Horrible service! We took our mower here under warranty with Greenworks. They don pick up the phone and when they do "the person that handles that" is never availabl. Left several messages and never get a call back. They have had my mower for over a month and have not yet reported to the warranty at Greenworks. My husband went personally tonpick it up (the damaged one) and they refused to return it. Save yourself a headache and do not do business with them. read more

Not a good sign when you pull up to the "business" and it's an old beat up shed. I had an issue with ryobi products and BTW ryobi is as bad as these guys. Ryobi customer service apparently has different division for lawn batteries as well as lawn equipment. Funny both departments claim the other was the issue. one side said problem was the saw the other side said battery. No worry's they give ryobi "certified" repair shops near me. After calling 3 on their list (2 said they stopped repairing ryobi) i wonder why?! I get Allen's repair on my third try. I should have turned away when I drove up and seen the busted up old shed and the front door that doesn't close. I go in and theres old busted up yard tools laying all over the place. On a side note... have you ever known a guy who said he fixed his own toaster and put on a new blade on a neighbors lawn mower and says he thinks he could open his own repair shop? Well not far from the truth here. But you think to yourself, why would ryobi certify this mess unless they knew better?! So you think you can trust them. I bring in a chainsaw and batteries to be looked at bec both still under warranty as ryobi told me to do. The guy asks a few questions and I let him know I also had a ryobi lawn mower acting up but I took it to Home Depot a day earlier. He begins to make fun of me on how long Home Depot sits on their repairs and how silly I was taking my repair to them! Foreshadowing.... He then asks what I want with the batteries. I told him I was told by ryobi to bring them in where they will be tested by professionals and and recharged so that they will be good as new. So he says, " I'll have her look at it." And I thought to myself,"oh, ryobi must send in an expert and take them to some high tech lab where the batteries will be made new. Also, because two other shops closer no longer do ryobi, this is a 50 minute trek up a highway from me. Not around the corner. Almost 2 hours there and back. Well a month goes and I call to see what's going on. A lady tells me that even though it's under warranty, there's $80 worth of repairs need to be done on it for wear and tear items. I say go ahead and fix it. And I then ask about the batteries. She said she knew nothing about batteries, I tell her what ryobi told me and she's acting clueless how she's supposed to handle batteries but she will look at them. Two months and a week later, Home Depot is finished with my mower but I have no batteries. I call Allen's electric snd ask about my batteries. Lady asks me what I wanted to do with them again. I said I was told you guys would check them and charge them up. She has no idea what I'm talking about. I told her I'm coming to get my batteries. I ask about my chainsaw and she was confused what it was and then said oh yeah waiting on parts. I make the almost 2 hour trek there and back. When I pick up my batteries I notice my chainsaw which is still put together. I make a note in my mind that it's funny that he put the chainsaw back together after already "opening" it to see what needed repair. Another month goes by (3 months and a week from dropping it off) and I call about my chainsaw. The lady is confused again about what I had and what was going on and again says oh we are waiting on parts. I said forget it, I'll pick it up. She said no problem. Had she really ordered parts I know there would have been more push back about getting the saw but that told me they never ordered parts and I basically made 3 two hour trips to this awful place for nothing. And I lost 3 months not able to use my chainsaw which I needed to chop up downed trees from the hurricane. I ended up having to buy a second chainsaw so I'm not just out travel time but money now bec of these clowns. It gets worse. I take the chainsaw to Home Depot to get repair. The guy at Home Depot decides to open it to look in it. As he opens the chain adjust compartment, dirt falls out all over the place. The guy at Home Depot told me this chainsaw has never been opened since I last used it and the guy at Allen's lied about looking at it and what parts I needed. So warning this guy will lie about what's broke to make money off the ignorant by claiming things need replacing that he never looks at. Ryobi should be sued big time as well as this junk yard toaster fixer wannabe. read more

Allen's Electric & Appliance - Shed or "certified" ryobi repair center? - Electricians Near Me - Riverview, Florida

Purchased a new in the box Briggs & Stratton pressure washer from a Sears store. It was a close out unit they had left. It had a full manufactures warranty. Briggs & Stratton said to take it to a local dealer for warranty repair. I took it to Allen's. They were by far the closest shop. The owner did not want to do the warranty repair. She told me to exchange it with Sears. She claimed it was not warranted by Briggs. She said she would do the work but then ended up charging for the repair. I would stay away from this shop. Dirty and about the worst customer care and service I have ever seen. I have contacted Briggs and hopefully they will resolve my issue and correct this dealership. read more

I hate to have to update my review but I had the chance to give them my business and they weren't communicative or responsive at all. I had two small pieces of lawn equipment there for over 3 months and neither came back fixed. Thankfully it was the winter and I didn't need either. I was told it'd be about two weeks when I dropped them off in Feb. After a month, I called twice and was told I'd be called back with the status of them. I never was. I stopped in and was told one wasn't worth fixing (which is fine) and the other had a discontinued part but he was going to try to find one for me. He said he'd have an answer in a few days. I never got that call. I showed up again, picked up the first piece and was told that he was almost done with the second... just a few more days. Literally a month later I went back and said "I'm here to pick it up, whether it's fixed or not." He said that he couldn't find the part needed. I went on Amazon as soon as I got home and had it within 2 days. The thing that really sucks about having to write this is that they're really, genuinely nice people. They're just really bad at running a business. I truly don't understand how they stay in business... they must have some fleet accounts that they maintain. For whatever reason, Yelp wouldn't let me edit my 4 star review so I guess this will have to balance it out. read more

Terrible service and/or follow thru. Fails to show proper business ethics and keep customers notified of repair status. Doesn't keep good time tables while charging a diagnostic fee and failing to even look at the tool. Don't bother to set foot unless you have plenty of time to wait for repairs. read more

Knowledgeable and very thorough... willing to talk to you about whatever you have going on. In my case, I had two different problems with a Kohler and Briggs small engines and got tons of advice and help from Steve without having to spend a dime. I needed to buy a part from him but I found I could buy it for far less online. I told him as much and he shopped around, looking for aftermarket parts instead of the OEM one originally quoted and was able to find one cheaper. I'm happy to give money to a local business whenever possible and will be taking my future problems to him. read more

I took in a weed whacker 3 1/2 weeks ago and was told that it would be ready a week later. I gave them 3 weeks and then called. I was told that it would be ready the next day. Needless to say, 3 days later, it's still not ready to be picked up. All they could tell me was that it wasn't ready. Summertime in Florida with no weed whacker equals a yard that resembles a jungle. I will never bring anything here again. read more

It has taken over a month to get a warranty repair complete. They tell you it can take a week, yet it has been over 4 weeks and I am still waiting. The lady tells you that they will call you back with a status, but the call never arrives. Do not step foot in this place. It is dirty and nowhere to walk because of all their ancient tools laying around all over the place. It was a mistake ever taking my business here. If you can find another location to do the Ryobi warranty claim, go for it. Not worth the trouble and headache. Oh and I am still waiting on my repair. They are liars and know nothing of customer service. read more

this guy is an ass clown... i needed a lamp rewired he took the lamp and said he would do it for 60 bucks. i left the lamp in march, he told me it would be ready in 2 weeks...... long story short it is now july 3rd and after numerous calls and the total runaround i went to go get it done or not. the damn thing was sitting in the same exact spot i left it 4 months ago. and then he tells me that freebie jobs get pushed to the back .... freebie im paying you 60 bucks. Dont bother it will never get done. read more