Horrible experience. Do not recommend. The female instructor was disrespectful, unprofessional, and…read morein the end, attempted to deflect attention from her poor behavior by directing toward us an accusation of some unnamed and ungrounded 'prejudice' against her. WTF?! Here's a detailed timeline if you want to read more. 1. I scheduled an appointment with them at 12:30, showed up at 12:10. During the wait, nobody told me what I needed to do. At around 12:20, I walked up to a male instructor and let him know that I had an appointment at 12:30. He told me to wait until it was my turn, and someone would come to me. Nobody ever came up to me. 2. At around 12:40, I went up to a female instructor who just came back from a road test. I told her that I had an appointment at 12:30. The female instructor told me that she was running late and was supposed to leave at 1:00 pm. She had to do another test originally scheduled at 12:00, but another instructor would do my test instead. She didn't apologize to anyone affected by her delay. 3. At around 1 pm, the male instructor came back. I went up to him and told him again that my test was scheduled at 12:30, but he had another test to do and said I would be the next. 4. At around 1:20, the female instructor came back. I didn't expect her to give me the test because she said she was going to leave at 1:00, but I saw her standing 30 feet away from my car seemingly waiting for me like I was supposed to know what to do. 5. As I pulled up to her, she didn't come close to my window or anything. I brought my documents and walked up to her. She started saying that she wouldn't be giving me the test, but she would help fill up my paperwork. 6. As she was filling up the paperwork, she asked me where I learned to drive. I wasn't sure what kind of answer I was supposed to give her, like which road I learned to drive on? I thought she might've asked 'when' instead of 'where' so I tried to confirm with her. Then she changed the question to who taught me to drive. I told her "it was my friend, to be more specific, my husband". She hesitated and asked, 'so...your partner?' I sensed some hostility towards my homosexuality but I didn't take it very seriously as there might be some cultural and/or religious difference. 7. After she was done with the paperwork, she instructed me to start the road test. Wait, what? I thought she wasn't going to do my road test? When did it change? Maybe she's just gonna do my parking test and let the other instructor take over after? Anyway, I was glad if she was to give me the road test because it means I didn't have to wait any longer, but I would appreciate it more if I could be informed of any plan change for the test I paid for. 8. After the parking test, she got in my car. I explained to her that I was planning to adjust my mirrors even though they were already adjusted because I heard people say it's a must in the test. She didn't respond. But as I was adjusting the mirrors, she asked very impatiently, 'Can you move?' 9. The way she spoke with me and the way she gave instructions during the road test was very condescending with a lack of respect and professionalism. Despite me waiting for about an hour and how uncomfortable she made me feel, I showed her great respect. Each time she 'issued a command', I would say 'okay, thank you' to show my appreciation for her time and to confirm that her instruction was received. 10. In the end, we had an argument. She stormed out of my car without a proper conclusion. I said to her as she was getting in her car, ''thank you for making us wait for one hour". She replied, "You are welcome" with contempt on her face. I guess some people take pride in being rude. 11. She didn't give me my receipt so we drove to their office to get it. She kept us locked out the whole time except when she handed out the receipt. When my husband pointed out that she was tardy and unprofessional, she just threw at our face an unexplained and ungrounded accusation of us being prejudicial.

Love this driving school: professional, courteous, reasonably priced, & very fair & supportive…read morewith the driving skills test. Highly recommend.

My son had a driving test. the examiner cancelled twice. I asked that a manager call me, and have…read moreyet to receive a call that was 6 weeks ago. This is such a lack of customer service-but not surprised the way that customer service has gone down the drain in some many areas. I see Maggie Y. review that her daughters test was rescheduled 4 times. This is bad business, especially when you are asking for someone to call you and they never do.

Very bad Drivers ed school hard t communicate with and they keep delying stuff do not rec excellant…read moredriver school is way better would recommend!

We purchased the Course Plus 10 option. My daughter took Segment One at the Novi location and the…read moreclasses were taught well for the most part while trying to make it interesting and fun for the students. The time spent behind-the-wheel as well as the closed course sessions were definitely very good with patient and good teachers and driving instructors. They taught her the rules of driving well. However, trying to schedule the Plus 10 hours portion of her contract has been tedious and quite unpleasant. The person who schedules these sessions at the Novi location has been offering times during the week when my sophomore is in school and it's difficult to find any availability immediately after school. At one point, I was even told to not call them and that they would contact me with availability as and when slots opened up. That's not what I would expect of a driving school that needs to have a better system in place for these private drives, especially when they're already paid for. Moreover, the majority of their clients are high schoolers who they clearly know can't book driving sessions during school hours. I truly hope they can modify their scheduling and get a system that's more conducive to helping high schoolers book their private lessons more easily.

My son has been attending this class for about 2 weeks now, and we are greatly disappointed. On…read morewhat planet is okay to make a 15 year old study driving for 4 HOURS, uninterrupted? 2 hours of lessons, followed by 2 hours of driving, on the same day? And this is directly after a 6 hour school day. I have to say, I'm disappointed. Learning to drive should NOT be this exhausting. 1 star; wouldn't even recommend this cruel dump to my sister in law.

Excellent instructor and easy online format. Works well to not have to drive kid to classes and kid…read morelikes the virtual aspect as well.

I took 6 rides, one hour each lesson bundle with instructor Randy Mason between and January 2024…read moreand March 2024. Randy was very patient and quick to answer any questions and offer advice on the road test along with doing pick up and drop off at my home. The negatives of my experience were all professionalism-based as the instructor fell asleep in the passenger seat multiple times during multiple lessons and requested constant schedule adjustments often only an hour before our scheduled meeting. These issues combined with the fact the driving lessons were only made available by Mr. Mason once per week, around 8 AM (which was the instructor's chosen time window they kept falling asleep within and rescheduling) made the customer experience lackluster at its best, but it was not a bad driving experience I learned a lot and never felt unsafe at any point but I won't pursue further instruction.

I took adult behind the wheel classes with Mr. Mason! Randy is indeed extremely patient and helpful…read moreteacher. He accommodated every single one of my requests, picked & dropped me off at home and helped to overcome my driving anxiety. He truly believes in you and helps you to grow the confidence you need. I enjoyed every class with him and just passed my test yesterday. Thank you so much for all the tips you gave me & believing in me, Randy!!

I just graduated from U.S. and I'm very happy that I went thru their school. They helped me from…read morestart to finish and never got irritated with my questions. The instructors were AWESOME! Special shoutout to: Moe, Derrick, Devonte, Chris, Josh, Tim, and Clarence for being AMAZING instructors. You never stopped pushing AND encouraging me...and u knew when I needed each one. I recommend this school to anyone that's interested in getting their CDL-A/B. The staff is amazing and they help you the entire way.

Best truck driving school. Shout out Moe "mosquito", Adrian, Tim, John all the instructors there…read moreare amazing. Taught me step by step how to maneuver properly and taught me all the parts on the truck much love to all the staff there. They really want to see you pass and are there for you with any help. If looking for a truck driving school I really recommend this one.