I wanted to like HLR. I tried…read more Up to, and including, the photo shoot, Katelin was professional, prompt and pleasant. I had high hopes! Unfortunately, once that shoot was over things went completely down hill. I waited the suggested 3-4 week turn over time without hearing a peep. So, at 4.5 weeks I sent HLR a message on FB Messenger. Katelin got back to me right away and said that the photos would be ready to go on the following Monday and she would be in touch when they were done. That Monday came and went, and I didn't hear anything. So I messaged her again on FB Messenger. Nothing. So I saw a post on her FB page saying that they were experiencing trouble with Messenger and to email or call. I emailed her and again, she was very prompt in responding saying that she'd thought she'd messaged me to tell me that the photos were ready to go but must not have, and that the photos were ready to be either picked up or could be mailed to me. I emailed her back almost immediately and asked to have the photos mailed as I was now back at work and lived 45 minutes away from the studio and provided my mailing address. Fast forward to 12 days later when the USB had still not arrived, so I emailed back inquiring about it. I didn't hear back for 4 days so I called and left a message, and then she emailed me back within a matter of hours. She apologized saying that she'd had a family emergency and had been out of town, and that she would look into the USB not arriving. She also offered to give me a digital download that day so that I could at least see the photos (this is 8 weeks after they'd been taken). I emailed back offering my condolences and said yes please to the download. The next day, I still hadn't received the download link, so I sent her another email expressing my frustration and disappointment with how the entire process had been handled. I did note that I totally understand that life happens, we get busy, we have unexpected emergencies crop up, but that I felt I had to chase her for any answers regarding my son's photos, and that at 8 weeks I still hadn't even seen a sneak peek. I was frustrated also because I knew that there were people whose photos had been taken after my son's who had received their full sets of photos almost two weeks prior. Katelin got back to me the following day and apologized again, she sent me the digital download link and offered to resend the USB. She also offered two free sessions to make up for the lack of communication and me being unhappy with the service. I emailed back and said not to worry about resending the USB, as I'm sure the original would eventually arrive (a month later... it has not). I also inquired about when the 2 free sessions would be available and what she had in mind for them. That was November 16th. I have never heard back. All in all, sure the photos turned out well, but unless you'd like to chase them down for months at a time, I wouldn't recommend hiring HLR. Honestly, I feel like Katelin's a lovely person and she did produce nice photos with a bit of a tricky subject (my son was a year and didn't want to sit still; although the editing was a little weird on some, but I'm not a professional photographer so really I don't know what goes into editing). I think HLR has taken on far too many clients in a short amount of time and is overwhelmed, but that doesn't excuse a HUGE lack of communication. Best of luck Katelin.

We had to wait 5 (almost 6) weeks to receive our newborn pictures and I'm willing to bet it would…read morehave been longer had I not sent message after message asking about them. Every time I'd inquire I'd be given a date to expect the photos but they'd never show up. Although the props and studio are beautiful, every photo we have is the same as another photo you can find on the photographers Facebook page. The price is great, but you get what you pay for. Funny that the reviews have recently been deactivated from the Facebook page and that any "negative" comments/responses made by previous clients seem to get deleted (including my own). Since my session we have used other locally known photographers multiple times who have turned around beautiful and original work in less than 4 days who all agreed that 5 weeks for newborn pictures is outrageous. I was glad to know it wasn't just me. Let me also just point out that not only are negative comments deleted, but you are completely blocked from seeing the comments/being able to comment on HLR's Facebook page. The husband states on her Facebook page that he will not tolerate harassment, which I can understand. But there is a big difference between creating false impressions of your business by blocking and deleting honest reviews, and harassement. In my opinion, find a photographer who doesn't have to hide their reviews....there's a reason for it.

Amelia is an absolute wonder to work with on photo shoots and her photography is just marvelous to…read moreboot. Very easy to work with, immaculate when it comes to lighting and detail, and she gets *the* shot in one go. That kind of craftmanship and photography knowledge absolutely shines! Would definitely recommend her for personal shoots, family photography, weddings or just for fun!

Amelia is a fantastic and incredibly talented photographer. My husband and I couldn't be happier…read morewith our wedding photos. Amelia was there for preparation, the ceremony, and the reception and captured beautiful photos of everything. She was awesome about getting the big group shots done too. She traveled to Lockport, NY for us and was really flexible with pricing. You will not be disappointed if you book her for your event!!

Hayley Anne was such an amazing photographer to capture our engagement. She was super sweet to us…read moreand helped us feel at ease in front of the camera! Such a good experience :)

Hayley is amazing!! My fiancée booked Hayley to surprise me with an engagement photo shoot at…read moreRobert H. Treman State Park. He knew based on her reviews and their initial communications, that she would be incredible. And she was nothing short of incredible. I'm personally uncomfortable with staged photos, but she made me feel at ease. She's very personable and the process was extremely easy and laid back. And the photos.... They speak for themselves. We are so thrilled with how they came out. The sneak peek was out very quickly thereafter and we even received our pictures earlier than we anticipated. They are PERFECT. We absolutely love them and could not recommend Hayley more!!!

From the start they made me nervous ,they didn't seem organized,had no knowledge of how to add a…read moreschool to be able to add a senior pic. Now I have to submit my own senior pic ,while I've paid for them to do it. I submitted it 1 week before it was due ,yet they never did it,then I call ,have to talk with a foreign person who I do not understand ,nor who understood me. Fucked up my submission and it would have NEVER been sent if not for me. No local # to call and I stop there to discuss ,place is closed . Never will I recommend, and will talk shit to every client I see NOT to use them. They monopolize the industry so they don't care about the customer. Pieces of shit and they are so over priced it's the same photos for the senior pics that I paid $293 as you pay for $21.95 packets you get from school. A very important pic and event in my sons and our lives and they fuckin spoiled it with there greedy unprofessional ways.

From the owner: We specialize in photographing high school seniors.read more