This used to be such a good company. When you'd call, they used to just up pick the phone right…read moreaway. Not anymore. Now when you call, an automated system requires you to 1) enter your PIN, 2) enter your SS number, then 3) get an access code via text and enter it. If you do manage to get through, the wait is long, and the customer service reps are less helpful than before - just reading from scripts. USAA, why have you done this? I don't recommend doing business with USAA, unfortunately. They're just not there for their customers anymore.

I am a 100% service connected disabled veteran on fixed VA disability income. I have held a USAA RV…read moreloan since 2019. In May 2020 USAA sent me written confirmation stating "No interest will accrue during the extension period" during a COVID relief deferment. My payment history obtained directly from USAA shows the first payment after that deferment was entirely consumed by interest with zero applied to principal -- directly contradicting their written promise. Over 6.5 years I have made every payment early, never once late. I have paid approximately $53,895 toward a $75,000 loan and still owe $62,711. Fourteen payments totaling $10,922.55 were entirely consumed by interest with nothing reducing my principal. When I escalated to USAA's Executive Resolution office they dismissed my concern. I filed a CFPB complaint. In their official CFPB response USAA confirmed in writing that they did promise no interest would accrue during the COVID extension. They nonetheless denied all relief. USAA markets itself as serving those who serve. My experience has been the opposite. I have documented evidence of every claim made in this review. CFPB Complaint ID: 260507-32378830

needed jump-start service.. automated intake for request was…read moreterrible (misunderstood most of my answers to its questions) but finally let me talk to customer service rep. who was great...verified all in- structions by text & followed up to make sure I was happy with service... service provider ( Nick) was GREAT !! ...arrived within 15 min, quickly dis- covered loose battery terminals, & tightened them (suggested "shims") also gave me great advice about my tires Thanx Nick & Hartford

Tomorrow I will be calling our independent insurance agent to get them shopping for an alternative…read moreto the AARP-Hartford insurance. We have been with this program for a number of years, bundling home and auto. Yes, the rates keep going up each year, which is to be expected. Last year seemed on the excessive side, but I let it roll. Today I realized that they are proposing a 71% increase in our premium for 2026 to 2027. What?! We are mature adult drivers with less than 10,000 annual miles of driving. My husband had a recent minor accident, but I don't believe that has even entered into the calculation for the new premium. There was no damage to the other car, very minimal damage to ours, and no injuries. No tickets or other accidents on record. 71%? What I see online is other consumers reporting that their rates were going up 45 to 50% in a number of cases. Once they shopped other providers, they were able to get much better deals. I sure hope that will be the case when our agent shops options for us. Just on general principal, I want to get away from Hartford as soon as possible! It's a good thing our renewal time is almost here, and we will be moving on away from them. Their partnering with AARP to save older drivers money seems to have turned into a bad joke, bordering on a scam.

This institution deserves a a negative star if yelp had that option. They have so many fees and…read morethey're so expensive. I went to my local bank today to deposit some money I got out of their ATM's at no charge and I ask my teller how much it would be to transfer money over and she told me on my local banks end it's $25 but I could use my Higher One card in person at no charge and that it's likely I'll get a charge by Higher one. I figured it would be less then $25 but that wasn't the case. Higher One charged 3.5% on a $2000 transfer which is $70, you would think it would have capped out at $25 or something but they're crooks with so many hidden fees all over the place. The only way to use their service is to withdraw money from their ATM's on campus then drive that cash over to your bank but personally I don't like carrying that much cash on me I'm a starving college student for goodness sake. Also I went on their site to see if I could transfer the rest of my money over and I could't find out what the fees were so I'm just going to call them in the morning to cancel my account which they'll send out a check that'll likely take forever "wish me luck". Update. In the process of asking them to change this ridiculously high 3.5% "Teller Transfer Fee" to just be a $25 wire transfer they initially were reluctant to do so stating I knew what I was going to be charged but I in fact had no idea until I got an email telling me about the fee last night. To make a long story short Jessica ended up doing a "one time" waiving of the fee of the total $70 to help me out and both her and the other lady I talked to were very friendly and professional. On customer service alone I'd give them 5 stars but they do have all types of fees which they did in fact waive this one for me which will come in handy with Christmas around the corner.

This bank stole $2830 from me'…read more They never sent me an email and i called them to tell them money was being transferred from my account illegally. When I logged into my account, I had 2,830 stolen and they say they don't see anything wrong and wont give me back my money

Nothing but praise for Navy Federal and this branch. They consistently beat rates for car loans,…read morehome loans and investments. Their customer service is top-notch. Everyone we have referred to them says the same thing. If you have been thinking about checking them out DO IT!

I have done 100% of my banking over the past few years online through Navy Federal and USAA. I…read morestopped by this branch, which is tucked into the side of the building that houses NGIS, to pick up auto loan documents and the experience was quick and professional. The product specialist that assisted me explained the entire process and had me on my way in about ten minutes.

My car ended up at Gotham several times since it's an authorized repair shop for my insurance…read morecompany, thereby guaranteeing covered repairs as long as I own the vehicle. The first time was due to my parked car being vandalized. The last two occasions were a result of my catalytic converter being stolen. After the 1st cat theft, however, I brought my car to a different nearby insurance company repair shop, which ended up not a good experience. During the over 7 months it took to get the cat, I had to repeatedly follow up observing that shop wasn't actively checking on the part's availability with their supplier. So on the 2nd cat theft, I instead brought it to Gotham. As with my first Gotham experience, they were on top of things, quickly repairing the vehicle. Less than three months later when victim of a 3rd cat theft, Gotham rapidly inspected the car and did their best to keep the repair bill down. Nevertheless, the estimate ended up triggering the insurance company totaling my car. Sensitive to my frustrating situation, the team at Gotham was professional, courteous, attentive and accommodating - like every experience with them. Gotham thankfully made a difficult situation easier to get through. Should my next car require similar big repair work, I'd consider using them again.

I cannot think everyone at GOTHAM enough for all of their hard work and dedication in restoring my…read morelittle Honda Civic that some random asshole decided to crash Into one night! Nothing like a random hit and run to start your new year off proper. But the people at Gotham? They are the absolute best! The work the team did was beyond excellent. And the customer service was excellent! Val keep me in the loop with everything that was happening the whole way! When I got my car back you couldn't tell anything had ever happened! It's like my car is brand new again!! I can't believe it! They even fixed a major dent on the passenger side that some other idiot decided to smash into while I was parked on the street - all at no extra charge!! Honestly, these guys are the absolute best - they didn't just restore my car - they restored my faith in humanity. My car was completely washed and detailed when I got her back. She was spotless inside and out!! Val, Juan, Axel - you guys are such superstars. Thank you and the entire team at Gotham for bringing my Honda back to life

They have been my first and only banking institution. Anytime I have had any issue they have been…read morequick to address the problem and fix it. Most if not all of the staff I have dealt with have always been professional. To top things off I get to bank on Sundays by just visiting this branch at Stop & Shop. So convenient and almost never any lines. The staff at the Fairfield Villa Avenue Bank are great. Good fast and efficient service.

Two words: coin machine. Correction, three: FREE coin machine. Unlike the CoinStar machines you…read moreusually find which charge around 10%, the machine at the entrance of the bank charges you nothing, zilch, zero, nada. You don't even need an account with the bank, as they're happy to cash it out instead of depositing into the account. Aside from the machine, the bank is pretty standard. Longer lines due to it's popularity, but pleasant tellers and modern interior make it somewhat bearable. Lollipop containers are usually well stocked, which lets be honest, is what matters most. Three star otherwise, plus one for the coin machine.

Absolutely highly recommend Airport Auto Body. I can't say enough great things about the job Jason…read moreand his team did with our car. It truly is what every repair experience should be like. Every step of the way was clearly communicated and you felt like your car was in great hands. It was my first experience taking my car here but I can't see myself taking our car anywhere else. They set a new standard of what to expect from an auto body shop. From the moment you walk in you notice how welcomed and well cared for the place was and they treated your vehicle exactly the same way.

I needed to find a shop after being rear ended recently. There aren't too many shops in CT that are…read moreauthorized in Tesla repairs, thank goodness airport auto body is one of them. The team truly made my auto repair seamless. Joe was upfront about the estimated repair time. They handled everything with my insurance company, which lifted so much weight off my shoulders. The repairs were fantastic! Their attention to detail and commitment to customer service shined throughout my entire experience. For Tesla Repairs, I highly recommend them.

AVOID THIS SHOP AT ALL COST…read more I dropped my car off on Oct 31, it's now Dec 12th and I still don't have my car back. The shop has provided four different promised handoff dates and has blown through all four dates. Extremely poor communication, expect when it comes to the shop collecting money. At this point, I still don't have my car back and had to involve my insurance company to help ensure the shop completes the repairs. TLDR - GO TO A DIFFERENT SHOP! Repair timeline: - 10.31.25: Vehicle drop off - 11.21.25: Promised hand off one (missed) - 11.26.25: Promised hand off two (missed) - 12.5.25: Promised hand off three (missed) - 12.9.25: Promised hand off four (missed) - 12.11.25: Promised hand off five (missed)

I have been a customer there for years and years. They worked on my vintage Ferrari's and…read moreCorvettes as well as my Ford's. I had my car there and picked it up last week . The repair was done in a timely manner. They matched the color perfectly. Great work Thank you Jimmy Jr.

I would give them 6 stars. My car looks beautiful. They did the job in a couple days. Took it in…read morequickly where other places would make me wait months. Professional and friendly. Car was detailed. Hasn't look this good since I bought it new.

From the owner: Although we deal with all insurance companies, You are our customer and we will go out of our way…read moreto make sure your repairs are done in a professional and timely manner.

Interesting this is the ONLY INSURANCE COMPANY I CALLED and gave all my payment info to. They not…read moreonly put a charge for $271 though without authorization that took me a week plus to get refunded and I had to jump through hoops for it but i am pretty sure this person decided to really get some revenge by giving all of my auto info to USAA who i just received acct confirmation charge and credit for 37 CENTS which companies do this to confirm the payment acct. i also received a CHARGE FOR $3,090!!! Yeah! I only called one other company for a quote on a NEW HOME i am buying and that was my current auto policy holder who is NJM, so they had my info, just couldn't insure my vintage home. I am calling USAA to get ALL PERTINENT info on how they got my application and the IP ADDRESS of whoever sent it to them! Once i have it i will be suing you!!

Yasiria took my account over a few years ago from an agency that closed. I have found her and her…read moreassociates to be professional, helpful and responsive. I have no hesitancy in recommending her and her team.