These guys are fantastic! Nice, honest, fair. I come here for routine service and unexpected issues…read moreand always get great service at a more than fair price. As a young female it is hard to feel that you aren't getting ripped off by a mechanic but I have never felt this way here. If you need a trustworthy place for car service/inspection, this is place to go. *I haven't needed them for towing but can't imagine the experience would be any different.

I was involved in an accident and the state police called this company to tow my car, I would've…read morecalled AAA, but they didn't give me a choice. The police informed me that the tow truck would drop me off nearby or bring me to the shop. Since I was just south of exit 6 on route three I asked to be dropped off right off exit 6. The tow truck told me it would be $250 to be dropped off anywhere but the tow truck yard. I told him I just needed to be dropped off right off the exit and he pointed south on route three and said rudely, "I'm going THAT way". When I found out the shop was in , I was extremely confused. He obviously had to turn around and go north on route three past the exit I was asking to be dropped off on. I called the next morning, and asked what their policy was for being dropped off nearby. The man on the phone informed me that it was free to be dropped off right off an exit. I then told him what I was told the previous night and he told me that "I was hysterical and ran straight to the police officer." I then asked him how he knew who I was and informed him that was not what happened. Unfortunately, I had the unpleasant experience of having to go there to sign a written release so my insurance could pick up my vehicle. When I arrived, I said a friendly hello to the man at the counter to which he put up a finger and said "one moment" without looking up from his computer screen. I had to sign a waiver, releasing them of all liability if I fell on the ice rink that is their property. After, I was told I could get my personal belongings out of my vehicle, but I could not find it in the tow yard. I would avoid this company at all in the future. I do not know how much my insurance will have to pay or how much I am going to have to pitch in, but I am very unhappy with the customer service, lies, and general sketchiness of this company.

Henry's collision center just fixed my car and they did an amazing job. Not only is the work…read moreimpeccable the car came back cleaner than when it went in. I would 100% recommend this place to anyone who needs car work done. They keep you informed every step of the way.

The whole process was 5 star. Henry's has a professional staff that makes having to deal with an…read moreaccident a lot less stressful. They also work with the local enterprise rental car so you can pick up and drop off the rental car at the repair shop. The whole process is seamless.

Been going there a for a few years and we've been happy with the work. Good quality work. Friendly…read moreservice. Reasonable prices. They go the extra mile to help you out.

Jeff and his crew are the best. They are always looking out for their customers. He just saved me…read more$1500 after a dealership tried to claim the alternator and battery were gone and Jeff tested them and there was no issues.

Amazing service, best in town I promise you that. He's not trying to do anything else but help you…read moreget back on the road. I cant deal with the outlandish prices and time constraints most of these guys can/will put on to you.You're welcome ahead of time

Excellent service, quick turnaround and fair prices. I, ve had all my family's cars serviced here…read moreand never been disappointed.

Don't trust this auto shop. They don't know what they're doing. I brought my car in a very common…read moreHonda Accord for a valve cover leak repair. They said the VTEC solenoid needed to be replaced. I trusted them and let them replace it in addition to the valve cover gasket. After this my car did not run and would not idle and stalled out driving it out of the place when they said it was all set to be picked up. They spent the next two weeks trying to figure out what was wrong with it and did not correctly fix it. I ended up having to bring it to Honda directly. Honda was able to fix it in Concord in one day. All the additional diagnostic work with Brutus cost me over $800 and they still couldn't fix it, this $800 did not include the money I had to pay Honda to fix what Brutus had done. They then offered me a credit for that work. We brought my wife's Nissan versa in for something simple. We told them the AC wasn't working. It had already had a vacuum test done and been recharged with uv leak detector added and still didn't work previous to bringing to them. We also suspected it had an exhaust leak. They did another vacuum test refilled it again even though we had told them it had already been done and then they said it could not be verified whether the the AC system worked. They also said they could not fix the exhaust leak and we'd need to bring it to a different shop. They then said the charge would be $160 we picked up my wife's car and did not pay this. We had requested they call us before doing any work. They never called my wife. They sent me a text message even though it is not my car that the work was completed. They never got authorization to do the work after they inspected it. Do not trust these people do not work with them. They do not know what they're doing. Additional update. We brought my wife's car to exhaust shop to be repaired. They said the exhaust leak was not in the piping as Brutus had told us but was in the gasket and it was a simple gasket replacement and they were able to do it in under 2 hours. Once again Brutus was not able tocorrectly use the issue and it was a simple fix they could have done if they understood what they were doing.

I had my back brakes replaced at Brutus Auto in Marlborough, Mass and I'm very happy with their…read moreservice. I was actually quoted a higher price to have them replaced when I first stopped in to have them looked at, it ended up being cheaper. Cody was very pleasant. My daughter was the one that recommended me to this place as she had her vehicle, repaired there as well. Sorry I can't delete my review wrong place.

Driver was very quick given the no appointment pickup request. Super friendly which is something…read moremost shops are not. Reasonable value as well. They're my first call going forward.

Dude had my car for over a year since March 3rd of 2023 and is always giving a explanation and run…read morearound don't use these guys at all 100

Honest, straightforward, exceptional communications with customers. Cleaned up several "repairs "…read morefrom my previous mechanic, done right which means the world to a person that keeps their vehicles for over 100k. I drive 40 minutes from MA to this shop in Hudson because of the trust I have in their work and overall professionalism.

I've only been to Silver Arrow Auto Service (Rebel Rd. Hudson location) a couple of times and…read moreunless I have a bad experience with them in the future (which I doubt), I will continue bringing my vehicles to Silver Arrow. The staff is made up true professionals and customer care is a top priority for them. They followup with you after your serivce to be sure you are satisfied. I have dealt mostly with Rick and he has been awesome to work with.

Great experience! I called and spoke with Autumn who was friendly and informative. She helped me…read moremake an appointment for an oil change for my Discovery later in the week. I found the entire staff at the location to be friendly and welcoming. The free inspection (with a video texted to my phone) was informative and zero-pressure. The oil change took quite a bit longer than I expected and unfortunately there was a miscommunication between the quoted price and the actual charges. However, when I explained that to Brett, the very professional and kind gentleman who took care of me that day, he promptly went to his manager, Noah, and completely honored what I told them I was quoted; no debate, no accusations. I was extremely happy with them for that. Running a business honorably goes a long way with me and I hope the public knows the trustworthy way in which this location runs its business. Lastly, they did a superb job on the courtesy car wash. It was cleaner than any professional car wash I've ever had. If you have a Jaguar or Land Rover, I believe you can trust this business to treat you like they treated me. They earned me as a return customer.

This is not a positive review, let's start there. I own an LR4, 2016 with 118k miles, I purchased…read moremy car in August of 2020, I have been bringing my car to LR Bedford, NH since 2020, my very first oil change to current, always a GREAT experience until now. I dropped of my vehicle for a coolant service light and a drip. I dropped off my car on Friday, car was diagnosed with a manifold leak, replaced rear coolant manifold. I agreed to proceed with repairs. I dropped my LR4 off on a Friday, pick up the following Wedesday morning. Sunday, my daughter and I were driving to the mall, it was cold out so, I turned on the heat, within seconds my car started to jerk, And the engine overheating indicator came on I pull over and shut off my engine and there is white smoke coming up from the hood of the my vehicle, I get out of the car and there is orange coolant streaming from underneath the car. I call AAA, have the car towed back to LR, Bedford and don't hear back from anyone until I call them at 10am Monday morning. I was told my radiator cracked. The woman service desk clerk, said it would cost an additional 2700$ for the repair. I said excuse me, this is not on me ,you need to fix this. So, I made a phone call to another LR dealership, they said this could happen when an air pocket is introduced to the coolant system which could cause it to over pressurize and this is the result. Okay! So, I call two other mechanics same outcome. So, I find out this happens and I don't hear back from anyone from the service department, manager until 2pm the following day. So, blaming it on my current leak but, you fixed that and obviously this happened. Now, we have cone to an agreement that I would pay for the cracked radiator and they will cover the labor, at this point fine just fix the problem. I was told that I had two options, after market or Factory, the factory radiator is not available for three weeks and I'm still not guaranteed that radiator this was on a Friday. OKAY, obviously I want factory. So, I needed to approve the factory radiator, ok and before they order it they produce this BS, word document titled "Disclaimer for Automotive Work on Older Cars" why wouldn't they give me this reclaimer when I agreed to do the repairs prior? I had a real issue with this so, I contacted LR Head quarters, spoke to a woman for 1hr and 15 minutes. I was told each branch handles things different, that got me nowhere but she was able to leave a msg w the GM of LR Bedford. He contacted me, I explained the situation and I was told either you sign it or I will happily tow your car anywhere you want but, if you don't sign it we will not perform the work. My hands are tied, I sign and send. This was again on Friday, I was told a lot er would be available next Wednesday. I needed a loaner considering the part is not expected in for 3 weeks, I called another LR dealership, to see if this fact, it was a fact to LR factory's are available in the US, they are in the UK, I said are you sure and that's when she said she access to all warehouses. OK, they were telling the truth. I contacted the dealership on Tuesday, to inquire about the loaner for tomorrow, Wednesday. I called at 10:50 in the morning and was told she will give me a call back after finishing up with a customer, about a 1/2 hrs later I recieve a phone call back from service desk woman. Again, she apologized for her customer, I said no problem, I checking on the loaner, I kid you not, she says Oh! about that, we were able to get a radiator soon than expected they installed it and your engine was leaking while they were running it and you need a new engine. WHAT! How the FK did you get a factory radiator on a Friday and installed by Monday. But, when was so.eone going to tell me this happened, it's Tuesday Morning, are you kidding me??? I did not hear from any one in the service department about me now needing an engine. Crickets from Tuesday morning at 10:50 am until 12:50 the next day. I was so shocked, I went numb truly, like what FK, how did you get a radiator in a day when I looking at three weeks and still not guaranteed the factory radiator. I recieved a call back from the service manager at 12:50pm, he said this is ( I should blast his name but, I won't) you requested a call back, again I'm baffled, I'm sorry I requested a call back, when is someone going to tell me what happen to my car and when. He didn't know, he was on vacation, don't you think someone e should have notified me ASAP when you literally just told me I needed a new engine. He didn't have any answers because he was on vacation, seriously. He then tells me he is going to have a meeting with the GM and parts manager, no phone call all day, I ended up sending an email to both the service manager and the GM. No return phone call only email, telling me the radiator was expedited from an unadvertised inventory for emergency situations. To be continued... adding 1 star, because I have too.​