Diana is a great agent she goes up and beyond to take care of her clients highly recommend itread more

Diana and Cole always do a great job with servicing all my insurance needs. They go above and…read morebeyond. I highly recommend you give them a chance to look at your policies.

Great service from anywhere. Prompt response time, affordable rates! Give them a call and request…read morea quote.

From the owner: Trustworthy, Caring Insurance Solutions. As a independent insurance agency, we are dedicated to…read moreproviding solutions that meet your needs and we take the time to understand your specific situation and offer insurance options. You can rely on us for exceptional service and support every step of the way. We are licensed in AL, TX, and TN.

I've been a loyal State Farm customer for 34 years, and I can honestly say this is the worst…read moreexperience I've ever had with an agent or agency. This office is extremely unresponsive--calls frequently go unanswered, and voicemails are often ignored for days, if they're returned at all. I had a billing issue where payments were being misdirected to my previous agent, and despite multiple phone conversations, the problem was never resolved. When I finally decided to cancel my policies, the agent, Wendy, sarcastically thanked me for "wasting her time" trying to sort out the billing issue, then abruptly ended the call and refused further communication. I later visited the office in person with documentation to prove the billing error. Her staff struggled to review six months of payment history and ultimately dismissed me, saying I'd have to speak directly with Wendy--who wasn't even in the office during normal business hours. After waiting 10-15 minutes, she returned only to tell me she wouldn't discuss the issue further and threatened to call the police if I didn't leave. I was calm and simply asking for clarification about my payments. The accusation and threat were completely uncalled for. This agency has demonstrated a lack of professionalism, poor customer service, and in my experience, potentially unethical behavior. They accepted my payments and then claimed I hadn't paid. I strongly recommend avoiding this agency.

Wendy and her team have taken care of our home and auto insurance for several years now. They are…read morevery knowledgeable, and have gone out of their way to make sure we have the very best experience. My car was damaged in an accident last year through no fault of my own, and I was unsure how to proceed to have it repaired. Wendy's office took great care of me throughout the whole ordeal. You can't ask for a better agent than Wendy Burpee, and her staff is top notch. naHpiz-0nyvme-kedtof

Recently switched from another agency with horrible customer service. In my opinion this place is…read moremuch much worse. Once I got signed up by the salesperson, the first time I had questions the response time in my opinion was awful and when finally she did get back to me I was told that I have to deal with her assistant. This made me very angry so I put a call in to Mr. Wiggins, the person that answered the phone told me that Mr. Wiggins doesn't take phone calls and they would get him a message. At this point, still no return phone call. I have dealt with presidents and CEO's of large corporations and they take phone calls, guess I dont understand. Mark

Such terrible customer service. I had issues with them for my payments and decided to cancel and…read moreswitch to another company. Terrible service then. However, since cancelling, the agent, Beth Lambrecht, is refusing to remove my phone number from her list where she will call me randomly and when I answer, she hangs up. I am assuming it's to check that it's still a valid number? Regardless, this morning was the 5th time I left her a message telling her to remove me. She refuses to answer the phone now and when she did before, she was extremely rude. There is no way I would ever have trust that she could efficiently and professionally file a claim. At this point, I call this harassment and negligence. Stay away from this firm!

20210107 update: Grimwood just saved us 600$ on our homeowners insurance and it is with an…read moreexcellent company Safeco! Thanks Grimwood. Do not forget to shop your rates y'all - especially homeowners those rates will creep up on you!

From the owner: Allow Grimwood Insurance Agency, Inc. to be your preferred provider of home, auto, life, and…read morecommercial insurance.

The best thing I have done was switch to Allstate with Becky Gordon. She gives personalized service…read morewith you and your family as her primary concern. Always there when you need her.

I'm long time customer of Becky Gordon and recently had one more chance to realize how fortunate…read moreI'm to have her as my insurance agent. Long story short - I had car accident with multiple cars involved. Allstate internal bureaucratic machine failed this time and somebody else car information ended up in my Allstate records. It took tremendous efforts to clarify this clerical error. Basically once something is in computer database it's next to impossible to fix that error. It took Becky Gordon dedication to her customers and deep knowledge of Allstate internal processes to resolve this issue. Highly recommend !!!

I have been with Peck-Glasgow for over ten years both for business and personal insurance needs,…read moreand have only had amazing service from every agent I've worked with. I highly recommend Joanna Lindberg for personal insurance (home, auto, life, etc.), as she answers all of my (many) questions and is so patient and informative. She literally cut my insurance costs in half this year, and works tirelessly for ME and not just the insurance companies P-G represents. They represent a number of insurance companies, so they are able to find the policies that meet your needs. I can't recommend them enough!

From the owner: Established in 1922, Peck Glasgow Agency Inc. is an insurance company, specializing in personal,…read morecommercial and life insurance solutions. Based in Hartselle, Ala., the agency represents several companies, including Auto-Owners, Cincinnati Insurance, Consumers Insurance, Progressive and State Auto. Its business insurance covers commercial vehicle, group benefits, general liability, excess liability, commercial property and workers compensation. Peck Glasgow Agency Inc. offers personal insurance products and services in the categories of home/condo, flood, watercraft, recreational, life and umbrella.