Positive: Professionalism, Quality, Responsiveness, Value I…read morerecently inquired online about adding full coverage auto insurance to my wife's vehicle and received a call from (Terrel Patel) over at (Jason Deitz - State Farm) and within 10 minutes had a new auto policy in the works that now offers full coverage auto insurance to both our vehicles and with better individual coverages throughout the policy. I haven't even mentioned the best part yet, I added full coverage auto insurance to one of our vehicles and my new monthly rate decreased by over 50 dollars. So if you like friendly agents and saving money give (Terrel Patel) over at (Jason Dietz- State Farm) a call ASAP at : Business: #832-532-3313 16803 W Airport Blvd, Ste 120 Richmond, TX 77407

From the owner: At the Jason Deitz State Farm Agent office, we proudly serve Richmond, Texas, and surrounding…read moreareas, including Sugar Land, Rosenberg, and Houston. We aim to offer exceptional service so you stay informed on our comprehensive Auto, Homeowners, Life, and Motorcycle Insurance plans. With a commitment to building community relationships, we strive to be your Good Neighbor. Contact us to discover how we may assist with your insurance needs. License #: TX-2103055

Ohaila & Henry are the best! I started with Henry in 2017, and then been working with Ohaila for…read morethe past 3-4 years, and she's been amazing. She still took care of my concerns today, and also such a sweet caring person. I an avid Statefarm client because of them! Thank you!

Henry has helped me and my gf for many years with our renters insurance and life insurance. He's…read morebeen awesome and really goes out of his way to provide excellent service. He gives great advice and I can't recommend his office enough! I also had the pleasure working with Ohaila with my home insurance. She helped me bundle my home and auto insurance so I can maximize the discounts on my policy. She also goes out of her way to help me and does everything she can. I really appreciate everyone here and the excellent service they provide. I am a customer for life!

Friendly but disorganized......................................i dont know what to sayread more

Excellent customer service, everybody that I talked to was very helpful, they answer any question…read morethat I may have, I recommend Forrest at State Farm Insurance

I requested an insurance quote online and later received a call from an agent named Angela. I was…read morequoted over eight hundred dollars. When I explained that I currently have insurance with another company and am paying around six hundred dollars, but was considering returning to State Farm in the future, she laughed and acted disrespectfully. This behavior was unprofessional and disappointing. Customer service like this does not reflect well on the company, and it discouraged me from moving forward.

i paid my car insurance late but still paid before cancellation date. this lady lied to my car…read moredealer and said she dont have record of a processed payment when she was the one who took the payment over the phone. my car dealer calls me and tell me my insurance is cancelled. so i call her and find out what's going on and she is assuring me it's ok whole time lying and cancelled my policy telling my dealer i never paid. when i told her what i found out she got very hostile and argumentative, she said well it's your fault because you should've paid it on time. it's very unprofessional and unacceptable for your personal opinions in a nasty distasteful manner. she didn't like it and refused to reinstate my insurance. people pay late bills all the time. there was no reason to take a payment and still cancel the policy even tho the next payment wasn't even due. then tells me oh i wont be working the weekends so u need to wait to Monday to reinstate your policy, knowing my car dealer is very strict and will cut my car off without full coverage. Very rude and disrespectful. I got On chatbot to talk with someone and when they got Keisha on she was ghetto and very rude as well and ended the chat very rude and disgusting. Where do you hire these people from.

I recently switched homeowners/auto insurance to State Farm and it was due largely in part to Emily…read morewith the Kari Bird Agency. Emily was very friendly and helpful. She took the time to explain several different levels of coverage thoroughly and answer all of my questions. After receiving quotes and speaking with several companies, I feel that the pricing is competitive and the service I've received thus far was top notch. Thanks Emily!

The staff at this agency are very responsive and professional. We had a not so pleasant experience…read morewith another agent and The Bird Agency took the time to review and correct all of our policies to get us the best coverage for our needs. You can't ask for a better agency to ensure you are insuring your investments properly. Thankful for this staff for investing their time in making sure we have our commercial, personal and life insurances updated and properly insured in the event of a loss.

Stopped in to their office to see Marcela and found out not only do they have great service but…read morethey also do Burgers and Fries Friday! My lucky day

Visiting my mom and dad in Sugarland, we met with their agent, Jeremy. He was absolutely…read moreoutstanding and I wish he was my agent. He was personable and the staff was very caring- not just friendly. My parents are very happy and plan to stay with Jeremy a long, long time! Also, I had no idea that he specializes in financial planning and investment planning. Well rounded guy.

Minh very excellent and professional. I would recommend her . I needed to switch carriers and get a…read moreQuote. In comparison to my previous Auto Insurance carrier I received a much better Quote. What I paid for in Liability Coverage . I paid far less with Full Coverage . Best decision I made with Coverage for my car and any vehicle I purchase in the future . Thank you Minh Le and Cindy

Minh Le runs the worst insurance agency that I've encountered in Houston area. I switched to State…read moreFarm back in March and even called their branch several times to see if they needed more info so that the policy was not pending with underwriting. I called many times because I was also going to switch my home owner policy too. She claims they didn't call me today because they were too busy. This was after I asked corporate to help me get in touch with her office. She said they called and left voicemails. I do not have any voicemails from them so it just seems like they are covering up for bad service. I reached out to Minh le directly in March due to poor service and it remains consistent today.

Thank you so much Mr Redix for always being so professional and courteous whenever I call for…read moreinformation! It's a great delight to talk to you and your team! You are so helpful and welcoming! I will always recommend you and your team!!!

Customer service doesn't get any better. From accidents to updating coverage, and reminding you of…read morethings to think about in the future; Mike Redix GETS.THINGS.DONE! My wife and I are not an account number here. We're addressed by name, from Mike himself, and he even remembers we're expecting and the due date! They remember the fact that we've moved to the opposite end of Texas, and the minutiae that agents in the past just didn't care to know. I don't have an insurance agent; I have a friend that is just really invested in my insurance coverage! Lol It doesn't get better than this, folks! Trust me. I appreciate all your help, Mike. Thanks for always being there!

I am extremely disappointed with the level of service from this office and frankly question how it…read morehas received positive reviews. I first reached out on March 16 regarding important changes to my insurance policy and received no response. I followed up again on March 25--still no response. This complete lack of communication forced me to call the office myself just to get any kind of update. I was told that Sherry, the agent I normally work with, was out sick. While that is understandable, what is not acceptable is the absence of any backup support or follow-up system for clients. There was zero effort made to ensure continuity of service. When I spoke with the representative (whose name is on the office), he was unable to provide clear answers to basic questions about my policy. This is extremely concerning. I also requested to be reassigned to another agent and was told that I would have to find one myself--completely unacceptable for a professional office that is supposed to manage and service client accounts. He later said he would "try" to find one, which only reinforced the lack of organization and accountability. Even more frustrating, I have been following up for weeks regarding policy changes that require office approval, and nothing has been completed. It has been 3-4 weeks since the initial request, and my policy is still not updated. This level of delay is unacceptable, especially when it involves insurance coverage. At this point, this is no longer just poor customer service--it is negligence. I will be escalating this matter further and exploring filing a formal complaint if this is not resolved immediately.

Racheal was such a good help! She helped solve my needs for life insurance and gave me some extra…read moreinformation I didn't know. I definitely will be going to her to get my auto insurance when i get my new whip and also will be getting my homeowners insurance from her when i get ready to buy a home. Racheal is definitely makes me feel like state farm is where i should be!!!!

I worked with Shell Luker for Insurance for our rental property. She was very professional and…read moretimely with the information I requested for and worked towards getting us a competitive rate. I would recommend Shell, especially for her profession demeanor and timely responses to queries.

My Agent is Shell Luker. The most efficient, helpful, over all best agent I have ever dealt with. I…read morerecommend Shell Luker for home, auto, and life insurance.