I have called their office 3 times over the period of 3 hours this morning and left voice mails…read morewith a concern over an infection in my gum. No one answers the phone and no one returns my calls. I will be going into the weekend with an infection in my mouth. Time to find a new dentist. Very upset.

Everyone has been excellent! The front office staff were very kind. The hygienist and dentist took…read moretheir time and made me feel at ease. I highly recommend them for anyone with dental anxiety.

This review is more for Yelp than for Leesburg Family Dentistry. I've submitted two reviews for…read morethis office, all five stars, and I used to be able to see other good reviews, but, only one, very negative review shows now because it is recommended and the rest of ours are not. Let me restate some of my previous reviews - I have been a patient of the original dentist, Dr. Nelson for over 23 years and followed him when he moved to the current location. I have been a patient of Dr. Garcia for a little over a year and I am very pleased. He has helped me with an awful fear I developed of having dental work done. He's done two crowns and a root canal for me - so I know of what I speak. So, back to Yelp.... The negative review gives this practice a undeserved 1 star rating, because if a human read the review, rather than it being rated by an algorithm, it is very apparent that the reviewer was upset that the previous dentist left abruptly and didn't prepare the staff or the patients for the change in a timely manner. She rated the dentist and the office during their first difficult week, before the staff were even used to Dr. Garcia's name yet. So, I've been told that it is a computer algorithm that recommends ratings by several factors -it does not like one star or five star ratings, it does not recommend reviewers unless they have many reviews, especially reviews of varied stars, or if they are popular, etc. Yelp prides themselves on the fact that there is no human involved in the process to keep the system as unbiased as possible - but I say that there are times a rating must be read by a human, too. This is a glaring example of that. To think that someone needing a dentist in hurry, like I did when I broke my tooth, finding this rating and choosing another dentist based on one reviewers inconsiderate review. Dr. Garcia got me right in, he was able to take care of everything in his office, a one stop shop which is a far cry from what I experienced before. So, for the record, I give Dr. Garcia and his staff a 5 star rating, and Yelp a three star rating which will give Dr. Garcia a 4 - to please an algorithm so that by some chance this review will be recommended and help counter one woman's unfair review. What a mouthful...

WELL... Our Sept/Oct visits were great as usual, complete with goodie bags (even for grown ups) and…read moreall, but I needed to have a crack repaired. We scheduled the filling but had to reschedule. Today I walked in and Dr. Nelson is GONE. He sold the practice. Apparently the staff didn't even know it until 2 weeks ago. It's a new doc... and here's the scoop: His name is Dr. Garcia... his staff didn't even know his first name, so good luck doing a search to find out anything about his background. He makes bad jokes in an effort build rapport. I laughed to make him feel better, but did not think he was funny. He is apparently very experienced in his country (Columbia), in both general dentistry and root canals. He moved here (US) recently and took a General Dentistry court (I gather that is required which makes sense), and I think he said he was working with another practice doing implants. He offered no names, nothing I could research (then again I was sitting in the chair, not like I had the opportunity to research him well from there). First he examined my Xrays and my mouth. He disagreed with the findings and recommendation of Dr Nelson. (Hmm) Plus, while he was doing this, with instruments in my mouth, head turned to the computer screen to see the Xrays, I was rather put off that he didn't move the instruments from my mouth. Twice I had to pull his hand out of my mouth. The first time to explain what he couldn't figure out (I don't have 12 yr molars), and the second time so I could swallow. (Umm, hello? Patient here!) I thought "well, I am here" and decided to move forward with the fillings that both doctors agreed were necessary. I let him numb me. He had that needle in my mouth FOREVER to numb me! The assistant and he explained that is important - prevents blood pressure from spiking, helps it numb more thoroughly, etc. But no other dentist has ever done that and the result is the saliva in my mouth was pooling in the back of my mouth and I thought I was going to choke because I couldn't swallow. I nearly had a panic attack. But I was determined to get my dental work done. Let's try again... more numbing - other area. This time I did not feel the needle touch my gum and wondered if it did because I felt the liquid from the needle run down my gum and into the back of my mouth. Not only did it taste terrible but it nearly made me choke. I finally get to sit up, rinse my mouth. I am really nervous, and the waiting is making it worse. Doc is waiting for me to be completely numb. Well, it worked. The back of my throat was numb (as well as gums and tongue). You know how your tongue feels (big and uncontrollable) when it is numb? Well, imagine that being the back of your throat. I was sure if I laid back down I would choke for sure. This idea was making me very nervous and I decided to leave at this point. I will give him this... Dr Garcia did NOT get upset with me. I think he wanted me to leave. I wondered if he felt like he should be doing the work. At one point, I showed him the palms of my hands saying "See how blotchy my hands are? That's because of nerves." When I said that I looked at his hands... they were blotchy too. That is when I knew I should leave. All this being said, the staff is still AMAZING. I just don't think I will be going back. I canceled my daughter's appt that is scheduled for tomorrow.

The best dentist I have ever had. It's always a great experience when I'm there. Dr. Yopa made me…read morefeel comfortable and has eased that anxiety that I had felt about going to the dentist. I now look forward to my appointments. The office is beautiful and cozy and his staff is very friendly. 10/10

10 out of 5!! Professional. Trauma informed! FANTASTIC with children!! We loved the one stop shop…read morefor everyone in the family. Our 4yo had severe dental trauma with another dentist office and Smiles Of Loudoun handled her with such grace and kindness. I won't trust another dental office in her mouth! We are fluoride free and they welcomed us to bring our own toothpaste for the cleaning. I cannot rave enough about our treatment and kindness received by this office!

Another great visit at Cochran Family Dental. Wonderful staff and latest technology. My hygienist…read morewas thorough and gentle. This is a great dental practice and I highly recommend them.

Dr. Cochran is a kind and good man. He's a great dentist. Super efficient, Dr. Cochran presents you…read morewith a plan of action to make your smile the best it can be. He works with me on paying for pricier treatments I need, but still accepts my insurance. I like Dr. Cochran a lot. He's a thorough professional dentist and a comforting caregiver.

Absolutely the best dentist my family has ever had! Extremely friendly staff. They answer any…read morequestions and lay out options for you to decide. Before we found them, we drove by thinking they were only dental surgery, but they are great for routine dental visits.

I'm glad to be back here. It has been awhile and our hygienist, who we known for years, is back…read moretoo. The staff here at the office have given us great care and the quality of services here are excellent.

I love the providers here but man - the front desk is quick to remind you how YOU should do things…read more One girl makes all the YOU statements someone can dream up and every time I have had to talk to her, I get off the phone feeling like I'm the biggest idiot in the world. If it wasn't for tha fact that I love the providers, I'd switch just because of the attitude at the front desk every time I've spoken to this person. (PS - this is always over the phone - never in person). If your person doesn't care about your patients and believes she is so much higher and mightier, please put her in a position where she doesn't have to talk to people and be nice.

My entire family goes here for their dental care and are very pleased with their experiences…read more However, I have been twice and both times they were 15 minutes late getting me back there. Super frustrating...One covid and one regular. The staff is very friendly and they do a nice job. I just wish I could go and get closer to my appointment time.

I went in to get a crown done and before I was numb she started drilling in my tooth which I had…read moredescribed was very sensitive. She I guess, didn't care. It was an awful experience

I brought my son here when he was having tooth pain before a road trip and wanted prompt treatment…read more I was told they could take children. I had been coming to Gentle Family Dentistry before change of ownership for years and been happy. They took X-rays of my son and told me it was a cavity and would need to be drilled but they didn't have laughing gas, to take him to a pediatric dentist. So I took him to a pediatric dentist, who looked at his X-ray and told me it was NOT a cavity, but from teeth grinding. I couldn't believe someone would've drilled his teeth unnecessarily and misdiagnosed him. So decided I myself won't be going here anymore.

I don't mind going to the dentist anymore. "The shot" doesn't hurt like the old fashioned ones did…read more I feel confident that I am getting good care. And it feels like they really care about their patients. Professional and caring staff, and a really nice dentist. Good equipment, have never had a long wait, and wifi. Just go, you will love it there, too.

Dr Wolf is wonderful. She provided great care and explains everything she is doing and why. All of…read morethe staff have been great too. Very kind And professional. I highly recommend Dr Wolf and the rest of the staff.

Leesburg Family Smiles is, by far, the best place I have ever been to for dental care. My family…read moreand I just moved to Leesburg and had to find a new dentist. I have had some poor experiences with dental work in the past, so I was very nervous to go to a new dental office. I had a great experience during my intake appointment with Dr. Ava and dental assistant Marjan. Marjan was really reassuring when I told her I felt anxious about my exam. Dr. Ava did a thorough exam and checked in to see how I was feeling throughout it. After my exam, dental hygienist Christina did a fantastic job with my cleaning and got rid of some small staining I had on my bottom front teeth. I had two visits for my cavity fillings and received care from dental assistant Khalida, who was incredibly kind and comforting and Dr. Ava! Their reassurance and communication made me feel so calm during the filling process, which I was super nervous about. I felt absolutely zero pain during the procedure and left feeling genuinely excited to go back to get my remaining two cavities filled! My last appointment was with Dr. Ava and Marjan to get two fillings and a Curodont repair done for another cavity they found in my previous appointment. I felt very comfortable and like I could take a break at any point, if needed. They did a super thorough job with all cavities but especially the one cavity that has been a challenge for years and helped prevent me from needing a crown. Sully at the front desk was extremely pleasant to chat with after my fillings were done during the payment process. The person working with her who was new (didn't get his name) was also incredibly kind and helpful! Overall, I would 1000% recommend going to Leesburg Family Smiles for dental work and cleanings. Dr. Ava is phenomenal and I trust her completely in my dental care. Thank you to Dr. Ava, Marjan, Khalida, Christina, and Sully for turning a dental experience I was nervous about into something I look forward to coming back for in the future!

Christina GREAT Sully as always GREAT…read moreKatrina GREAT They take great care of me and know that I like 8 am In the morning.

After many years with a very trusted Dentist who moved away from our area we had to pick someone we…read morecan place our trust (or more directly our dental health) in. Having tried a different local practice we quickly realized they lacked the tools and care to be trusted so we looked again, and this time thankfully we landed on this wonderful facility. Dr. Gary Ashton, Denise, and Nick turned out to be outstanding professionally and personally. Having experienced several routine sessions as well as some necessary dental work we are again very confident we have a trustworthy team caring for us! In addition to that confidence the facility is beautiful, well maintained, and as unlikely as it would seem - it is actually a pleasure to come for a routine dental check! We only regret not discovering them a long time ago, but certainly better late than never.

Dr. Ashton is by far the best dentist I've seen in over 30 years…read more First of all, Dr. Ashton is highly intelligent and was able to sort through my case expertly and quickly, with insights that made sense to me--alas! I went to Dr. Ashton as a 4th opinion for a tooth that had been mistreated by a few previous dentists, leaving me suffering with severe tooth pain for a few years, with a high risk of a root canal. Dr. Ashton used his 3D x-rays to show me exactly why that tooth was so vulnerable. He handled the tooth very conservatively, causing no pain, and also addressed every aspect of what I could do to minimize future dental issues. It's clear that Dr. Ashton keeps current on dental advances, from his 3D x-ray machine (I've only seen at universities like UCLA TMD department), to topical solutions for dry mouth. Why didn't any of the other many dentists or speech and language pathologists I've seen notice my severe dry mouth, which has contributed to my long-term tooth sensitivity, possibly my receded gums and swallowing difficulties too? (Dr. Ashton didn't make those claims but they seem to apply to me based on the improvement I feel already and some studies I've read since his opened my eyes too this issue.) I bet the severe dryness is part of why, if only one person at a dinner table has food stuck to their teeth, it's me. There is so much else that I can say in praise of Dr. Ashton. He is extremely caring and thorough, leaving no stone unturned in addressing my complex case. I don't think Dr. Ashton needs another raving review, but I felt compelled to share my experience.