In the past 4 years, I have been calling this place and speaking with one of the great person. I…read moredon't want to mention her name, but she is very patient. It's been more than two years since I asked for her name, and she is always happy to help me with booking flights. This is one of my trusted companies...

Called and talked with an agent and seemed to be annoying her, gave a second chance and went in…read moreperson also felt like I was a bother, waited 2 weeks for a follow up information about our trip and emailed her never heard back... worse customer service felt like I was a nuisance instead of a customer.

Olga at Nova Travel is excellent! She has been our family travel agent for many years. We…read morefrequently travel to Portugal and the Azores, both for vacation/pleasure as well as to visit family members. She is a great connection to have when travelling. She has always looked out for us trying to find the best prices and flights that make sense for our family she is just wonderful to work with!! I recently booked a trip for my teen daughter to travel unaccompanied (first time)to the Azores to visit family. She was so helpful:) I would especially recommend using Nova travel if it is your first time travelling to Portugal or any other Portuguese speaking destination. Madeira, Azores, Cape Verde, Brazil. I believe Nova Travel is likely an expert in those destinations.

This Travel Agency - Colette Vacations - is located on the East Coast…read more Because I live in Hawaii, I called at 4:20am (Hawaii Standard Time) which is 9:20am in Rhode Island. My roommate and I booked a tour (for June 2025) online. Their system wasn't user friendly and my credit card was charged five times for the deposit. It was like paying for the entire trip. We ended up being on the waitlist anyway. That was in December. Now that it's February, I called to get an update and see if I could get a refund for at least four of my deposits. I spoke with Kariya who was very polite, professional, and patient. She sorted through the information and found out that my roommate and I are 4th on the waitlist. If I cancel now, I can get a full refund. If I stay on the waitlist, I would lose my deposit if I don't get go on the trip. I decided to cancel, but they can't refund me until my roommate contacts them with her decision: 1. stay on the waitlist, change her reservation to a single room, and lose her deposit if she doesn't get to go on the trip... 2. get a refund. We shall see the results...

In order to get your money back on the travel protection plan they offer you need to cancel six…read moremonths in advance. That has not been my experience with other travel protection plans. It seems to defeat the whole purpose.

Our group had a shore excursion reserved for the "Classical Rome" dated 10/20/25. The meet point…read morewas just outside of Port of Civitavecchia, Italy. When we arrived and attempted to locate the third party tour operator, we were unsuccessful in locating them. We called and said already left and we have to take train to Rome and try to rendezvous there. NO attempt was made to contact us before they left for Rome. Do not recommend Cruise Brothers for any future travels. They are just a clearing house for all these independent tour companies.

I am a former agent and was with Cruise Brothers for a few years. I had booked a large group cruise…read morewith a cruise line and Cruise Brothers would not help me with technical difficulties with the cruise line. I am a seasoned travel agent and rarely need help. Due to lack of assistance from Cruise Brothers, I left and went to another host agency. They owe my hundreds of dollars in commissions, and I get vague answers from the team leader. Ie. "Haven't heard back from management". This company is hard to deal with, and doesn't appreciate it's agents. I need to get paid.

Working with Brian was an absolute game-changer. From the very beginning, he was incredibly…read moreresponsive, organized, and genuinely invested in making our trip stress-free and unforgettable. Every detail -- flights, hotels, transportation, and special requests -- was handled flawlessly. What really stood out was his ability to anticipate needs before we even asked and offer great options that fit both our budget and travel style. Anytime we had a question, we got quick, clear answers and helpful recommendations. Thanks to his expertise, we were able to truly relax and enjoy our trip instead of worrying about logistics. I can confidently say this was the smoothest travel experience we've ever had. If you're looking for someone who goes above and beyond and treats your trip like it's their own, Brian is the agent you want to utilize. What truly set Brian apart was his custom travel app, which he personalized with our entire cruise itinerary, pre- and post-cruise hotel details, flight info, and city guides for every port. It even packed in detailed ship info, key contact numbers, our travel documents, and insurance details. The best part? Real-time flight updates for delays and gate changes kept everything stress-free. We've already booked our next Virgin Voyages cruise with Brian--couldn't imagine traveling without him! If you're planning a cruise (or any trip), Pau Hana Travel is the only way to go. Highly recommend them!

Brian is fantastic! He has booked two trips for our family- to Disneyland and Disneyworld. He is…read moreextremely knowledgable about hotels, character dining, and the various parks. He gave great advice on park hopper as well as special holiday events. Planning these trips was daunting until I was referred to him. He's extremely responsive, professional and kind- even offering to help me replace my daughter's crown from Bippity Boppity Boo when we lost it on the trip home. Book all your Disney trips- and other destinations with Pau Hana travel. He goes above and beyond to ensure your perfect trip.

Dealing with Georgia (Travel Agent) has been a horrible experience. First off, this place has…read morebanker's hours. And even within the 6 hours per day, they are open, the door is often locked with no one inside. They can't use email. You'll have to give them your email address multiple times only to receive an email flight confirmation that looks like was made on Microsoft DOS. Want to put your email confirmation on your iPhone? Not here. You'll have to print it and take it with you to the airport. But the best thing is when she booked me a flight back that didn't allow me a carry-on. I travel with some equipment that due to FAA regulations can not be check-in. It must come on board with me. I was only told I could not bring my carry-on with me when I was boarding the plane. I called and text Georgia to try to figure out what was wrong as I was boarding but - big surprise she would not pick up the phone nor answer texts. She insists that she didn't do anything wrong and this whole thing is because "I'm an unhappy sad person who needs God'. Honestly, I don't even know what to say about that. But you should never do business with this company unless you like to be stranded thousands of miles from home and having to pay hundreds of dollars to fix a mistake they refuse to take responsibility for. I hope this helps someone else avoid all the headaches and stress they caused me.

I spoke to them on the phone, and immediately they were rude and hung up on me after I explained…read morewhy I was calling. Very disappointed.

I was promised $600 refund; meanwhile, she returned only $400, apparently believing that I wouldn't…read morenotice the difference, which demonstrates a clear lack of transparency on her part, and now it remains to know what she will do with the remaining $200, which supposedly should be owed to be returned, and it is intriguing to note that my daughter, in trying to clarify the situation, has received no response, possibly due to the inconsistency in this travel agent's, who seems not to act in good faith.

WARNING: Took My Money, No Cruise, No Refund…read more Review: I paid $300 in April 2025 and another $876.65 on October 14, 2025 to Dreamy Destinations Travel / Louise Taveira for a cruise scheduled January 18-25, 2026 (Invoice #000136). One week before departure, I was told no booking was ever made. The cruise line confirmed there was no reservation in my name. When I asked for a refund, I was told the agency "did not have the funds" and was offered a future cruise instead. No services were provided and no refund has been issued. I later learned over 20 other customers experienced the same issue. Total taken: $1,176.65. I have filed complaints with the Attorney General, state police and my payment provider. I strongly advise others to avoid this agency.