Awesome staff! You can definitely tell they care about their clients and care providersread more

As a C4 quadriplegic and single mother, my experience with Mile High Home Care was nothing short of…read morea complete nightmare that with professional help, I am starting to wake up from. I strongly advise anyone to steer clear of this agency, as their practices are not only unprofessional but potentially dangerous. Collin and Emily make a very strong first impression, but eventually, their true colors show. As I write this, I already expect the "owner," or whoever is managing the account to respond with the same gaslighting I was met with for the last year regarding "open lines of communication" and "we care", however, I would be remiss not to speak for my community of the disabled and elderly who desperately need care, especially after my complaints of negligence were confirmed by the Colorado Department of Public Health. The agency's negligence is evident with many of the caregivers they sent to my home. On multiple occasions, people were sent with little to no communication and asked to perform nursing cares outside of their scope of practice (if licensed at all), putting my health and safety at risk because they were ill-equipped and untrained to handle the specific needs of my condition. It is deeply concerning that the agency would allow such practices to occur, as they should be aware of the potential consequences. Regarding nursing care, I did not receive the required supervisor visits from a licensed nurse to assess my care. If I called the office/owner with a nursing care need or urgent situation, I was dismissed if answered at all. For any nursing requirements that caregivers on my team could not perform, I had to call dispatch health or go to the emergency room. Even when caregivers presented them with something concerning or marked a change in my condition, there was no follow-up from the agency. More alarming is the fact that the agency hired caregivers without conducting thorough background checks. As a patient, I deserve to have trustworthy individuals providing care in my home. There was a caregiver sent to train at my house for 3 days where she was exposed to my door codes, medication, family (including minor child), intimate nursing cares, etc... On the 4th day, it was brought to my attention that she was fired because her background check came back with a felony. This complete disregard for patient safety and privacy is both shocking and unacceptable. A major issue with this agency is its evident nepotism. The fact that the company, including "Human Resources", is run by family members creates an environment where miscommunication, negligence and incompetence thrive, and accountability is non-existent. When concerns were raised, it was clear that the family members running the agency were more concerned with protecting their own interests than addressing the issues at hand. It is incredibly disheartening to see an agency who should prioritize the well-being of its patients fail so spectacularly in basic communication and organization. This review comes with great anxiety as I've learned that my personal information and care details were disclosed to external individuals. The frequency of HIPAA violations during my time at Mile High was astonishing, raising serious concerns, especially for those who dare to voice their worries. After my family and I expressed our concern and advocated for better care, the company retaliated by discontinuing my care with a blatant disregard for the Colorado Code of Regulations, leaving me in a vulnerable position without proper explanation or alternative arrangements. Their failure to safeguard patient privacy and continued care not only breaches trust but also fosters a fearful atmosphere. Don't be misled by certain reviews; the company pressures and bribes clients and employees for positive feedback, and some reviews are from the family itself. For loved ones, please prioritize agencies that value patient care, professionalism, accountability, and uphold ethical standards, avoiding nepotism, incompetence, and disregard for regulations.

My mother in law has been here for a couple of years and the staff is very caring. She had a very…read moreearly morning doctor's appointment and they were kind enough to braid and fix her hair beforehand so she looked nice.

My father receives exceptional kind attentive long term care at CCCC in Westminster every day. At…read more100 wheelchair bound and hearing disabled he still loves going on almost weekly planned group outings to a restaurant or parks with other residents. He is still motivated to dine every meal in their dining room and walks his chair around the center for exercise and interaction, music etc. His improved weight and zest since Re-locating to CCCC 7 months ago is incredible. I approve of the agency staffing and the 30 year workers that care for him and mostly their awareness of his unspoken needs. Thank you.

Great team and staff. This is a hard environment of care as the severity of illnesses and impact is…read moresignificant. This is an incredibly emotional situation for patients and families. The Westminster staff tries very hard to support all throughout the recovery process. The staff offer grace, for patients or families and I thank them all for their wonderful work caring for the community.

Disappointed. Hygiene Neglect & Medical Mismanagement…read more We are disappointed in the treatment that our 85-year-old mother received at Pam Heath Rehabilitation Hospital. She is a vulnerable patient with a complex TBI, mobility issues, and incontinence. We trusted this facility to rehabilitate her; instead, they neglected her basic human needs. * Hygiene Neglect: Our mother remained in the same soiled top clothing for an entire weekend. Despite being incontinent, she was also not bathed by staff. The only shower she received during her stay was given by our own private family aide who had to step in during a visit. Unsurprisingly, she was discharged with a UTI. * Medical Oversight: They placed her on 24/7 oxygen and new medications without consulting her family doctor or us. They completely ignored her medical history and her actual respiratory needs. * Therapy Concerns: There is a lot of "fuzzy math" regarding the required 15 hours of therapy. Therapists consistently showed up late and brought her back early, yet these sessions are billed as full hours. It felt less like rehabilitation and more like a money grab. * Lack of Communication: Staff were unable to answer basic questions about her care or progress. Advice to families: If you live out of town or work full-time, stay away. Unless you can sit in the room 24/7 to "babysit" the facility and ensure basic hygiene and a therapy plan is met, your loved one is at risk. We deeply regret sending her here and hope this prevents another family from going through this type of mess.

Everyone was great! From reception to the NP. This is my 3rd visit to a AFC care center at…read moredifferent locations and it has been a very good experience each time. I was seen promptly with my appointment and prescribed medication. AFC is my go to. The center is very clean and inviting.

If I could give this place a zero I would. I came in with extreme blisters on my throat, couldn't…read moreswallow and insane amount of swelling in my lymph nodes. I knew I had to have had strep throat, because I've had it several times before and I needed antibiotics. First of all I waited forever, second of all they swabbed me horribly the doctor came in for maybe 2 seconds, didn't even look at my throat or anything. And then came back 10 minutes later saying the test came back negative and they couldn't do anything. I went to a different doctors office the same day, my test came back positive for strep, and they said it was an extreme amount of swelling. Long story short, this place sucks, and none of the doctors care about your well being, and even take the time to care. Do not come here.

Job interview for housekeeping. The manager was nice. It seemed like it would be a good place to…read morework.

I strongly caution families against placing a loved one at Mountain Vista Memory Care. We had…read morenothing but trouble throughout my dad's time there, but the following are a few of our most serious concerns. During his stay, my dad was given a high dosage of Haldol that left him unable to get out of bed, incontinent, and unable to swallow properly. He lost more than 40 pounds, yet our family was never notified about the severity of his decline. We watched him deteriorate to the point that he appeared comatose and was unable to eat. Our experience with the nursing leadership and director Jason left us with no confidence in their judgment, honesty, or willingness to take responsibility. A memory care facility is entrusted with people who often cannot advocate for themselves. Families should be immediately informed about major weight loss, difficulty swallowing, drastic changes in mobility, and the effects of powerful medications, not left to discover the condition of their loved one after the damage has been done. We also received deeply troubling reports from people inside the facility about how our dad was being treated. I will not identify those individuals publicly, but what they shared reinforced what our family was witnessing firsthand. Instead of working with our family to remove our father from their care, Mountain Vista transferred him to the emergency room by ambulance and within 24 hours had filed paperwork stating that it could no longer meet his care needs and refused to allow him to return. We later learned that staff had reportedly been told ahead of time that he would not be coming back. Based on that sequence of events, the hospital told us it was not a legitimate medical transfer but rather a planned way to remove him from the facility. Based on what happened to my dad, I would never trust this facility with another vulnerable family member. Families should remember that the initial tour is a sales process and may not reflect the communication, accountability, or quality of care they will experience after move-in.

Uh - it's a sad review. I have been to this hospital, several times…read more My last ED visit they kept trying to d/c me and my husband was insisted something was wrong and they needed to do add'l testing. If it wasn't for him, I could've died. After testing was done, they figured out what was wrong and they're incapable of intubating me. And, Flight for Life needed to transport me that same day, hospital is incapable of dealing with urgency of my care. My last two ED visits were so annoying! I've been admitted, multiple times and duration of my stay, I've always been released, prior than anticipated. One nurse was unable to get an IV into my vein correctly. It was bleeding out onto the floor, then tried to leave mee, while I'm bleeding all over the floor. My husband said, you need to fix the IV, my wife is bleeding all over the floor! You can't just leave her like that!! At my last hospitalization, I was assaulted by one of the RNs! She had the audacity, to tell me, I'm not entitled to break through pain meds! I told her, look lady, I've been on these meds for decades! I have fairly extensive knowledge of my meds, my illnesses and I know, what I'm talking about! The scary part, she didn't have basic knowledge meds. Plus, dealing with her, made myself exhausted! She fought with me, instead of checking and speaking with my physician and/or physician on-duty! Plus, it was recommended, I was in receipt of antibiotics, through IV, due to secondary infection. The physician ordered it, as soon, as it was decided, I would be discharged early, to go home. I was getting ready to leave, here comes that RN, insistently, made attempts to give it to me, it was the same antibiotics, same dosage, twice! I warned her that I've already, received such antibiotics and she didn't want to listen to me, I adamantly refused! Now, if, I was not in full state of mind, this nurse would've over drugged me! I have an immunosuppressed system, my liver was already failing, my GFR# continues upwards & at that time, we're unaware, my liver is diseased. We were diagnosed with cirrhosis, I returned to my specialist and she corrected me, stating it was diseased, not failed. I've got already complicated, rare kidney disease, stage III, diagnosed in 1999. I continue to go to this hospital because it's about 3 mi away from our home and by the time I need to get medical attention, this is the closest medical facility from our home. Everything else it's about 10 mi or more away from our home. The rooms are single occupancy and food is very good for hospital food. However, I suffered a stroke, fell down a flight of stairs, broke a few ribs and suffered a seizure before the EMTs got mee into the ambulance and they suggested we go to Good Sam's instead. So, they took mee to Good Sam's for hospitalization, in the ICU, because they're capable of treating me, instead of returning back to Avista.

Was having chest pains and tingling; not too long a wait and the nurse staff was amazing,…read morespecifically Brad; amazing bedside manner and candor. Kept it light and gave it to me straight. The staff ruled out any life threatening causes and ran tests which didnt reveal anything alarming.

Day 16 at Coal Creek Post Acute. I will be discharged tomorrow…read more I have made pronounced improvement in my upper body, core and my non-surgical leg strength and flexibility enabling me to become as mobile as possible returning home. As I am still non weight bearing on my new ankle, I am utilizing an iWalk 3.0, at the suggestion of the Physical Therapy team, which allows me to climb up and down the 16 stairs I have at my residence entryway which I was very concerned about. The knowledgeable PT and OT team here is superlative and I would highly recommend this facility and their entire staff for anyone rehabbing post-surgery. I couldn't be more pleased with my visit here. They all care about you and it shows.

I am so disappointed in this place. I had reached out to them for rehab for my dad. I had him in a…read moreplace that was horrible! The employees in admissions at this place acted like the genuinely cared and wanted to help! I went to take a tour and spoke with a few employees who all gave me some advice to get my dad out quicker from the other place. Needless to say I was stressed and wanted to get my dad moved and so I followed the advice. Well it was horrible advice that made my dad lose his insurance approval for any place! I left messages, emails for both the ladies that gave me advice and also copied upper management into the emails to ask for additional advice since I listened to them. I guess I should not be surprised they went radio silent and I haven't heard back from anyone. I honestly would have been ok with just an apology!!!!!

I've been a patient here for nearly 15 years, the kind staff and compassionate care are why I've…read morestayed despite living over 60 miles away.

Lisa and everyone on her staff is amazing, accept for the office manager Kim is awful. Doesn't let…read moreyou speak, doesn't care what you have to say and one of the rudest people I have ever spoken to on the phone. She needs to take customer service training.