of your projects bexuaee they don't have the man power. Anyways if you want the owner wife showing up to pack out your belongs in a Porsche Taycan then this is the company to hire. ( that was a red Flagg). She was nice and her work crew was better than the basement group staff. Then they will loose your inventory Sept 2022 request to return all my stuff back and return it in pieces 2 years later. Call them or email and you get responses back months later. And then no communication till they take you to civil court. While I was nice and gave them 35 k to start the job with one page invoice. Then the insurance company is telling me my deductible was placed under one of there sub contractors they had our contents removed. What a joke. Well if you have a fire and want a company that hires people than have poor work ethic this is them. We terminated them because of gross mis -management. Asking to move back in our home and the owners decides to go to Poland. Then when they return to they used the excuse they were @ there lake house. While State Farm left us @ the hotels. Moving forward. They never gave itemized bills just money they could attempt to extract from State Farm. Be weary of what u sign with them. Also look up how many people they have take to civil court. I have videos and pictures from our surveillance caneras of the staff coming around after 10 am. Taking long lunches in the park. Sitting idlinggggg g the master group trucks. Coming back in the house after lunch work for about less then hour and then head back to Barrington because of traffic delays. Keep away from this company. Billing !!! they will attempt to bill your insurance and if the insurance denies them they will go after you. Without even provide a billing of what they actually did. They will damage your belongings more so than any natural damages such as a fire in a home. If you value your home than there is no value to this restoration company.

Contacted Master Service due to a flood and they responded immediately. Rep and staff were…read morefriendly, informative, professional and thorough. I was very satisfied and recommend them highly with no reservations. In addition, I felt the service was very reasonably priced. Thanks to Master Service, my concerns with water damage has been alleviated. RA

We had a sprinkler break in the basement of our condo building last summer, and needed remediation…read morequickly. 2nd City came to me via recommendation - already a good sign. They contacted me promptly, sent a crew quickly. The crew explained their recommended approach in detail, and the schedulers followed up with me while the job was in process. We were kept in the loop the whole time. Easy and well-coordinated followup visits to check the progress of drying things out, and retrieve their equipment. Some minor snafus with post-project email communication- sounded like a system email problem- but it was resolved in time, and didn't impact the quality of the work. Strong recommend.

Representative was totally non-responsive. We had to hound them for weeks to take next steps. When…read morethey sent us the demo invoice it included visits to "monitor the drying equipment" that never happened. When we tried to move things forward with the company, the representative blatantly lied about previous conversations and requested next steps. We are now shifting to have other companies bid on this project, meanwhile our roof is leaking and we have no drywall and insulation in our living room.

tore the finished basement apart in areas that had no water damage, tore out custom cabinets,…read moredamaged washing machine while trying to move it, scratched furniture, damaged other items in finished basement and had to stop them from ripping out wetbar and cabinets. They were the first to be paid by the insurance company..in full while I am still fighting with the insurance to pay the damages. It took me 15 months to put the place back together.

We hired ServPro to clean an apt we owned in Portage Park, Chicago. The renter was a heavy smoker…read moreand wasn't the best housekeeper. Mike from ServPro was incredibly quick to respond to our inquiry, we him and his team at the apt, we went through and let them know what needed deep cleaning and they even disposed of some items left by the tenant. Mario was the team leader and he was extremely responsive and let us know how the progress was going. When we checking in to see the progress, the ozonator they used completely removed the cigarette smoke smell. From ceiling to floors - the team cleaned everything and made the unit look and smell brand new. We HIGHLY recommend working with Mike and Mario's team. They quoted us a fair price and that was the price we paid - no hidden fees. We were 1000% happy with their work.

Dirty grout lines and rug residue on ceramic tiles are gone thanks to a thorough cleaning process…read more I will definitely be using this service again.

Brian Olson and the Team at SR are simply the best at what they do, no one else compares in my…read moreexperiences through several years in multiple states. The peace of mind, honesty, quality work they do for us and our patients' home needs is truly unparalleled and we thank you for always being there.

Words cannot express how grateful I am for this company. After receiving water in my basement, I…read morecalled the insurance company who promptly told me I wasn't covered for the loss. Then I called a big chain water restoration company who never showed up after I told them the loss wasn't covered. The worst part was they continued to tell me they were on their way! I came to YELP, saw all of the excellent reviews for 911 Restoration and I called them. 911 Restoration showed up on time, quoted me a very fair price and did an excellent job. Ronnie, the manager, is wonderful! This company was responsive and cared for my property as if it was their own. They were extremely thorough. They truly go above and beyond. I'm so thankful to this company for making a truly difficult time more bearable. I would recommend them to anyone that asks.

I've had several house "crises" recently, the latest being a flooded toilet on the first floor…read morespreading into a sizeable chunk of my basement. I called 911 Restoration first thing this morning. They responded almost immediately, and a team was at my home in under 2 hours. They were quick but thorough, and after inspecting both impacted areas, they gave me the best possible news: I'd be okay with just some minor DIY (pulling baseboards--totally something I can handle) and fans. The visit cost me nothing. Very professional, efficient, and friendly. So very much appreciated their assessment and advice, and the truly free estimate ensures I'll refer them to others and call them with any other needs. Thank you!

Please do not use Nat-Cat Inc., / Restoration out of Schaumburg. The owner is Miguel Ramirez. We…read morehave had the most agonizing experience and now need to go through it all again because they did not restore our home, instead they damaged it and left work unfinished, abandon the job. Total scam artists, shotty work, unprofessional unskilled workers, invalid workers, constant deceit, misleading, acts of fraud, website is 100% misleading. Icing on the cake - insurance referred us to them so we thought we were in good hands. Just trying to save someone else the hardship.

So we have had a sewage backup in my home and unfortunately my homeowners told me they work with…read morethis company called national catastrophe. I said ok I looked at that review my insurance adjuster had issued and part of the check belonged to me. They had an addendum for the opening and closing of the concrete which I believe was $2300. John turner said I should hand him the check plus my deductible and if there was anything left when they were done I'd get my portion of the check back via check or cash (strike 1) All the floor got cleaned the paneling and drywall cut, I'm assuming the framing cleaned as well. Concrete poured, dumpster filled. Dehumidifier going. I received check from insurance company and told john turner I had to send it which I overnighted it to my mortgage company and he said and we gonna keep charging and keep going. Friday was the last day their crew was here, Saturday they poured concrete (paid $700 for outside concrete guy, (said concrete would be completely dry I. 24-36 hours) charged me $1000 for making a phone call) nobody came Monday Tuesday Wednesday Thursday Friday Saturday Monday then a lone woman came prolly to clean up dust from concrete work. Nobody told me nothing that nobody was coming out for over a week. Strike 2 and 3. This Job started end of October my house is flipped upside down inside out. Their crew I understand in and out they propped screen door open but for like 3 days while taking out trash left the prop on and unfortunately bent my rear screen door. I'm hoping they sell the door closer at Home Depot because it's completely bent. I told them if they are waiting for the check to complete the job then don't come back. I don't pay my auto mechanic before they do repairs. I don't pay carpet cleaners before they clean carpets. Why would I pay for a $19,000 job + after deductible when the demo isn't even completed. Hell they didn't even tear the carpet off the stairs. I'm sure I paid for the dumpster. I received check on Saturday deposited it cleared on Wednesday. John turner picked up check for the demo work they did (over $7000) picked up check and told my wife the dumpster was being picked up tomorrow. Is that his call? Or is it because he was fired for job abandonment without telling homeowners hey we're not coming back for over a week (not the week of thanksgiving probably 2nd week in November) Don't get me wrong they did a phenomenal job with the demo work. Just to much negatives to continue with this company. I got guys coming out to hang drywall at $16 a sheet. Flooring im gonna do as well as painting. Gonna have to order a new dumpster and pay for another 1 because NatCat thinks my adjuster is their liaison and my adjuster is gonna contact me. You'd think you open your home to this company and homeowners have your company here when homeowners aren't home but do not have the decency to say hey Mr---- or Mrs ----- we ain't gonna be here next week. I got nothing but crickets. Then once paid they call to pickup dumpster and yet leave garbage bags of clothes trashed still in basement.