I can not believe how far the quality of this practice has fallen. I had been a paitent of Dr…read more Yamamoto for 7 years and he used to care about his patients. We'd have personable conversations about skiing and auto racing and he would take the time to help. Lately it's been impossible to get an appointment due to weird hours (open a few here and there, so it's hard to get them on the phone) and a complete lack of response from their website. My most recent and last appointment with him ever was a complete debacle:
1.They closed the office due to snow without notifying me, after waiting 6 weeks for an appointment. I called their answering service and got a reschedule for the next day. This was initially frustrating, but otherwise nbd.
2. I get there and Dr. Yamamoto is solely focused on paperwork and the computer. After a few minutes of typing he says to me "so everything is ok, yes?" and I tell him "no, that's why I am here" and begin to discuss my symptoms.
3. He provides no answers, no guidance, just focusing on his forms. He asks some mental helath questions and I tell him, I don't care about that, I don't want that, I want to discuss physical health, a specific issue. He hells me it's standard for a physical and continues, not addressing my questions.
4. I tell him look, I want to talk about this stuff that has been going on and he replies with "this is a physical, if you want to talk about issues you need another appointment." He then takes my vitals.
5. I tell him, I didn't book a physical, I made the appointment, 6 weeks ago to try and talk about specific issues. At that point he is walking out of the examination room and he rudely said to me "Well, I don't know what you want me to do then, you just need to find another Doctor." and sends me to the in-house lab for a blood draw.
6. Still stunned, but looking for answers, I stop by the lab to get a blood draw. The person there was very nice, but she stuck me 4x and couldn't get a draw, so I took an order for Labcorp and left. While sitting in the parking lot, I scheduled another vist with a new Doctor.
The Dr didn't seem himself, and yeah, Covid has stressed everyone out so I was just going to move on with my life and let it go. What prompted me to write this, was 2 weeks later I get a jacked up bill, with an incorrect date from FOUR YEARS AGO for this appointment, and what do you know, they line item me for a mental exam, blood draw (which wasn't done) and a physical exam, which they didn't run through my insurance. When I called the office they told me it's from four years ago and I need to talk to their outside billing. Outside billing says it's from 4 years ago - which is impossible, I have seen the Dr. annually and paid each time since then. You think if it was really 4 years old, they whould have charged i trest or sent it to collections. No, this was from the appointment last week.
Dr. Yamamoto just needs to retire to the ski slopes where he obvious and stop wasting his patients time and money. I would like to think this was a typo on his part, but after they way he essentially "fired" me, I just don't know.
