I actually have to go here because of insurance. The doctors and nurse practitioners are talented…read more,they listen , and understand .I however have never seen a more incompetent office . The girls out front are nice. They all have good personalities, if only that's all it took to get my tests approved. I have had request after request from the hospital to have the doc do my referral and prior authorization. I finally had to call the insurance company ( so simple right to just call someone and ask what happened) and they told me that the office was sending all the wrong information The insurance company said that they told the office 2 times that they have no information and it looked like the first page of doctors notes but nothing on my leg or back. Thanks guys I am going to lose my job because you can't send a fax with the right info . Why didn't someone see that after multiple request for the same info? It's things like this current problem that drive me nuts about this place. I just don't understand how they can have a so many people there and no one gets it right.so frustrating.

Had a chold with an ear ache and couldn't get into his regular doctor. Dr. Gong fixed him right up…read moreand there was little wait time. My hat's off to Dr Gong!

Saw Dr Gong for crazy, erratic blood pressure. I thought I was having a cardiac event. Was seen…read morein the ER at Atlanitc General and all they did was give me a couple bp pills and sent me on the way. Dr. Gong actually did an ekg and assured me that I was not having a cardiac event or a stroke and it was my anxiety causing my bp issues. He asked good questions and was straight forward; was insightful and thorough and a true professional. Basically my issues are in my head and I believe him. Much better today. Thank you Dr Gong. One payable customer .... Florence W

The facility is large and beautiful in Ocean Pines. However if you are looking for a family doctor…read morethat you can go to when you are sick or injured this is not the place for you. All appointments are not made less than a week. They will tell you if you need to be before than to go to the ER. Even to get a doctors note they will tell you, you need to be seen but they can't for a week. In the end it's a horrible family doctors office. Other than having a nice large facility.

Dr.Castaneda has been our doctor for almost 20 years. I happened upon these reviews and wondered…read moreif we are talking about the same man. He has excelled in every manner in our health journeys. He has picked up things that other docs have not. We have had serious illnesses and surgeries and Dr. Castaneda has always followed our care very closely. He follows up with our specialist to ensure consistency of care. He has always been professional and his nursing staff have always been responsive to our needs.

This is a doctor that unfortunately cares a lot about his billing and little about your health…read more I have a fairly serious medical condition and came to Dr Castaneda for treatment. I had just gotten back on health insurance after a year or two without, so wanted to do a full check-up and get up to date with all my health issues. After trouble getting in the door for an in-take, I was told any exams would be six months or more down the road. But in fact, I never heard from the doctor's office again for anything related to my health or appointments. I did however hear from his staff many months after my intake, indicating that my insurance did not cover all their expenses (for an intake mind you - where they weigh you, take your temperature and ask about your medical history) and that I needed to pay more, immediately. I did not understand how this could be, particularly months down the road, but was told in a threatening tone that if I did not pay right away, they would drop me as a patient. Normally, I would wait for my next paycheck to make sure I had the balance, but with the threat in mind, I tried to make my current paycheck stretch and unfortunately fell a little a short. When that check did not clear, I subsequently received numerous aggressive phone calls, demanding immediate payment by money order and at one time outright accusing me of having a false mailing address (which is not the case). My journey with this doctor came to an end when I went to pick up my monthly prescriptions at CVS and was told that the doctor had just called and cancelled all refills and that I was to no longer be his patient. This is how I was informed - by a pharmacist while simultaneously being put into a position under which I would no longer have access to much needed medication. I have moved around a lot and from big city to small town, have always had doctors who helped me with transitions - often writing prescriptions after I've moved on and would no longer be patronizing their practices. I've even had doctors provide prescription advances, sample medication, and referrals to doctors in my new area in order to make sure I stayed consistent with my health requirements. Those doctors cared whether I lived or died, and about my overall well being. Dr. Casteneda, on the other hand, seems to care only about his billing regime.

After a failed attempt with another orthopedic physical therapy provider I switched to POA in Ocean…read morePines and can't be happier with the results. The front desk is professional and efficient. The physical therapist is very professional and her careful program of therapy for me has greatly improved my situation in a little over 4 weeks of PT. The treatment room is spacious, clean and can handle multiple patients at one time without one feeling crowded during treatment.

Care was not great. Felt very impersonal and my pain was never resolved. Even when I told them this…read moreisn't working they continued with the same measures. It was a complete waste of money.