Words cannot express how grateful I am for this company. After receiving water in my basement, I…read morecalled the insurance company who promptly told me I wasn't covered for the loss. Then I called a big chain water restoration company who never showed up after I told them the loss wasn't covered. The worst part was they continued to tell me they were on their way! I came to YELP, saw all of the excellent reviews for 911 Restoration and I called them. 911 Restoration showed up on time, quoted me a very fair price and did an excellent job. Ronnie, the manager, is wonderful! This company was responsive and cared for my property as if it was their own. They were extremely thorough. They truly go above and beyond. I'm so thankful to this company for making a truly difficult time more bearable. I would recommend them to anyone that asks.

I've had several house "crises" recently, the latest being a flooded toilet on the first floor…read morespreading into a sizeable chunk of my basement. I called 911 Restoration first thing this morning. They responded almost immediately, and a team was at my home in under 2 hours. They were quick but thorough, and after inspecting both impacted areas, they gave me the best possible news: I'd be okay with just some minor DIY (pulling baseboards--totally something I can handle) and fans. The visit cost me nothing. Very professional, efficient, and friendly. So very much appreciated their assessment and advice, and the truly free estimate ensures I'll refer them to others and call them with any other needs. Thank you!

I used Servpro of Wheaton to repair my bathroom, laundry closet and bedroom after water damage…read morefrom upstairs .Bob Towne and Abe Gonzalez were the project managers . The work was all contracted out to multiple people and was absolutely terrible. See attached picture. There was no quality control or checks done at all. - The paint jobs were not completed and looked like a child did it. They left corners unpainted and did not replace the trim. - The bathroom shower door they installed was a foot shorter than the original . - The vent cover was put on crooked . - They lost the faucet cover to the shower handle . - They reconnected my washing machine incorrectly which led to my entire condo smelling like sewage . They did send someone to correct some of the above but that further delayed the project. They never gave me an explanation why they used such a shorter shower door but I assume it was because they ran out of money due to having to have so many people come to attempt to correct all the mistakes . Even worse, the job was finished 3 months past what they originally estimated. I would not recommend.

The team I had was amazing!!! Brian, Elizabeth and Miguel did a fantastic job cleaning our…read morebasement after having it waterproofed. There was dust everywhere from jackhammering. They cleaned every nook and cranny and disinfected it all. Ductwork, hvac unit and exposed ceiling joists, appliances (tedious work) was all cleaned. The price was fair for a full days work for three people. I highly recommend ServPro of Wheaton/Glen Ellyn 100%! Polite, respectful and hardworking! Thank you!

ADK was assigned for mitigating extensive water damage in our house. Edgar came promptly for…read moreinspection and coordinated with the pack out team. Nixy came next day to inspect and assigned Miriam to supervise and get the pack out done. As planned Miriam and her team did a great job in packing and moving all our salvageable belongings to the warehouse in an efficient manner. Thank you Nixy and Miriam

After a bathroom flood we needed disaster relief. Alliance was quick to respond. The remediation…read morewas quick. Cody Lane was our contractor and he was wonderful. He oversaw everything and we had nothing to deal with ourselves, other than product choices. Really made the job effortless for us. The quality of the work was exceptional. The workers were efficient and cleaned up after themselves. Beautiful job. We get a very good value for our money. Eileen Aronoff

My bathroom floor was being replaced and once the toilet and tiles were removed, it was discovered…read morethere was damage to the subfloor due to an undetected toilet water leak. Maurice from ProTech Restoration came out to assess the damage and to determine if I needed mold remediation services. His assessment was that I should just have the damaged part of the subfloor removed around the toilet. If there was evidence of mold on the underside of the subfloor, or on the joists, to contact him for a re-assessment. Maurice even suggested that I send him a few pictures after the subfloor was removed for him to review. It was determined that all I needed was a partial replacement of the subfloor. I appreciated Maurice's honest professional opinion. He could have easily suggested services that I did not actually need. I hope I never have a need for mold remediation services, but if I do, or if I know anyone who needs this service, I know I will recommend ProTech for an assessment.

ProTech handled the water mitigation and construction concerns we had with ease. Marshall Pierce…read more(water mitigation) and Manny (Construction) were friendly, responsive and professional. Although the water in the basement was a couple of years ago, Marshall even returned to my home recently to complete a moisture reading and to reassure me that no water or moisture was present in my basement. Excellent customer service during what can be a stressful time.

Right at the beginning of summer, I unfortunately had a pretty severe pipe leak from the roof of my…read morebathroom, completely damaging my walls and behind tile. I called around different remodelers in Morton Grove. But luckily someone gave me Jose's number. They were actually able to completely dry out and replace all the water damage! After the water was extracted. He talked to my insurance and I actually got covered and now my bathroom has never looked so great. Thank you guys so much!

I had my sub pumps fail, unfortunately while I was on vacation. This caused my basement in my…read moreWinnetka to completely flood. Thankfully, even calling after hours, Emergency Water Removal and Restoration answered and were on their way within 30 minutes. They came in, assessed the entire damage and got to work as soon as possible for any other mold or other water damage could spread. We are currently in the process of talking to an adjuster but so far so good thanks guys.

UPDATED: Owner…read morecalled and totally turned the ship around. 5_*** Similar experience with customer service. Not a clue on the industry. They wanted $100 to come to a fire job that's 4 blocks down the street. Going elsewhere.

I would not recommend them! Oscar, the project manager, struggled with communication and handling…read morethe job effectively! Don't waste your time and money!

We had a sewage backup issue that required remediation and restoration. After speaking with 4…read moredifferent companies, we decided to go with Restoration1 Lincoln Park, and are very happy that we did. They were very communicative, worked hand in hand with our insurance company to process our claim, and were always super responsive whenever we needed something from them. Their pricing was also very competitive for both restoration and remediation. While I hope we never have to deal with this issue again, I wouldn't hesitate to use them again, knowing the high level service we received from start to finish.

Our building had water damage to a handful of units; Paul, Jose, and team were great in managing…read moremultiple units in parallel. They quickly sorted water mitigation, managed communications with insurance, checked in daily as needed, and rebuilt the units back to normal. Great attention to detail and able to manage reliable contractors for work they don't do. Highly recommend!

We had a sprinkler break in the basement of our condo building last summer, and needed remediation…read morequickly. 2nd City came to me via recommendation - already a good sign. They contacted me promptly, sent a crew quickly. The crew explained their recommended approach in detail, and the schedulers followed up with me while the job was in process. We were kept in the loop the whole time. Easy and well-coordinated followup visits to check the progress of drying things out, and retrieve their equipment. Some minor snafus with post-project email communication- sounded like a system email problem- but it was resolved in time, and didn't impact the quality of the work. Strong recommend.

Representative was totally non-responsive. We had to hound them for weeks to take next steps. When…read morethey sent us the demo invoice it included visits to "monitor the drying equipment" that never happened. When we tried to move things forward with the company, the representative blatantly lied about previous conversations and requested next steps. We are now shifting to have other companies bid on this project, meanwhile our roof is leaking and we have no drywall and insulation in our living room.