Recently switched from another agency with horrible customer service. In my opinion this place is much much worse. Once I got signed up by the salesperson, the first time I had questions the response time in my opinion was awful and when finally she did get back to me I was told that I have to deal with her assistant. This made me very angry so I put a call in to Mr. Wiggins, the person that answered the phone told me that Mr. Wiggins doesn't take phone calls and they would get him a message. At this point, still no return phone call. I have dealt with presidents and CEO's of large corporations and they take phone calls, guess I dont understand. Mark read more

Such terrible customer service. I had issues with them for my payments and decided to cancel and switch to another company. Terrible service then. However, since cancelling, the agent, Beth Lambrecht, is refusing to remove my phone number from her list where she will call me randomly and when I answer, she hangs up. I am assuming it's to check that it's still a valid number? Regardless, this morning was the 5th time I left her a message telling her to remove me. She refuses to answer the phone now and when she did before, she was extremely rude. There is no way I would ever have trust that she could efficiently and professionally file a claim. At this point, I call this harassment and negligence. Stay away from this firm! read more

I was a customer for over 7 years. In that time, I attempted to make one claim on my homeowners insurance. Allstate did everything in their power not to pay the claim. Simple busted pipe in a kitchen. No one at their agency would help me at all. Their own adjuster even told me they go out of their way to avoid paying claims. Took my business elsewhere. read more

Firstly, I have been with Allstate for 9 years. This past Friday, we added our 16 year old daughter to our policy and our rates more than doubled. I asked if we could get a discount since my daughter had successfully completed an instructor led driving class. They told me no, since most schools are now requiring this. (As a side note - Allstate does not tie drivers to a particular vehicle as most other insurance companies do.) When I called to cancel my policy a few days later, they asked why I was leaving. I told them it was due to their rates. The person I spoke with had the audacity to tell me he hoped that all insurance companies started rating new drivers like Allstate did! I emphatically told him "I hope they don't!!!" I would not recommend Allstate to anyone with young drivers in their home and would highly recommend getting quotes from other companies. read more

Jacie, the receptionist, is extremely unprofessional! She hung up on me before I even finished asking my question and after calling again saying, "I believe we were disconnected," she proceeded to do so again. The third time she put me on hold for 30 seconds and disconnected the call. Lazy crap. read more

Switched my auto policy to All State with them, and its been a disaster since we got switched over. They pulled a rate significantly lower than what I ended up with, because of a mistake on their side. I was only able to realize they had made a mistake after I got my documents in the mail. However, when I cross-checked with the application, it was different from what I received. Upon contacting them to correct the issue, I wasn't informed of the rate increase, but I saw a significant increase in my premium, only through the documents in the mail. And later a document from Allstate dropping us completely. There was no help from this agency to help or even inform me of the changes. This is a bait and switch agency, avoid them if you can. read more

This is by far the worst Insurance Agency I have ever dealt with. And I have seen many in my days. Know one there seems to know what is going on, was not truthful about any of the policies from the start. And Wiggins himself will not even talk with you, I would not recommend. read more