After having insurance with the same agent for 12 years I got a new car and tried to add it to my…read moreinsurance. After 8 days of frustration and still no quote I went elsewhere. The Reidenbach office was rude, incompetent and actually hung up on me as I was trying to figure out if I was driving all week without insurance. I've been giving them money since the last century and they were snotty and hung up as i was trying to figure out from the garbage they were telling me if I was covered. It's un imaginable that in this computer age that Barbara would tell me she can't get me a quote while we're on the phone. That would have been tolerable if she actually got back to me with a quote. Barbara is incompetent and Dave is a jerk. There are many other agents you can use for Farmers and I would never use this agency again. I had to go to the regional supervisor to get any answers. I still never got a quote. I thank god I never had to file a claim through these idiots.

I actually filed a claim with Farmers and even though the claim was closed without any payment,…read moreReidenbach and Farmers cancelled me! My dad went through them for decades and to think that they received all this free money...it makes me sick. Stay away from Farmers and the Reidenbachs. I went to State Farm and they are very happy to have my business!

I've been a State Farm customer for vehicle and home insurance for many years. The customer service…read moreis always professional and friendly. My needs and concerns are always met. The quotes and fees are reasonable and fair. The representatives always return my call when I leave a message and the follow up is always timely. I appreciate the staff and will be a loyal customer for many years to come. E.V. - Antioch.

Jose and his whole team are amazing. I have been with them for over 24 years now and I can not say…read moreenough good things about them. From policy's to claims they have always exceeded my expectations

I stopped to get some important insurance papers, and got first class service. Very knowledgeable…read moreand helpful in the time of need.

This is NOT about their customer service (which I think is a little rigid). And, this might me…read moreminor but I don't care... State Farm gotta do better on these car insurance cards. Why are they still paper? Not even hard stock paper, flimsy paper. We can't even get a clean rip. If water touches these cards, it's done for. For the extremely high cost of insurance, and the investment y'all put into yalls commercials with Jake, you gotta do better. Paper cards is not the way.

As a real estate investment company, we've worked with Michael for several years and he has been an…read moreoutstanding insurance partner for our team. He consistently helps us secure the right coverage for our investment and rehab properties, and he always moves quickly when we need policies in place. Michael is extremely responsive, knowledgeable, and easy to work with. He takes the time to explain options, finds competitive pricing, and makes sure our properties are properly protected throughout the renovation process. In this business, having reliable professionals you can trust is incredibly important, and Michael has been exactly that for us. I would highly recommend him to anyone looking for a dependable insurance rep!!

My team and I worked with Michael on a flip last year. He was able to structure a policy that…read moreperfectly fit my needs and the pricing was very competitive. All that is great. Here's why I'm leaving a review. I completely forgot to cancel my policy after reselling the home. I reached out to Michael almost a year after my flip and realizing what I had done. Michael was kind enough and compassionate enough to see I had made a mistake. He pulled some strings and ended up refunding me back for those months of coverage that I didn't end up requiring. I've been in the industry for 15 years, and I could count on one hand the number of people with that type of business ethic! I will refer anybody I can to Michael for this, and look forward to working with him on many future flips. Thanks again Michael!

Susan has worked for me and my wife as an insurance broker for years. She is a consummate…read moreprofessional and works in the best interest of her clients. She has a great support staff that always follow up in a professional and friendly manner! I have no vested interest in recommending Susan.

The Lazar Agency has always given me great service. If I could give them 10/10 I would. You can…read moretrust them to help you manage your everyday risk easier and they almost always pick up by the 3rd ring and if I leave a voicemail they get back to me the same day. Service like this is becoming rare!

I had an probable issue with my insurance and requested a manager to call me back. A manager didn't…read morecall me back, as I requested. I got a call back from Adam Lazar directly. He was courtious, listened and explained exactly what was going on with my insurance - the outcome - no error just needed further understanding of the policy. I feel the company really cares about a customers needs when the owner, Mr Lazar took his time to discuss and help me understand my policy. Very happy with the service and glad to be a customer of this branch and Allstate.

Chris Pimentel has been my insurance agent for years now. He is very knowledgeable about your…read moreinsurance needs . He is also an all around good guy too!

Our family has been with Chris Pimental and his team (Irma is great!) since the very beginning and…read morethey are always a pleasure to work with. I feel like they are part of our family and they give the high touch attention that is rare from an insurance agent. We have our auto and home insurance with Chris and State Farm and hope to work with him as long as he's around!

Janet has been around in the business for a long time. She's very knowledgeable at what she does…read more She answers a lot of my questions (I'm always asking her questions related to insurance and taxes) and is devoted to her clientele. She is someone you can trust and I highly recommend Janet as your insurance agent. The office space is warm and inviting and it's conveniently located on Pinole Valley Rd a minute off of the freeway.

We recently switched agents, and Janet Ortiz has been a revelation. Unlike our previous agents, she…read moreis not only knowledgeable but also responsive and attentive. My emails are always answered quickly and helpfully. She really knows her stuff, and saved us over a thousand dollars from our previous agent. I cannot recommend her highly enough.