This Travel Agency - Colette Vacations - is located on the East Coast…read more Because I live in Hawaii, I called at 4:20am (Hawaii Standard Time) which is 9:20am in Rhode Island. My roommate and I booked a tour (for June 2025) online. Their system wasn't user friendly and my credit card was charged five times for the deposit. It was like paying for the entire trip. We ended up being on the waitlist anyway. That was in December. Now that it's February, I called to get an update and see if I could get a refund for at least four of my deposits. I spoke with Kariya who was very polite, professional, and patient. She sorted through the information and found out that my roommate and I are 4th on the waitlist. If I cancel now, I can get a full refund. If I stay on the waitlist, I would lose my deposit if I don't get go on the trip. I decided to cancel, but they can't refund me until my roommate contacts them with her decision: 1. stay on the waitlist, change her reservation to a single room, and lose her deposit if she doesn't get to go on the trip... 2. get a refund. We shall see the results...

In order to get your money back on the travel protection plan they offer you need to cancel six…read moremonths in advance. That has not been my experience with other travel protection plans. It seems to defeat the whole purpose.

Olga at Nova Travel is excellent! She has been our family travel agent for many years. We…read morefrequently travel to Portugal and the Azores, both for vacation/pleasure as well as to visit family members. She is a great connection to have when travelling. She has always looked out for us trying to find the best prices and flights that make sense for our family she is just wonderful to work with!! I recently booked a trip for my teen daughter to travel unaccompanied (first time)to the Azores to visit family. She was so helpful:) I would especially recommend using Nova travel if it is your first time travelling to Portugal or any other Portuguese speaking destination. Madeira, Azores, Cape Verde, Brazil. I believe Nova Travel is likely an expert in those destinations.

Working with Brian was an absolute game-changer. From the very beginning, he was incredibly…read moreresponsive, organized, and genuinely invested in making our trip stress-free and unforgettable. Every detail -- flights, hotels, transportation, and special requests -- was handled flawlessly. What really stood out was his ability to anticipate needs before we even asked and offer great options that fit both our budget and travel style. Anytime we had a question, we got quick, clear answers and helpful recommendations. Thanks to his expertise, we were able to truly relax and enjoy our trip instead of worrying about logistics. I can confidently say this was the smoothest travel experience we've ever had. If you're looking for someone who goes above and beyond and treats your trip like it's their own, Brian is the agent you want to utilize. What truly set Brian apart was his custom travel app, which he personalized with our entire cruise itinerary, pre- and post-cruise hotel details, flight info, and city guides for every port. It even packed in detailed ship info, key contact numbers, our travel documents, and insurance details. The best part? Real-time flight updates for delays and gate changes kept everything stress-free. We've already booked our next Virgin Voyages cruise with Brian--couldn't imagine traveling without him! If you're planning a cruise (or any trip), Pau Hana Travel is the only way to go. Highly recommend them!

Brian is fantastic! He has booked two trips for our family- to Disneyland and Disneyworld. He is…read moreextremely knowledgable about hotels, character dining, and the various parks. He gave great advice on park hopper as well as special holiday events. Planning these trips was daunting until I was referred to him. He's extremely responsive, professional and kind- even offering to help me replace my daughter's crown from Bippity Boppity Boo when we lost it on the trip home. Book all your Disney trips- and other destinations with Pau Hana travel. He goes above and beyond to ensure your perfect trip.

We stopped here this morning and I am so glad we did. The woman who helped us was very friendly and…read moreknowledgeable and gave us some great information about the film festival and great tips on parking as well. She probably saved us $20 in parking fees and lots of walking too! So much is closed because of the government shut down but my husband was able to get his national park pass stamped here and that was nice considering how many he has had to miss out on. The site across the street is closed but we learned a lot about the area and are very thankful for the warm welcome we received here.

Helpful visitor center with plenty of parking. They have a bunch of brochures for the area, and the…read morepeople at the information desk were great in offering suggestions. There was a short movie/film on the Blackstone River. No gift shop as of now (there used to be.) If you are interested in the Slater Mill, this is a good place to park and use the restroom as well. Not a ton to note about this place, but there was a cool large map of Rhode Island on the floor.