My son had a driving test. the examiner cancelled twice. I asked that a manager call me, and have yet to receive a call that was 6 weeks ago. This is such a lack of customer service-but not surprised the way that customer service has gone down the drain in some many areas. I see Maggie Y. review that her daughters test was rescheduled 4 times. This is bad business, especially when you are asking for someone to call you and they never do. read more

Very bad Drivers ed school hard t communicate with and they keep delying stuff do not rec excellant driver school is way better would recommend! read more

CANCELED ON ME !!! I have tried to schedule with All star drivers training on 2 separate occasions in Grandville. Both times they canceled or changed times within less than 2 weeks of start date. Very big disappointment in this company. read more

Find other driving schools, pay a bit more but don't sign up for a headache of dealing with All Star customer services and draconian rules. While attending a virtual class and encountering connectivity issues that were resolved within minutes, you're kicked out of class and not allowed back in. Have to sign up for additional classes, and pay additional fees. read more

I took the class in August, and finished the segment one with everything I needed to pass. It's the end of September and I am still waiting for them to send me the email for my permit. They have horrible service. read more

unreliable, cancelled class without getting an email. they say they sent an email but most of the class showed up. I understand they had an emergency with the instructor, but it's crazy to me that they don't have a backup. They then decided to cancel the whole segment.‍ read more

Let me start by saying the instructors (SE Michigan) were nice, knew their material, and made my child feel comfortable behind the wheel. HOWEVER, the customer service is VERY much lacking. I found the whole thing to be very frustrating. My child missed a class due to unforeseen circumstances, I called about it and the lady was very rude, spoke to me in a condescending manner. She told me I would have to schedule my child for a makeup (instructor had said it could be a zoom, or class), she told me class. Then I got an email that I had to schedule the makeup and it gave instructions. I tried for DAYS and it never worked. Emailed and they finally got back to me and said I would get an email to sign my kid up after the entire class was done (then WHY did I get the first email?!) Still haven't gotten it. Called and they told me it would be coming and the class would be the following week-zoom only, live. So I've been told three different things. Sure hope the date and time will work for us-edit-it does not. We were on vacation when my child had to make up the class. Should have been day 4's lesson. Did the zoom lesson and it was actually a day 3 lesson, so didn't even get the lesson was supposed to and took time out of vaca to do it. WTF? In addition, apparently one of the vehicles died last week. So the instructor couldn't take students out the next day-understandable. Did we get a call canceling the drive? NOPE! Dropped my kid off only to get a call from my kid that one of the other instructors told them that "management had failed to call and cancel the drives"-the instructors know they are terrible! My child's 5th drive was canceled - the instructor no longer works there. They say they are working on getting another instructor. I have looked repeatedly at the sign up and I get a frustrating message every time that there are no spots which meet my criteria. They are booked through mid October. My child was supposed to be DONE Aug. 18th. We will NOT be returning for segment 2. I would highly recommend if you have other companies in your area, go to one of them. I have literally edited this review 4 seperate times to reflect all the BS they have put us through. I'm only now reading reviews (my other child went through Allstar 7 years ago and no problems, so I stupidly thought it would be ok). Read the reviews, GO ELSEWHERE!!!!! You have been warned. read more

DO NOT SIGN YOUR STUDENT UP FOR THIS PROGRAM! They don't have enough staff to arrange for the required drive times for the students in Segment 1. This is the last week of the three weeks, and they still give the answer of "they are actively working on hiring additional drivers to start scheduling." I can't speak any worse of a company, and I normally don't leave reviews. But this is not ok for students who want to finish their coursework and drive times in a timely manner. read more

Actually, make it possible to schedule driving time my son needs to schedule driving time with his instructor within a certain amount of time after the class ended. However, she only posts open drive times Sunday night at 9 PM and they are all taken within 30 seconds. It's impossible and ridiculous. read more

Miss penny was considerably late every single time. Then after being 15 to 20 mins late she would go to the school for 15 mins to use the bathroom. She also seemed like she was having trouble not slurring her words. I know this because she came up to my window after a drive session trying to get ahead of a situation. She slammed on her breaks causing the students to get whiplash because a 6ft student could see tire to road when she couldn't. She also had no idea which expressway she was on. Very unprofessional. read more

This has been an awful experience from the corporate level down to the Traverse City location. The classroom smells of marijuana and they overbook the class and do not offer enough driving slots. The corporate office is unresponsive in addressing the matter of the no driving slots and stating there will be more next week. But that is only given to students in the class. They offer 19-hours of driving slots for 25 students. read more

It is almost impossible to schedule drives. The schedule is put out randomly by the instructors and you just have to get lucky to snag a drive. The calendar fills up almost instantly. It will take my daughter 3 months to get all of her 6 drives in. Strongly do not recommend this company. The instructors are fine it's the scheduling and not having enough instructors that is awful. read more

So i get into class right, im dont know how to read a clock so i briefly check my phone to see the time. Now this supervisor also swears infront of us aswell says inappropriate jokes. The supervisor calls me out and asks me to leave. I explained the situation to him and he threatened to call the cops on me if i didn't leave. i left the vicinity as to not es the situatio. Would recommend better places. read more

I would give Official Driving School 1 star. My daughter's driving test was rescheduled four times. The first time, it was rescheduled while we were already on our way, and the new time conflicted with her schedule. The second and third times were due to snow, which is understandable. However, this week, it was rescheduled again due to cold weather. I received the message at 6 AM while my phone was silenced, so I didn't hear it, and my husband took my daughter there unnecessarily. This is extremely irresponsible on the school's part. read more

DON'T DO IT!!!!! Cannot get my daughter ANY driver time with this company, her temps EXPIRE at the end of January and they have NOTHING available!!! Want my refund for drive times so I can go elsewhere, she won't need them after the end of January since she will be 18.... All-star is BULL!!! UPDATE 1/16/24 - We've spoken with the Regional Manager, David Hawley and have gotten NO WHERE! Although he scheduled her drive times to work, they ended up getting cancelled NUMEROUS times, we've had to fight for her to get her lessons done before her test booking date, which still isn't confirmed. We've got back and forth with instructors, David etc. instead of having him figure this out, she just simply pushes it on US to have to contact the instructors or for them to contact us with MAYBE a date that we can work with. As a regional manager I'd be expecting A LOT more. She has 2 more lessons and we don't even know if they're going to happen before her testing date. The back and forth is ridiculous, the regional manager reaching out is POINTLESS, this company is a disgrace, they're always in need of instructors, constantly hiring them because they can't keep anyone that wants to actually work or keep their appointments! DON'T PAY THEM ANY MONEY! read more

Lori Turigliatto was my teacher in the Oregon Ohio area!! And she's amazing!! She's very patient and so sweet! I honestly felt so comfortable and happy to come to class everyday! read more

Paid for driving classes. Paid $399.99, uploaded Drivers Ed certificate. It was approved, then it wasn't approved. During that time, my daughter wasn't able to schedule drive times until ALL STAR corrected it. They corrected it. HOWEVER another week later and we still cannot schedule due to time slots being booked. Several phone calls later to ALL STAR , Kianna maybe, could not answer my direct clear and specific questions asking for tips on how to get scheduled, when do they post their availability, can we transfer to another location etc. I asked for a refund today, it will take 7 - 14 business days. Incredibly unprofessional and unhelpful. MASTERS can get my $ read more

The building is not inhabited. The test site was poorly marked. My child was 15 minutes late due to lack of signage. The instructor could not wait to leave and didn't do the test. We tried to reschedule and they charged 50.00 (refunded 50 out of 100 ) This place is a rip off. I am filing a complaint with the state. Find any other place then this. They are a scam. read more

DO NOT USE THIS SERVICE. Terrible customer service. They change plans, locations, times, even how they're giving the instruction with zero notice. They're also saying my son was absent for a drive when I literally watched him get out of the car and tracked the entire drive in my Life360 app. They're refusing to let him schedule the rest of his drives until we pay a fee for the one he didn't miss. Plus - It takes days (and sometimes weeks) to get in touch with someone when you have a question or a concern. Information is not filled out completely in the student portal, so you're still left guessing. Just a terrible company. Unorganized and feels like a scam. If I could give less stars, I would. read more

So disappointed in All Stars new policies. Drive times are NEAR IMPOSSIBLE to schedule. The closest driver instructors available are 150 miles from our home. We are now in danger of losing our $400 and our son is out of luck until he's 18 or we pay AGAIN! DO NOT USE ALL STAR! You will regret it. read more

The online class was nice to not have to worry how we would get our child back and forth everyday for 3 weeks the instructor was good also. when it can time to schedule drives it was a disaster nothing was posted for three weeks after she finished her class. at that point they started posting Times to drive But she could have had all her required drives with an instructor done already then to find out we could only do two drives a week and that put us at 3 more weeks behind what she should been. we started this MAY 5th 2025 and could have been done by may 27 but because they said the drive instructor went MIA we are now at JUNE 16 and still no certificate saying she finished so we can get her permit! this is very unprofessional of them not to reach out and explain things I'm have to call and email every day basically to try to get an answer on what was going on. I DO NOT RECOMMEND THIS DRIVEING SCHOOL. read more

Garbage company. Day-of-test cancellations with no contingency plans. Take the test somewhere else.

If I could leave NO STARS I would. This business is horrible horrible horrible. They didn't have a problem talking my money for online class for my child but they failed to communicate that they DON'T have driving instructors. After the first week of class I inquired about a schedule for in-person driving with instructor... It's now 3 weeks later and no drivers... I get the run around... The manager is too afraid to speak to parents (only allows some gate-keepers to call back with very vague info)... And when I do call I'm #45 or #62 on the call list... What the heck! Then they finally put out a schedule and within hours cancelled EVERY SINGLE SLOT I reserved without notice. It originally said my child cancelled but when I was able to speak to a live person she said that they are getting additional driving instructors to help... That's the same line of bull I've been hearing since the first time I called. The catcher? My child has 3 weeks to get her 8hrs of driving with the instructor s governed by State law. She now has 6 days left. And they can't promise an extension because they haven't gone to the State of Michigan to request one yet. Tick-tock people. Parents be aware ... Stay away from this hole in the ground - none professional business. read more

Love Ron Kato A lot! he's a great instructor, easy scheduling and class times 10/10. recommend Ron Kato as your instructor.

I am highly disappointed with this company. It is impossible for me to schedule drives for my (twin) children. I am consistently getting lied to by people in the main office. I chose this company because my children have activities a couple of nights per week after school...they can't just stop life for 3 weeks, and at least All Star offered an all Sundays course for the classwork portion. I now honestly don't know how we are going to resolve this. Unprofessional company. read more

The first thing that gets tested for your road test to get your license is parallel parking. This was not taught to my daughter, they lied and said they taught it. When I complained, they did nothing to correct it. Just beware, after spending $$$ for them to be taught the skills to pass the road test, you will be spend a lot of YOUR time teaching parallel parking. I wish they were more transparent! read more

If there was a lower rating that would definitely be selected. All Star Driver's Education is a joke. They cancelled my son's road test which was scheduled at 12 noon and called at 10:15 am stating that both of their road instructors were ill mind you their office opens at 8 am. Do they not understand that kids go to school and parents work for a living? It's not so simple to get work off and hope they don't cancel another time. When my husband called back they didn't seem to care and were extremely rude and just offered the next available which was a week out. We then asked for our money back due to them cancelling and they had my husband on hold for 15 minutes to get approval-- (They sure do know how to take our money quickly) not even 10 minutes later they canceled our rescheduled appointment with no explanation. What a horrible company !! DO NOT USE ALLSTAR !! SCAM! read more

Had a drivers test scheduled for today and Allstar cancelled it this morning and charged me a $30 fee for their decision! Customer service was completely unhelpful. Do not recommend. read more

Despite short staffing they are trying hard to work with customers to get them on the schedule for in person drives. I appreciate their hard work. read more

We have had the privilege of having Patrick as an instructor for our daughter. There were a few scheduling bumps at first. The online system did not recognize our zip code so I had to call and schedule the first session but once I had the instructors contact info I just communicated with him directly and everything was fine. He is pleasant, encouraging and my daughter enjoys her driving time. Advise. Add on the exam at the beginning. read more

I am only giving one star because Jose, the driving instructor was extremely helpful through the process. He went above & beyond. However, it ended there! What a complete NIGHTMARE this company is. It's laughable, honestly. they have ONE instructor doing road testing and she (Kimberly) is a joke! i strongly recommend finding another driving school for your teen (Even if it's further away). We now have to take the road test two hours away because they just cannot accommodate for all these kids. They are all on power trips! Go elsewhere- spend your money at another place. You'll thank me later. NEVER again!! read more

This company is a joke. I registered and paid in full for their driver's education courses for my son two times. BOTH times they cancelled the class and were slow to offer a reimbursement. The most recent cancellation is causing my son to have his license delayed as we can no longer find a class to get him into before he turns 16. The most unbelievable part is that we received an email on Sunday evening introducing the instructor and going over the rules and guidelines. The very next day we received another email saying class was cancelled. Class was supposed to start on Tuesday. What a joke. Thanks All Star for ruining my son's 16th birthday! read more

RUN AWAY!! 1. POOR "TEACHERS": I had heard the instructors were "mean", but I am a former school teacher, and I tend to roll my eyes when I hear this. I give teachers the benefit of the doubt. WRONG!! On my daughter's very first driving lesson, she came to my vehicle with puffy eyes and tears. When I asked what on earth happened, she told me. I was livid and waited to talk to the instructor. The instructor told me, "She got a little flustered at the 4-way stop and didn't know what to do." (The instructor had yelled at her. This was confirmed by another student that had been in the same car.) My reply to the instructor was, "Well, it's day one of driving. Of course she doesn't know what to do. THAT'S WHY I'M PAYING YOU, ISN'T IT? I made it clear that my daughter had been taking flight lessons since the age of 14, that she was about ready to fly her first solo at 16, and she'd NEVER ONCE been made to cry by her instructor, and that it was my expectation that this never happens again. As a degreed teacher, if you can't teach without berating, yelling, and making your students cry, you are in the wrong profession. I definitely made it clear I would be hell on wheels if it happened again, and it didn't. That can earn them the one star this site forces me to give them. But then.... 2. COVID EXCUSE: The two other state-approved companies for completing road tests are doing road testing. All-Star keeps giving the excuse on their Facebook page that they are unable to perform road tests "due to COVID." At first, they said it was due to state restrictions. When that lie was pointed out, they switched to saying it was out of concern for their employees. The other two companies are having no problem with doing road tests. After having already paid the $69 road test fee to All-Star, our daughter has now taken and passed the road test with a different company. They are, however, still taking new customers and are doing driving instruction just fine. I see their vehicles on the road, with students driving. 3. TOTAL COMMUNICATION SHUTDOWN: Their phone number gives a recording saying all of their lines are busy, call back later. You cannot leave a message. The recording says you can send an email, and they'll respond within one business day. I have lost track of how many emails I've sent. There are no replies. They have turned off the ability to comment on their Facebook page, although they are still doing posts. They have made it to where you cannot send a message through Facebook. They have turned off the ability to leave reviews on their Facebook page. They have shut off their chat function on their website. Absolute WORST customer service I have ever received. This company has been caught in lies, and they are taking on new customers while being unwilling to fulfill their contracts with existing customers. I'll be copying and pasting this review in every possible place I can leave a review. From instructors who can't teach to taking the money and running, All-Star gets an F. read more

I do not recommend this driving school. They do not open up enough classes in my area to meet demand so I had to drive my child 30 minutes away to get him in a class. I personally drove him to every class but the instructor marked him absent for one class and I was basically told it was the instructor's word against mine. I have now wasted time and energy trying to get the matter resolved, with poor responsiveness from All Star. It seems my only option is to be on the lookout for a rescheduled class (which they set without your input) for material my son never missed, or we have to do the classes all over again. The customer service is very poor and they are too big and impersonal. For example, we had to reschedule a drive because of death in the family and they told us it was too late to cancel, marked us as a "no show" and charged us a fee. read more

Worst Customer Service experience. Don't expect to have any questions answered or prompt attention to your questions; you're left feeling lost in the dark. Same problem different person. Not given a refund, not given a callback, impossible to get through to them. HORRIBLE CUSTOMER SERVICE. read more

If no stars was an option that would be my choice. (Written by my daughter and approved by me) Do not attend all star. Took way to long due to how unorganized all star is. I finished all star online in February and due to their website not working, I started my drive times in May. Now due to all star's corporate being unorganized I won't be able to take my Ohio license test until it's too late and I will have to pay for and retake my temps test to get another permit because All-Star took so long due to their online scheduling being updated for over a month. We have been trying to reach out to all stars corporate to try to get my certificate since last week and we have gotten absolute radio silence, we have left voicemails as well as emails trying to get something but we have absolutely nothing. All star is such a unorganized and unprofessional business please do not spend your 400+ dollars here, as well as your time as all stars program is basically a huge waist of time. For me a lot of all star has scared me from driving and has completely unmotivated me to even try driving anymore. ****In response to the All Star associate who commented, my daughter has emailed, after all my phone calls that I had to leave a voicemail because All Star I guess doesn't answer phones now (not being snarky, they legit only take voicemails) I got text messages back asking me to call back and leave another message cuz all of my messages weren't clear? Sigh. My daughter as of today 7.18.2022 got her certificate. Now that both dates she got are now passed and since all the drive times are booked until August we have to get her temps all over again. Funny when she forgot she missed an appointment you all were quick to charge $30 for time but you have wasted mine and most importantly my daughters time during this process over the last 8 months and I'm certain I don't get to charge All Star for us to get her temps all over again. My daughter actually liked her instructor for her drives times and that to her was the only positive that came out of All Star. read more

Horrible, unprofessional, and inefficient business. This business is absolutely a scam. I would leave no stars if that was possible. After the completion of their course, they were to send the certificate of completion to my house. They did not send my certificate, which made me at risk of losing my temps. I paid for overnight shipping ($75), to which they did not drop my certificate off at UPS on time. It took over 5 days to arrive. The customer service is a NIGHTMARE. Their call system is inefficient, only allowing you to leave a message or your number for call back. Most times they just do not call you back. In the chance they do, it will be many hours, even days, after your initial call. Choose ANYWHERE else. read more

I got my temp license back in July (2021), I started online courses and things went smoothly. It is now Jun (2022) and I just finished with the program to no fault of my own. The website was down for months making it impossible to schedule drive times without so much as a courtesy phone call or email to let us know what was going on. I am now waiting for AllStar to send my certificate of completion because my driver's test is in a few days (we just called because it is nowhere to be found). Conclusion: I would recommend All Star for online education but switch over for in person driving read more

Terrible experience. Teacher left kids by themselves in the classroom for 20 minutes each class to do who knows what. She couldn't ready numbers correctly and would just tell them this number here instead of actually saying it. The few times she did say the number it was ready incorrectly. She also wasted class time and my kids sat for 30 minutes most days doing nothing. She told them she was supposed to teach them to pump gas, change a tire and the windshield wipers but instead told them just to pay someone to do it. She was rude and would yell at them to turn when driving but didn't give them enough time to get over. Terrible teaching skills and incompetence overall read more

I'm confused about the one star reviews. I've only had the best experience with this company. Our third child is currently enrolled in Birmingham and it's been seamless. Easy and always on time with great instructors, my kids say Eddie and Marcus are the best. Dorinda is great in the office. I personally would highly recommend. I have 3 drivers now and the fourth is coming! read more