In November 2024 I had my car towed to Cottman's for Transmission repair that took almost three…read moreweeks. Since then I have had the car back two times for the transmission leaking. The put in a new gasket last Wednesday and hopefully this third time is a charm. My initial feeling is that they did a quality job, and for the price paid I don't think taking it back for two more times is a very good value. Keeping my fingers crossed .

My transmission needed fixed in may 2026, they ended up replacing the entire transmission due to…read moretheir mistakes along the way. Long story we drove it 2 days and all of a sudden the rear differential needed fixed I was completely good before we took it there. They said it was fine then the entire car stared shaking and slamming into gear but they said it was fine they couldn't find anything. Now they say front axel needed replaced all because of this incompetence of these supposed mechanics. This place is a joke seriously if you want your car the fixed don't go here they keep breaking my car worse every time they "fix" anything.

I won't bury the lede: I will never return to Wilson Tire…read more What originally drew me in was seeing lots of cars out front - many of them police vehicles. I mistakenly took that as a sign of quality. But now I realize public sector contracts don't require the same scrutiny -officers aren't paying out of pocket, so if service is subpar, it's no skin off their backs. My Chevy Tahoe's AC had gone out and was blowing warm air. Knowing a bit about cars, I figured it could be the compressor, clutch, condenser, or freon. I stopped by an auto parts store to recharge the freon and discovered it was already full - so no leak, and likely not the condenser. That pointed to a compressor or clutch issue. I called Wilson and spoke with Jason, the shop manager. I explained what I'd already checked and asked for rough pricing: compressor, clutch, and what a full replacement scenario would cost. He broke it down and said worst case - if everything needed replacing - it would run around $1,700, but that was unlikely since I had freon. Sounded reasonable, so I told him I'd drop it off the following Monday morning. He confirmed that was fine. At 8am Monday, as I'm getting ready to head out, I get one of those automated texts: "Just a reminder, your appointment is tomorrow at 10am." Confused, I called and spoke to a girl who said, "Oh, I just have to enter something and it automatically sends that - don't worry about it." That made no sense - why send a reminder with the wrong date? Still, I dropped the car off a little after 8am. Less than three hours later, while driving back from Raleigh, I get a call from Natalie saying my car is ready. I'm surprised, and ask what the issue was. Her only answer is, "Jason gave you a quote. That's what we did." I explain, yes, he gave a quote - but it was a list of hypothetical possibilities. A quote isn't an authorization to proceed without a diagnostic or my consent to move forward. She keeps repeating, "You agreed to the quote," and says she doesn't know anything more. She state she talked to Jason and that he is on vacation. I said great - I'd like to speak with someone who actually diagnosed or worked on my car. I asked her for the total cost, since I had her on the phone and it could point to the issue, since I had the breakdown that Jason gave me. She says, "$1,700." That's when I got irritated. That was the maximum worst-case number Jason gave me, and now they were trying to charge me that? I ask again for someone who worked on it to call me. She says she'll have the lead mechanic or Jason call. I agree, but before I can finish, she starts yelling at me, saying I agreed to the quote and that she's "just the receptionist not a mechanic" and doesn't know anything else. Then she hangs up on me. Spoiler alert: neither Jason nor the mechanic ever called - despite her saying they would within 10 minutes. About 30 minutes later, Destiny - the assistant manager - calls. She's polite, professional, and listens. I explain everything and she acknowledges there was a breakdown in communication. She confirms the real total was $1,100 and change, and the issue was the compressor and belt. I asked her directly: "If I had just accepted what Natalie told me and come in ready to pay $1,700, would anyone have caught the discrepancy?" Her answer was vague - something about too much freon. I'm not sure if she meant in the system or what Natalie was looking at, but it didn't make sense. It left me feeling like I would've been overcharged if I hadn't questioned it. When I came to pick up my car, a woman (likely Natalie) bolted to the garage as soon as I walked in. About five techs were just sitting there, watching silently while I paid Destiny. No one greeted me. It was uncomfortable like they were ready to be bodyguards, rather than be productive and work on cars or call customers with diagnostics.... That Wednesday, I drove eight hours to Tennessee. And guess what? The AC stopped working when I arrived. I sweat through the entire week. I popped the hood and found a rag left in the engine, condensation on the AC lines, and pools of fluid leaking. My mom had even pointed out the leak during our drive but I brushed it off as residual fluid from the recent service. When I returned, my husband took the car back and specifically asked that Jason call him after the diagnostic. Like any shop should be doing. If that's not already standard, it needs to be. People deserve to know what's happening with their vehicle. It turned out freon was leaking from the service port. Bottom line: I will never return to Wilson Tire. The lack of communication, the attempt to charge me the worst-case number without explanation, and the dismissive, unprofessional treatment - especially from Natalie - were unacceptable. I truly believe they've gotten too comfortable with contract work where no one checks the bill. But when it's my money? You better believe I will.

From the owner: Wilson Tire Pros & Automotive proudly serves the local Elon College, NC area. We understand that…read moregetting your car fixed or buying new tires can be overwhelming. Let us help you choose from our large selection of tires. We feature tires that fit your needs and budget from top quality brands. We pride ourselves on being your number one choice for any auto repair.

I have found a great place in Cottman's of Durham. The man that runs the place, Jody, is a…read morewonderful and trustworthy person to have to take care of you and your car. He patiently explains every question that I have and he always comes through with what he says and tells me. I never leave there feeling uncomfortable. He makes sure that I get the best of care, and there are not too many places that I can boast of that. I can also boast that he goes the extra mile with taking care of me after hours. If you've never tried Cottman's for your specific car care needs, I highly recommend that you do. I know that Jody is a godsend to me. Ursula

Great experience all around for a transmission fluid and filter change on my Mini Cooper. I…read moredropped the car off the night prior and dropped the key through the door slot. They called me the next day around noon pickup. Price was reasonable (sub $300 - which is way less than Mini dealership) and everyone I interacted with were professional, friendly and helpful.

Would recommend to everyone. Very pleasant and respectful. Go see Scooby today. Prices are amazingread more

From the owner: We do.. Motor Swaps…read moreTransmission Swaps Brakes Oil Changes Rear End change outside Body work We also help you find parts for your vehicle as well. We also can help you find vehicles for sale. Contact us with any questions

Classic Imports has been servicing my German vehicle for the past 9 or 10 years. They are very…read moreknowledgeable and competent, and provide excellent service for my vehicle. The staff are capable, professional and courteous. If an issue is identified, they take the time to explain it to me and describe the steps necessary to address it. I would recommend Classic Imports to any owner of a German or other fine imported vehicle.

I was very pleased with the level of service and attention that was given to my car. I have no…read moreproblem recommending the company and each of the guys that took their time to explain and guide me as they checked my car out.

Came in 5 minutes to help fix a flat - would definitely recommend! Great service and knowledgable.read more

don't go here for welding AT ALL and expect to be charged double original quote because he wanna…read moresuck all you money