It's been a pleasure working with Jennifer. She was incredibly patient, answering all of our many…read morequestions while generously sharing her extensive knowledge about rentals. Jennifer is transparent and never withholds information just to keep you dependent on her services -- in fact, she's more than willing to educate you so you can confidently manage your own property if you choose to. She's highly responsive and takes the time to carefully find the right tenant for you. We're truly grateful for the opportunity to work with her!

I have been outside the US for a prolonged length of stay due to family matters since 2017 and…read morefound out that the tenant who was renting our house was not reliable with what we agreed upon and unruly. We desperately needed a property manager to handle our rental property, after 2 years of being in distress. Lo and behold, my mom and I found Jennifer Diaz with exemplary reviews when she searched on the internet. I had a gut feeling that she was the one! Since then, she has truly been heaven-sent. She possesses the qualities of a great Property Manager for she is very knowledgeable of real estate property laws, hard-working, assertive, patient, conscientious, quick in responding to my inquiries, exuding grace under fire in times of stressful situation, and her negotiation skills are awesome. Her professionalism shows how much she cares in every aspect of her job. She is a miracle worker and has results-oriented mindset. I admire her attention to detail and prompt intervention from minor to major problems. We can focus more on our daily tasks now with the peace of mind, knowing that we are in good hands with Jennifer, and we feel secure with our rental property under her stern oversight. Having someone you can rely and trust for she values transparency is a rare find. The extra mile she will do for you is amazing. Most importantly, we love the fact that she listens to your concerns and would forward her best foot in coming up with a solution to make it doable. She is one of the reasons why we can go on living a stress-free life now, and my only regret is, how I wish I could have found and hired her sooner.

Starla has always provided us with excellent customer service and understanding through the years…read more She is always so helpful and supportive, and responds to maintenance requests the same day. She has great communication and we truly feel that she cares about our best interest. We are extremely happy with Starla as our property manager and we highly recommend Best Property management for any rental services.

We have lived at a home managed by Best Property for the past 2 yrs. The property was kept up well…read morewhen we moved in and every time we have needed some maintenance or something fixed, the process has been quick and easy. Starla is our property manager and she's always accessible when we have needed her

When we first viewed the property that we eventually rented through Mt. Diablo Prop Management,…read moreRaquel was refreshingly honest with us, letting us know that they had only just contracted with the property and she was not especially familiar with it and we would be the first tenants they managed there. And yes, there did turn out to be a few unexpected issues and repairs that have needed to be made. But every single time I have submitted a work order or discussed a problem, Raquel has responded quickly, often the same day. Repair people are sent out immediately. We have now been at this property for going on two years and have been treated very well. We had an issue with a lack of concern from our previous landlord before moving here, so to have a property manager who cares about the concerns of both tbe property owners and the tenants, is such a nice change of pace. If you are looking for a new home, I recommend Mt. Diablo Realty and Property Management.

Raquel at Mt. Diablo Management has been absolutely wonderful over the past three years. Anytime we…read moreneeded assistance, there was rarely any wait--our requests and concerns were almost always addressed within 24 hours. She has consistently been courteous, professional, and highly responsive. It's been a pleasure working with her. Veronica

April 2025 No changes. What is truly egregious as she's not…read moreeven refunding me the credit balance on the owner's account. Bob Gunson is no longer the owner of the business and all of the issues are Edwina Pounds' responsibility. Highly recommend going with any other property manager who has better business practices and ethics.

Bob Gunson thank you for managing our properties! You guys are very helpful and great responders.read more

I've looked at all these reviews and there was one where someone said she is a "pit bull with…read morelipstick" and, honestly, that sums her up. Marianne is so knowledgeable, hardworking, and will fight to the end of the earth for her clients. She also deeply cares for the people she represents. I know she's working in my best interest always. She handled the sale of my mom's home that was within a trust, out of the area, and filled with two generations of stuff. I was an emotional wreck and she came in and guided me through it all. We got over asking, all cash deal within 10 days of going to market. Above and beyond work every day -- from clean up, to prep, to staging, to marketing, to negotiating. I'm just so fortunate to have had Marianne represent me. I can't emphasize enough how hard the whole selling decision was for me. She was patient, we explored various options together. When we ultimately decided the right decision was to sell, she sprang into action and got it done quickly so I could move on from a heartbreaking situation. Her style is uniquely hers. There's no bullshit. Marianne is going to tell it to you straight, but I personally wouldn't want it any other way. I can't say enough great things about Marianne!!! Hire her; you won't regret it.

My husband and I are first time landlords and despite not having a background in real estate, we…read moretried to manage our property ourselves. Everything was fine until the tenant stopped paying, and anyone who has dealt with these issues knows how stressful it can be. Lost and extremely frustrated, I called Marianne after doing some research on Yelp. Marianne was completely calm, confident, and professional. She quickly gathered basic information about us, the property, and the tenant. She informed us that she will be taking over and assured us that we will regain possession of the property. By that evening she had already sent over all the necessary DocuSign's and within the next couple days she was negotiating with the tenant on our behalf. Removing tenants for non-payment is devastating for both parties, so Marianne was firm, but also kind and compassionate. She was able to repossess the home within 15 days, without having to go through the process of an eviction, which was our goal from the beginning. Communication was always very quick, clear, and concise. My husband and I had so many questions since it was our first time going through something like this. She has a very extensive knowledge of real estate, the laws involved, and in general how tenants tend to behave, but she was also very patient and thorough when advising us. As someone that runs her own business and manages 100+ properties, Marianne is obviously a very busy person. I expected her staff to communicate with us after the tenant vacated the property. However, Marianne was our point of contact the entire time, which was very impressive. Marianne did not collect a penny from us during the entire tenant removal process, which really speaks to her confidence in her abilities as a property manager and her generosity as well. She is also well connected in the real estate space as all the references she provided to prepare the property for the next tenant were excellent. Our home was on the market for less than 2 weeks when she presented 2 solid potential tenants. Given how smoothly everything went up until this point, we were completely confident in letting her decide which tenant would suit us best. When we finally got to meet her in person, she told us that she takes care of all her properties like they are her own and after witnessing her work, it's clear that the service she provides is a direct reflection of her genuine passion for real estate and helping people. If you are looking to rent out your property, we absolutely recommend working with a property management group, but specifically, Marianne. Thank you Marianne. We appreciate everything that you have done for us, and we look forward to working with you for a long time!

I have one of my properties under their care since 2011 and I only have great things to say about…read morethem ( specially Jess ) she's always on top of any issues or situations that requires attention. If the tenants have any questions or issues she's always there to help, I as an owner barely ever get to deal with anything regarding the property. I highly recommend the company and expect at least another 11 years or more working with them mand letting this company to manage this property. Excellent attention to detail that's what you'll get if you let them manage your properties.

Do not rent with them they will try to keep your deposit and over charge just to keep your depositread more

She's great!! I recommend Maribel to all my friends and family!…read moreI've worked with Maribel as my Realtor since 2016 and really enjoy working with her! Give her a call!

Maribel helped us purchase our first home. Our first home buying experience was smooth due to her…read morehelp. She walked us through the whole process. She was informative and responded quickly with every concern and question we had. She has a great grasp of the east bay and was able to show us many homes that we would like and was in our range. She went as far to film a house we couldn't see and upload it to YouTube for us to watch. The market was very competitive but we were able to come out with a home we loved. Thank you Maribel for all your hard work.

Since I am being singled out as a bad property manager by these reviews. I have to mention that…read moresome of these did not obviously use there true names. That alone should send up a few red flags don't you think. When reading these reviews you must understand that there is always two sides to every story. I have worked with EEN for over 7 years now and I manage several.diffrent properties. No matter how hard I try I will never be able to please or satisfy every single one of my tenants. I can only do my job as California laws allow. Should a tenant ever need a copy of their lease they can always call the corporate office at any time and obtain a copy from them. Also any property manager will tell you they can not fix what they do not know we are not mind readers. Additionally tenants are responsible for monitoring all members of their household including quests. In many cases because this didn't happen damage to the property occurs. Which made it impossible to properly secure a complex. Many of my owner have spent money to up grade the properties so that tenants have a safe, clean secure place to live. However in the same token the tenants are to help maintain the property. This is where they live not me. I. corporate, on-site managers and maintenance can only do the best we can. We too have families we have to attend to and need to get personal things done as well. We are not miracle workers nor do we work 24 hours a day even though it sometime feels like that. We are only doing our jobs and some tenants don't like when the rules are enforced or belive they are above the rules or that the rules don't apply to them. We can not be faulted or called out when we do our jobs and yes sometimes we are rude we are human and it sometimes can not be helped especially when your being yelled at or called names or cursed at. If I could post some of the choice words I have been called by some of my tenants you mouths would drop open. In conclusion as I said before I am doing a job and in my 7 years I have rented to some very wonderful tenants. Some of whom are still in fact current tenants. I have also rented to some tenants who have been challenging. Have I made mistakes, hung up on people, been rude, had a bad day, yes. However I have never been disrespectfu, not taken care of tenants issues within a reasonable time as the law allows, try to solve even the most unreasonable request, never. What I do is what all working people do my job to the best of my ability and nothing more.

410 Lawton ST#13…read more Highly unprofessional move-out practices be aware of hidden notice rules and unfair deductionsI am writing this to warn future renters to read the fine print carefully when dealing with E.E.N. Property Management. I occupied one of their units for a full year. Upon moving out, I spent 13 grueling hours cleaning the apartment to ensure it was handed back in pristine condition. Despite this, management still withheld half of my security deposit over minor, insignificant issues like an un-wiped door or two.Worse yet, they used a strict legal loophole regarding move-out notices to keep an additional $500 of my money. My one-year lease was naturally expiring, and I returned my keys, vacated the property, and left the unit completely empty on April 30th. However, because my written notice was submitted on April 9th, they charged me prorated rent for the first 9 days of May charging me for days I did not even live there.While many reasonable property owners are flexible when a tenant leaves a unit spotless by the first of the month, this corporate firm enforces the absolute strictest interpretations of the law to maximize their profit at the tenant's expense. They will take your money over a technicality. Document everything, give your notices early, and protect yourself if you choose to rent from them. They kept $1700 total from my deposit including $500 of prorated rent. It's strange because the amount literally added up to the monthly rent amount. These photos are their reasoning for keeping $1200 of my deposit.