I have been struggling with several issues each month and it all stems from non payment. I do my…read morepart, I make several phone calls, I do the paperwork I do the patient care I let these workers come visit my house every other month for a few minutes to check on my client. I answer text messages from the nurse who does her check in son my client and yet payments are late for reasons no one can actually find out or fix or it's blamed on the insurance and then the insurance blames this company not getting paperwork. It's really not my recommend to go with this company I feel like I am the go getter and do all the work and in hopes that I don't have to pay up front my clients care needs. If these clients were in actual foster care programs they would need to be paid as well not waiting months.

Healthy you care is definitely not what ppl are rated there service is garbage I'm a client and…read morethey don't pay on time there care of service is disfuntionable office is not helpful I would not recommend them to nobody for service

the employees dont stay or come at scheduled time. and they leave when they want too. i am…read morescheduled for two hours but she leaves after an hour and the works is messy dishes all soapy or have food stuck on them,

Tracy is one of the kindest and most caring people i have ever met. He went out of his way to see…read moreme despite an insurance mix up, and not only that, found an agency that could take me and my insurance when Independent at Home could not. After two surgeries and a month in the hospital, i was in no shape to do this for myself, but Tracy stepped in and made all the arrangements, and followed up to make sure i was okay. there should be more people in the universe as selfless and giving as Tracy, i 100% recommend his staff and company, thank you so much.

They were awful! Didn't show up on time, cancelled last min, couldn't cook or get the right…read moregroceries. Communication was awful especially with a huge language barrier . The care was more stressful than me just struggling to do it alone.

I had to cool off a few days before writing this review. I am highly disappointed, disgusted and…read morehurt. I paid for a ride and stretcher for my 84y.o father to be brought home on Thursday, 11/20/24, after 2 months in a rehab facility after a broken hip and surgery. He lives on the second level and needed assistance. He was due for an 11am pickup and they were late, which with Boston traffic I didn't think anything of it. Almost 2hrs later, I heard my doorbell and thought it was the Brockton Home Health Agency, but it was my 86 y.o mother who rang my door because they left my father sitting on a small table on our porch. It was cold and rainy and they just left him. I walked out to talk to the drivers who just looked at me, got in the car and took off, without saying a word. Basically speaking volumes...letting us know that that's not their problem. My father was left like a package on the porch table. I called the company, the # from the van as they took off. and told them what happened. I asked what did I pay for, because I was confused. How was this okay? I could've saved money and picked my dad up myself if that was how they were going to leave him. The company called the drivers to come back. They took forever and I wasn't going to leave him. Both of my parents looked on in disbelief and worry. So we slowly went up the stairs to the 2nd level as the physical therapist had taught us. I had to put him in a chair half way up. As slow as we went, with taking a break, they hadn't arrived, so we kept going. Once I got him safe to his bed, I went back down to meet the drivers. When they finally arrived, one of them said that the stretcher would not have fit (they didn't attempt anything.) I opened the door and should him the massive entry way, high ceilings and large space. His excuse was invalid. Even if it was, they didn't communicate, attempt or anything. They left 2 elderly people on the porch, who couldn't communicate properly, knowing they were limited in mobility and could not get upstairs on their own. They left without speaking to me. They left without caring. He could've fell and re-injured his hip. I hurt thinking how he must've felt being treated in such a way after 2 months of not being home. My father woke up the next day with so much pain from having to walk up all those steps due to their negligence. My back still hurts from having to help hold him up as he made his trek up. I will never use the Brockton Home Healthy Agency Again and will never refer them to anyone!! The drivers never apologized to my father.

Vinona Group Services USA has been absolutely 100% dedicated to the care of my father. Living on…read morethe west coast, I worry about his health & safety so I make a visit every few months to check in & make sure things are ok. Everytime I visit his nurse is there, tending to his needs, helping around the house & going beyond the call of duty to take wonderful care of him. He raves about their service & is so happy to still be able to live on his own without actually being alone all the time. This company has truly put my mind at ease & our other family as well because of their dedication to excellence & their affordability. A sincere THANK YOU to Andy Johnson at Vinona Group Services USA!

From the owner: Our Business specialties include Non-Medical & Medical Home Care Services. These include but not…read morelimited to the following alone, but please call for more details about our other specialties. RN: We have one of the best and most experienced Nurses on board CNA, CHHA,HHA,PCA,LPN,: We specailize in Homecare giving, providing the physically challenged, elders, and people who are homebound due to illnesses. We specialize in companionship services, respitecare services. We also provide services from personal one on one services Homecare services to Live-in and Live-out services. Are you too busy to give the care, is your lifestyle, your workload compounded with having to care for your Mom or Dad. Or are you simply too busy to run that errant for your Mom or Dad? If the answer to the above questions are yes, then you have come to the right place. We will run your errant, we would do your caregiving tasks while doing your own thing..leave the rest, we will take care of your burden

Provided by insurance my 11 month old child has formula delivered on the first tuesday of every…read moremonth. This morning (the first tuesday of June) I received a text on the normal day of delivery that I would receive the formula in 1-5 days from a third party delivery company. I called Collins Surgical the first time at 11am and requested more information as I do not have any more formula, they stated it'll be there at "some point" in the 5 days, I explained that was an unacceptable answer without any prior notice to give me a chance to prepare ahead of time. She transferred me to another person who did not answer and the call disconnected. I called back for a second time and was placed on. hold immediately then the phone was picked up and I was told by Mindi that no one was available to help me and they'd call back. I called back for the third time three hours later stating no one has called back which they transferred me to a male manager who stated there was nothing he could do about it mass health has a problem with them for not getting signatures so it's out of his hands he said he would transfer me to someone and hung up. I called back for a fourth time and spoke to another manager who stated I could drive there as long as I got there before they closed which was not possible. I explained the lack of communication is a problem and he stated they did not tell anyone because they did not want to alert their private drivers that they were laid off, I said this is ridiculous my child had to suffer so that they didn't find out they were going to be out of jobs and I asked what if it was oxygen I got delivered would they say you'll be able to breathe again in 1-5 days and he laughed and said well yup that's the answer. This company is unprofessional and has lack of HUMAN basic needs of their customers for their own financial gain.

Entire staff is not only professional but friendly and very helpful. Deal solely with them and…read morethey go above and beyond!!