My entire family (father, mother, grandmother, and sister) all became patients of Salveo Family…read moreclinic in 2004. While overall the experience was mediocre, something happened recently which really indicated to me that it was time for a new doctor. I'll get to that last. First, the positive: Dr. Le is generally a nice lady. Here are the negatives: -Wait times are typically long (anywhere from 45-70 mins after my appointment time) -Dr. Le demands an in-office visit for monthly prescriptions for controlled substances (like ADD medication), but then only visits with you for 2 minutes. According to her, this is mandated by law. My new physician says you must have a hard copy of the script each month and you should have bi-annual wellness visits, but actually seeing the doctor each month is unnecessary. I believe she mislead me so that she could make more money off of me and my insurance company by charging for unnecessary exams. -My grandmother came in for an EKG screening, and the staff/ the doctor told my grandmother she was having a heart attack. We rushed her to the ER, where they said she was fine. A few weeks later, my mom also had an EKG test, and despite my mom feeling fine, Dr. Le also told her she was having a heart attack. It caused a lot of panic and we also rushed my mom to the ER. Later, my mom contacted Dr. Le to let her know she believed the machine was faulty (what are the coincidences of both of them having heart attacks at the exact moment they were hooked up?) but the office insisted the machine was fine. It caused a lot of anxiety and $$. -A few years ago, my parents got divorced but continued to use the same physician. At one point, Dr. Le made judgmental comments to my mom about it, stating she "doesn't believe in divorce". She also breached my dad's trust and patient confidentiality by what appeared to be a guilt-trip attempt; she told my mom my dad had made comments during his last visit, indicating he was "very sad" about it. I'm sure my dad would be humiliated to know his physician reported that to his ex-wife. -In January of 2009, I went to have an exam for my monthly ADD script. Dr. Le informed me that a new law passed in Texas which required random drug tests for patients receiving controlled substances as medication. She would not write me the script unless I submitted to a urine test. I had no reason to believe she was lying, although I found it strange (as I was an adult with no history of drug use, and obviously I passed). I asked my new physician about that recently, and he said no such law has ever existed. I am not really sure what her motivation to lie and administer that test was about. THE GRAND FINALE (and some TMI) All of the above mentioned was unpleasant but generally manageable. This part isn't. Back story: I have been suffering from PCOS for a decade. I have been under Dr. Le's care almost the entire time. Because of my condition, I suffered extremely painful as well as irregular menstrual cycles. I was put on birth control at age 15 to alleviate the symptoms and have been on it ever since. Three months ago, I went to Dr. Le to refill my birth control prescription. After arriving 15 minutes early (why did I even bother?), I waited for over an hour before finally seeing the doctor. Once she asked me what I was there for, I told her, and she said "I can't prescribe you that, it's against my religious beliefs." I was completely dumbfounded. Keep in mind, this is a woman who has been prescribing it to me for nearly 10 years. I said "Um, what? You've been writing me the script for years..." and she said "Yes, but you are not using it for the same reasons anymore." I said "So you think it's no longer necessary to treat my PCOS?" and then she repeated that it was against her beliefs. I left the office crying and feeling very vulnerable. WTF. Seriously. She never asked me if I was sexually active; clearly she had already made a judgment about me. Secondly, even if I were sexually active... would that detract from the fact that I need birth control to subdue my symptoms? I felt it was highly inappropriate for her to place my needs as a patient below her religious agenda. I would NOT recommend a doctor who does that to anyone.

It was my first time to visit this office. I am a transplant from California and needed to…read moreestablish medical care in my new location. The greeting at the front desk was not bad but was not at all welcoming. The negative aspect of this visit began when the medical assistant/male nurse, invite me back to the exam room. He was abrupt, did not greet but only pointed and gave me directions. When I asked if he was not having a good day, he just continued with preparing, very poor bedside manner. I decided I would not return after the treatment from this male assistant/nurse. The doctor however was wonderful. She was very friendly and engaging, and listened to what I reported as my condition. I gave her some feedback, and she was very thankful that I shared it with her. Apparently the male assistant/nurse has been working there for three years, so I doubt anything is going to change.

Do not waste your time. I went to two different locations and couldn't be properly treated. Poor…read moreservice and lack of compassion!!!

Dr Brown and Megan Canady are great ! Been with them for over 10 years…read more Always responsive to my appt, prescription drug refills and other digestive issues !!! Thank you Megan !

Im no longer going to this urgent care. I've had enough negative experiences. The PA are on a power…read moretrip and completely rude. Way to expensive to constantly be let down leaving with issues unresolved. I had zero issues with Adam but anytime I've seen any other PA its been a very bad experience.

The initial service was acceptable but a prescription was cancelled, with out consulting the…read morepatient ,by an attending supervisor. So when the patient went to pick up the prescription along with 2 other prescriptions the pharmacy had no knowledge of it. (Maybe a bit embarrassing for the patient? )Then the supervisor wouldn't take the patients call to try to figure out what happened. There was a witness in the patients room that heard this whole situation. So the urgent care felt the best thing to do is call the police rather than discuss this as adults and professionals. By the way Dr. You need to recognize when someone is in distress, since you call yourself urgent care. I give you an F.

Having three boys it makes you a little expert about all the urgent cares in your area. We have…read morebeen to 4 urgent cares in Allen and so far Texas health breeze beats all of the other urgent care. Their facility is meticulously clean, modern and well equipped. They have an x ray technician on site which is a huge plus! I never had to wait and they are always punctual, honoring my appointment. E check in is made very easy using thejr website or app. So you don't have to come in early to fill out forms. Everyone is very friendly and so professional. I never had a bad experience. We used to drive to their location off 121 as we liked it so much compare to the other urgent care in Allen and are so happy that they opened a second facility closer to our home. 5 stars all the way!

Thorough, pleasant and efficient…read more Felt like I was well cared for by the nurse and provider. Also the office was very clean.

Dr. Mohammed Urrehman, MD is gentle, kind, a great listener, offers his advice and opinions while…read moreensuring you feel heard and cared for. My first experience with Dr. Urrehman was a video call for my lab and mammogram results. I loved that he was so gentle speaking and kind. I needed that in that moment and reassurance. I love that he's conservative where he can be and aggressive with treatment where necessary. He's the perfect balance Dr and I'm so appreciative to see him. Today, I had more labs and instead of just drawing labs (it was for a follow-up lab work), he took his time and went over all my options and concerns. The staff are pleasant and helpful. I haven't had a negative experience here the few times I've come in.

couldn't ask for a better experience . if i was able to give more stars they would have 10 . you…read morefeel at home at this office not like being at a doctors . this is how it should be with all offices but unfortunately this is the only one that makes me feel at home.

I had a BP spike two weeks ago and had to visit FastDoc on a Sunday. Had a good visit with Doc…read moreJurry and was able to get a quick refill on my Rx. He also refilled some other Rx's that I needed and did so with hesitation. The office staff were all genuinely kind and receptive - which seemed out of the norm for the urgent cares I've visited in the past. This may become my new primary care because of the experience.

I'm appalled. Our family has really appreciated this practice and used them many times - we've been…read morecoming back again and again, for efficient service and great providers. The new front-desk girl Mindy is determined to singlehandedly sink what was a once great practice, with her rude, impatient and openly abrasive attitude. If I can't do something so simple as verify insurance info over the phone before we come, we'll just go elsewhere. PROVIDERS BEWARE, your front-desk culture is going to KILL YOUR BUSINESS. Where has customer service gone in medicine? It's a service business, run it like one - pay attention to what your customers are experiencing when dealing with your front-office hires! Unbelievable.

I want to recognize the labor and delivery unit. Everyone including all nurses were professional,…read moreknowledgeable, and attentive. We were skeptical being moved here at first, but ultimately we are grateful. Everyone here was phenomenal and I appreciate them for guiding us through the birth of our first daughter.

Parking is pathetic. I was told to go to building 3. There…read moreis no building 3. There is no help available in the lobby. I found the right building on my second try. The hospital is worse! Avoid if possible.

Seen within 5 minutes for a traumatic blunt fall. From the front office person with a caring…read morespirit, good listening, and attentiveness to the smile and welcome of Jason, X-ray professional-to the back room of RN Angela with her contagious smile and caring touch-to the professional integrity of time spent with our loved one- the impeccable care rendered by Dr. Robert Wycoff, we are so very grateful for your time and expertise. Bless you each one- you MADE THE DIFFERENCE- The Tom Johnsons Allen, Texas

My daughter came in experiencing severe anxiety thinking she was having heart problems and as she…read morewas getting tests done, the lady from the front desk was shoving papers in my daughters face trying to get insurance information from her as she was laying there crying and shaking uncontrollably. The doctor, DR. Laura Pumarejo, was very rude and VERY non sympathetic, pretty much rushing my daughter out of there with no answers. The doctor asked her if she had someone to drive her home if they were to give her meds and my daughter said, "I'm not sure, I don't know" and the doctor snapped back saying, "is it a yes or no?" My daughter just moved there and had no family to get her, they didn't even give her a chance to call anyone. Horrible bedside manner towards a very young, alone and scared girl.