I tried to order off their Canadian website for over a week. When I called in, they gave an excuse that they were re-doing the pricing but I could order off of the US site. They prepared an invoice in CAD but charged my credit card the same amount in USD. They appear to be confused at best. Customer support appears to be outsourced to offshore personnel or they have hired people that can't understand basic math. read more

After a 3 month wait and at the cost of nearly $700, we received the new towel racks for our guest bathroom remodel. Upon opening the shipping box, we were immediately disappointed. One rack had a crease across the front edge of the towel rack. Another had a very poor finish. The electroplating had clearly not not gone through a QA check. Allied Brass/Avondale needs to strengthen its relationships with its customers. Enduring excessive wait times only to receive questionable products is not an ideal business model. read more

I ordered floor standing mirror on May 4th. My credit card was charged immediately for roughly $450. I reached out to ask about the order. I was told same thing another customer said - that it was made to order item, and that it was scheduled to ship on June 15th. I reached back out via email to see if my item was indeed shipping. I was then told via email that the item received did not meet their expectations and the new expected ship date was June 30th. On July I reached out via e-mail. This time no response. I called direct number and left message. No response. I called again the next day - this time the main number. The phone was answered and the woman put me on hold after I gave her my order number. I was disconnected after a few minutes. I called back and let it ring for 5 minutes and then was disconnected again. I have set up a dispute with my credit card. DO NOT ORDER FROM THIS COMPANY. read more

I wish I had read these reviews before ordering. DO NOT ORDER FROM ALLIED BRASS. I ordered towel bars and a hook for $334 in Dec 2025 and said it would ship in 6 weeks. When I checked in January they said it wouldn't arrive until end of March 2026. I asked for a refund and it never came through. After multiple calls to customer service and promises that the refund was coming I had to call my bank to dispute the charge and get a refund. read more

When item ordered, confirmation email indicated item was ready to be shipped. Then days later another email indicated there was a 6 week expected delivery on item ordered. Excuse was item was being built to order. When I finally cancelled order, I was promised full refund in 2-10 business days. Promises, promises. No refund ever received. Finally disputed charge with credit card company. read more

horrible experience is continuing, 11/12/2025 ordered 2 shower shelves. 2/27/26 first one shipped after 3 phone / emails, Polished nickel ordered, brushed nickel or ss look arrived. Now impossible to reach anyone!!!! read more

Ordered a cup holder for six coffee cups. Order took over 4 months to receive. When we received it was a 4 cup holder. Finish was horrible. it had a weird bend. I returned it and still have not gotten my refund. read more

Allied Brass - Home Decor Near Me - Louisa, Virginia

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I'd rate them a 0 if I could. Have tried twice to order an item - they take your money & never ship.

The worst company I have dealt with. They split the order without explanation, provided no updates. When we did finally receive a few of the bathroom accessories. The quality was absolute garbage. Customer service is basically nonexistent, they are unresponsive or passive. To make things worse, they changed the delivery date three times without informing us, pushing it out to dates months later (up to three months ahead). No apology, no explanation, no accountability. I had to cancel the second half of the order and had wait months for a response and refund. They are not worth the time or the price. read more

Me too Sharron A. W haven't received a product either and no phone call back or way to get in touch. I think this is a scam company. Going to the bank tomorrow to get our $100.00 returned to us based on fraud. read more

This company takes your money and does not give you a product. After 4 months of waiting for a product that was consistently delayed with almost no communication, i asked for a refund. When asked what the reason for the delay was they said it was the plater in NY who could not get the finish correct. Apparently in two months (or longer, but I started calling after 2 months of delays when email communication stopped) the player could not get the finish correct. if a company cannot deliver a product in 4 months, but takes your money and promises to deliver within a set period, and then fails to communicate and deliver a product, then they need to think twice about being in business. I'm giving them 1 star bc they said they would refund my money. We shall see. read more

DO NOT ORDER FROM THESE PEOPLE!!! I have been trying to get my order for the last couple of months. It never showed up. I have no commitment for a delivery date. I asked to talk to a manager and was transferred to a voicemail. Nobody will call me back and I've requested a refund so I feel like I could be waiting forever for a refund as well. I may end up having to call my bank to report them in order to get my money refunded. read more

DO NOT WASTE YOUR MONEY with Allied Brass. We spent nearly $350 dollars on 2 items. Order placed March 6. Received emails confirming order and shipping date in 3 weeks. Allied Brass never responded to confirm items shipped. When we contacted them we were told there was a quality control problem and new ship date in another 3 weeks. No effort made on their end to contact us regarding delay or to quickly resolve the issue. Their production and customer service is terrible. read more

I am not sure Allied Brass is in business. On Dec 6 I placed an order with them through Paypal. I thought this would be safe. Upon discovering that I would not receive my product until January, I attempted to cancel part of the order #17491-US. Paypal sent me a notice of partial refund at the time, but now when paypal wants their money returned Allied Brass has cancelled the refund. I didn't know at the time the refund was placed in pending status. The refund is over $200.00, not small change. Dpn't waste your money!!! read more

Wish I would have read all these awful reviews before I ordered! SERVICE: TERRIBLE. Placed two big orders for items with antique copper finish -- looks beautiful and, well, COPPER-COLORED on the website. Got an email saying they would send me a paint chip because it looks different than the website. Delay. Got the chip. The chip is basically BLACK. I emailed them to say I didn't order black, I ordered copper. They said the chip is antique copper, it's just mostly black. I railed about false advertising and asked them to make me a batch that is actually copper. No response. Delay. They did not refund me. They kept my money for nearly two months. I asked for a refund for both orders. Delay. They refund one of the two orders. Delay. I call. Voicemail. Delay. FINALLY, I get on the phone with them today and they tell me my other order is still open. DO NOT ORDER FROM THIS COMPANY THAT DOES FALSE ADVERTISING AND THEN KEEPS YOUR MONEY FOR MONTHS WHEN YOU ASK FOR A REFUND. read more

Similar experience to other reviews on here . How this company stays in business I have no idea. after months of delays they sent the wrong product. Had to call multiple times And deal with people on the phone that seemed like they were impaired . I tested my item and it fact it's not solid brass it is brass coated copper . They say brass material on their website but it's just a coating . They also say made in AMERICA which I also think is a lie. I had to pay the return shipping which was a 150 dollars on 650 dollar order. avoid this company read more

I had the worst experience ever for my on line ordering. I ordered the brushed bronze ,they sent me brass color ,after calling and few emails exchanging,they didn't send me the return label and had to pay $10 from my pocket to shipp it back , read more

I ordered two 18" brass refrigerator pulls thorough Home Depot in August. When I was suppose to take delivery, Allied Brass sent an email and cancelled the order. On Sept 14 I ordered through Home Depot a different set of brass pulls sku#1002551806. When I went to pick up the order (Oct 3-8) from the store on Oct 8th I was informed that this ordered was also cancelled by Allied Brass. Today I went on Amazon as it is Prime day and the exact same pulls are available for purchase. What is going on with Allied Brass. In the meantime I have installers that are charging me and waiting to finish a refrigerator replacement job with matching door panels to my cabinets. Needless to say I am very unhappy and there is no one at Allied Brass that is addressing this problem. Who orders two pulls in August and in October still has not received them and the order was cancelled twice just before delivery dates. This is a horrible company to do business with and very sad state of affairs for our countries manufacturing. read more

Really horrible experience with this company. Placed an order in February--the last piece of a client's bathroom reno. The delivery date was reasonable---but it was never met. Allied never kept me updated---I had to repeatedly reach out. The delivery date was pushed and pushed and pushed. Finally an 'inconvenience discount" was offered---of 15 dollars. The item was over $100.00. After nearly 4 months of waiting, I reached out and was finally told that the item was never going to arrive because it was NEVER in stock. To fulfill an order and string a customer along knowing an item is not available is the lowest of the low. They cancelled the order and refunded me---minus the inconvenience fee. REALLY????? So after a four month wait and a cancelled order the inconvenience suddenly disappeared????? To make matters worse, the rep was entirely unprofessional and had zero interest in customer service. They must not realize how small the design community is and how these tales travel. In this industry, the worst thing a vendor can do is not deliver as promised, and string a client along. read more