Had called last week to setup new patient appt and was supposed to get a call back to schedule the…read moreappointment but never did. Then I called to schedule my appointment they asked for information I had already given again, in addition once I had my appointment I waited for a while and then overheard the doctor telling people "what does she want me to do about what she has?" This was the first time coming here and given the way everything was handled I won't be back. Please have better communication and professionalism next time!

Stay clear of this money grubbing office. I made an…read moreappointment for my allergies. I made an appointment for my husband, for his yearly skin check. We sat in the car for a long while and they finally called us and put us in separate rooms. An hour later, we were each seen for about 2 minutes, by a fill-in PA. This person didn't even introduce himself, or come near us. We were told the physician had Covid and was out. I understand, but they should have called and let us make the decision whether to reschedule. This PA walked in and told my husband he had to come back for his skin check, there was not enough time this visit. The front office told my husband he had to "be seen" before his skin exam and it takes 11/2-2 hours for a skin exam. I told them it was a skin exam, when I made the appointment. We were both charged our $35 copay and will be billed by our insurance. What a scam.

Their office misrepresented the cost of services via telephone and in person. After services were…read moreprovided, they changed the amount due (although no additional or emergency service was added during treatment). They offered a "deal", but when I refused to pay the additonal amount, they increased it again to $270. Above the approximate $900 already paid at the time of service.

not sure if tests were correct or not, so no review re treatment. billing was a scam. get…read moreeverything in writing ahead of time!!

staff sucks, patient care sucks, they push junk injections and do not do really anything for you…read more the doors to the rooms don't close properly, the wait after appointment time is 30+ minutes, you see the doctor the first visit and NEVER AGAIN, and overall just find a better provider. anyone shilling B injections without you having a blood test prior is just a joke.

I never got to meet Eric Chiang himself, I only got to be seen by NP Nelly F and NP Krystal F. On…read moremy first visit (I was referred for fibromyalgia) Nelly came in the room and got a run down of my family history & also my personal medical history, instead of focusing on the initial complaint she started leaning towards arthritis. She did a quick physical and had me walk down a hallway, based on this and this alone she "field assessed" me and told me she believed I had something called Psoriatic Arthritis specifically in my hips. (My hips were never a part of my initial complaint, she claimed it was the cause because it hurt when she pressed on them, but my whole body hurts when you put pressure on it). This was without blood work or imaging being done at all. At the end of the visit she ordered blood work & had me schedule a hip injection for both sides of my hip. I went to my hip appointment expecting a hip injection (never was I told it would be a hip-bursa injection) & this being my first time having anything done I didn't know better. They did the left side under 5 minutes & I went home. At first everything was fine, I rested the 2-3 days like I was told & by day 3 & 4 I started getting horrible lower back pain that traveled up my spine & into my neck. I called the office to speak with NP Nelly or someone in her medical staff due to the pain starting after the injection that was the only new thing within the last two weeks. After a game of phone tag the person answering the phone finally told me at 3 in the afternoon Nelly had told him to tell me to go to the ER and request imaging being done. This was a Friday and the office was closed on the weekend, So Monday again I called and requested to speak to Nelly or someone on the medical staff. When I finally got a call back it was the person that calls to verify appointments, they told me they would let Nelly know what the ER said & get back to me. After not hearing a word from them for 3 days I called my PCP & scheduled an appointment with them to address the pain since Dr. Chiang's office didn't seem to care. Later that afternoon I get a call literally telling me to go to my PCP and have them order imaging. It took 3 days to get that message to me, and I had already done that on my own. After my PCP appointment I went to Chaings office to see if I could speak to him or someone in charge since I had not spoken to ANY medical staff even after requesting to have someone call me repeatedly and when I mentioned it to the person returning the calls with messages from Nelly, I was told "she's busy, she has a lot of patients" I told them that now she would have one less patient since shes too busy to care when someone is having issues from something they ordered and did. When I got there I was told Eric Chiang was unavailable. I was told to have a seat and someone would be with me shortly. A man approached me & told me to follow him. I explained what was going on & instead of being professionally and empathetic he was stand offish & defensive from the start, after going in circles and realizing he didn't care I ended the meeting. At that time I realized he never introduced himself. I asked for his name he replied "Ed" I asked if he had a last name he said "yup" when I asked if he would tell me it he said "nope". I told him I would be filing an official report and he told me "do what you have to" when I said I was now including him he said "good, have a great life". I had to call and request his last name. I tried to contact Nelly 2 times due to issues with my health no response from her at all even after specifically requesting medical staff, I contacted the office themselves and I even hand delivered a letter to the office for Dr. Eric Chiang & heard nothing. I am now proceeding with a formal complaint. I don't want anyone else to experience what I have, I am still having complications from the injection, & I received more calls to confirm appointments than I did about concerns regarding my health which is ridiculous. They also use a third party call center, not staff there.

Horrible business, Veronica is extremely unprofessional & rude. You can tell she doesn't enjoy what…read moreshe does because she projects that onto clients. Do not recommend them at all. You can never get ahold of anyone in the front office, no one returns calls and they are incredibly rude when they finally return calls after at least 2 weeks

Love the Dr. However the front desk workers are not very friendly more do they return calls. I had…read moreto reschedule an appointment and got a text saying someone will call to reschedule. Iy always seems when I go in I don't owe anything but them month later I get a bill from them.