Wonderful people! Lesa helped me insure our home, cars, boat & engine. She made it incredibly easy…read more Go competitive prices. What more could you want? We are very impressed.

Lesa Malone and the team at State Farm have been absolutely great to deal with. I use them to…read moreinsure my home in Lebanon and they have been nothing but fantastic. I highly recommend this office for any of your insurance needs.

Barry was able to get me insurance on a rental property when nobody else could. I talked to my own…read morehomeowners insurance provider, multiple carriers including State Farm, AAA, and Nationwide and a number of independent Insurance agents. Barry was the only one who came through. In addition to being able to furnish a policy that met my needs, he was always prompt returning my calls and emails. I am appreciative of the service he provided, and recommend him without reservation.

From the owner: Carl R. Wells & Associatesread more

As long as you are only expecting to pay policy premiums to a silent agent, everything goes great…read more If you come to a point where you need her to engage, expect slow or no communication, days long gaps in response to text messages, and no customer service. Recently, Farmers issued multiple checks for repairs in an uninsured motorist claim. They unexpectedly pulled one on the checks back from my account, without notice. Previous to this, I had gone to special lengths to call and request that everything be issued in one check. I was told Elizabeth was unable to take my call at that time- deferring me to other team members in the office. I was told she cannot speak with every customer and I would need to work with whoever called me back. When that call came, I spoke to her husband, Brad, who explained it is no longer possible to get a single check due to Farmer's policies. I accepted this response and did not press more. Fast-forward to October 4th, I discovered the discrepancy in my bank account from the retracted check and immediately text the office. I received no response. Update: After writing this review and sending an additional follow up request to the office, I did receive an update. Unfortunately I was initially given an incorrect answer on the issue and had to press to get more information. The representative was kind but also let me know I should be calling Farmers directly as this was not her job to sort out. I am still unsure why I have an agent in this setup.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Gallatin, TN area since 2011, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Can't say enough about Marilee's professional helpfulness when I needed help with respect to a…read moreclaim. Both she and her staff went out of their way to help.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: TN-2274593, KY-DOI1173534

My Allstate policy was transferred to this White House, TN office without my knowledge. Reaching…read moresomeone required multiple calls and emails. When I finally spoke with Carissa Keller, responses were delayed with little to no follow-up. There was a clear lack of knowledge, direction, and professionalism regarding policy handling. I received no clear guidance. Do yourself a favor and choose a different Allstate representative.

Zach was very informative and really broke everything down for me. I realized that what was cheap…read moreis not always the best. I ended up paying a little bit more for the best protection I could get. now I feel safe and at ease with my car insurance change. I won't be looking back.

Kim the best of the best! She's always a phone call away from helping me with all my insurance…read moreneeds- from car insurance to life insurance. She's made all my changing needs of insurance easy to understand and seamless. I highly recommend Choice One for any and all of your insurance.

Our agent, Cody Gann, has been very accommodating with several different requests. Your company has…read moreprovided auto and business insurance at a very reasonable cost. The one time we needed to file a claim we experienced an issue with the insurance company of the vehicle that had run into my wife and totaled her car. We notified Cody Gann and Choice One took over the proceedings and were exceptional in handling the situation. Thank you, Cody Gann and Choice One.

Working with Jeannie was a refreshing experience! She is personable, professional and incredibly…read moreknowledgeable. The process of obtaining insurance from her was seamless. I highly recommend her as well as her staff for all of your insurance needs. If I could, I would give six stars!

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: TN-726464, KY-DOI1084861

Julie and her team are true professionals, which is obvious from the recognition they have received…read moreas being the best local insurance agency. As a fellow insurance agency owner who can only service clients in Washington State, I have no reservations referring TN business to Merit Insurance when I need to.

This is our second year with Merit Insurance Agency. We are very pleased with the customer…read moreservice we have received. We have had no need for a claim; but they go up and beyond in addressing questions on policy issues. Very friendly staff who will be there to support their customer base. Thank you to all who runs this agency in a professional and team atmosphere!

If you are looking for an insurance company, this is the one you want. Shelia the office manager…read moreis phenomenal at taking care of her customers. She goes over and beyond to make sure her client's needs are met. She is like a family friend rather than an agent. When you walk in the door she makes you feel welcome and valued as a policyholder. She listens to your needs and she will go to bat for you if you have problems getting your needs met. In addition, the owner of this agency is just as committed to customer satisfaction. I will give you a personal example. There were very strong winds that came through our town and damaged my roof, not substantially, but enough to need repairs. I called Nationwide and talked with an adjuster. He was slow to respond and was uncooperative, to some extent. I called my agent and Shelia was very understanding and assured me that this was not normal for Nationwide and that she would find out where the problem was. Within an hour, the adjuster called me and started the ball rolling again. Unfortunately, it was the same adjuster and he became uncooperative once more. I again called my agent, and this time she contacted the owner. He also assured me that this adjuster is an outlier and he would take care of the problem. Within hours the problem was solved. The adjuster called, apologized, and took care of the damages to my roof. While my experience with the damage to my roof was disappointing and somewhat stressful because of the adjuster, I would never leave this company because my agent and the owner took care of everything for me. I was not alone in dealing with the adjuster. I had someone on my side helping me through the process. I felt safe and that everything was going to be alright because of this local company - and I will not go anywhere else. When damage occurs to your property, it can make anyone anxious and frustrated. It is wonderful to know that there are people out there who can help mitigate the stress of the situation for you - and make everything better than new, again.

I have been with Mike's agency for many years. They cover my home, car and life. NEVER! High…read morepressure. Just friendly, honest and caring people. They really are "Just like good neighbors!"

How many people would write something nice about an insurance company?... and I'm about to do just…read morethat! I'm not blowing smoke about any of this, and I have better things to do, but I actually (want) to say this. I went with State Farm initially because their premium rates were better. Recently, my pickup truck was stolen - first time I've ever had a vehicle stolen from me. I did a Police report and contacted my insurance company right away, and did everything I know to do, but it was never found. (it could now be in another country for all I know). That's hard enough to deal with on its own, but I must say; from getting me a rental car, to declaring my truck a "total loss," determining the proper value & getting me paid the necessary funds to replace it, State Farm was absolutely amazing in all aspects, all the way around. I almost feel like I dealt with "friends" throughout this whole process. And at the end of it all, as my perceived reputation of most insurance companies go, I was expecting to be totally "low-balled" on the value of my stolen truck, but they pleasantly surprised me with an offer that was more than fair, and I did my homework! I actually felt good about it and appreciated the respectful and fair offer, which I accepted. And believe me, I'm not being paid to say any of this! The wonderful people at the 'Mike Gaines' branch (Nashville area) were above and beyond who they should be. I'm busy and I generally don't have the time to write a text like this, but I mean these things from the bottom of my heart, and I thank God for these people. I highly recommend them, as well as State Farm in general as a good insurance company. Thank you David S, Brittany, Frankee and everyone else there! You made going through this much easier. I appreciate you. ...Michael