I'm sure he was a good agent 5 years ago. Now he services his products inconsistently, and raises…read moreprices with no justification. Discounts are not shown in the break down of coverage, so it's hard to see what you're paying for. His documents are far from perfect, and contain spelling and date errors, which were blamed on underwriting. When I took my business elsewhere. Joe made it a painful process with incorrect documents, vague explanations and a refund which was1/2 of my last monthly payment, I heard inconsistent stories between him and his associate Nick as to why i wasn't getting my money back. Phil was sure to " stick it to me" , since I did not renew my policy. I made sure to change agents after a month of Phil gaslighting and weird cancellation dates that overlapped my new policy a week plus. Oh but he didn't stop there, he raised my condo premium weeks after I removed him as my agent. STAY AWAY FROM THIS SHADY AGENCY.

Joe and his staff are great and have helped me with my insurance needs over the years. I've bought…read moreseveral policies from his office including auto, life and bank products. His staff is always welcoming and friendly and they truly care about your needs and satisfaction with their products. If you're in the market for an insurance agent, give Joe's team a call!

They are useless. They will take your money happily and try to shove life insurance down your…read morethroat. The moment that you need assistance (an insurance claim), they don't care. I expressed my concern about the claims department for my roof damage not responding. They show no empathy and you can just feel their desire to exit the call. They are about sales, not customer service. My recent call ended with them arguing that I uploaded the photos yesterday, when in reality they were uploaded last week (by me, so I know when they were given).

We found ourselves in need of a new insurance company and we are very happy with Brian, Stolper,…read moreand State Farm. Everyone in the office is incredibly friendly and answers all our questions and resolves any issues immediately highly recommend.

I'm done with this place. Ed has been my insurance agent for car and rental insurance for over two…read moreyears now, but his son Kevin who seems to handle all my claims is beyond incompetent. In the last few months I've had two very major issues with them: 1) A car insurance claim for an accident. I told Kevin about it and we were the ones that filed a police report. I even scanned a letter in from the other party's insurance that asked us to take action and admit fault, which I was not about to do. Kevin acknowledges receipt and says he'll take care of it. Weeks pass and I get a knock on the door at 8am from a court officer handing me a letter saying I'm due to appear in court in a two weeks. If I didn't show, there'd be a default judgement against me. Again, I forward this to Kevin and he says he'll take care of it and that I don't have to show up to court. It's now one day before my court date and I've heard nothing. I call the State Farm claim office and they say they have nothing from Kevin or that office and that this is a very serious issue. They apologize profusely, contact me numerous times via phone and e-mail that day, and take care of the issue by having the court appearance dismissed. Awesome. Kevin? Not so awesome. But, being the moron I am, I decide to retain them as my local agent. 2) I buy a new house a couple months ago and ask for home insurance. After moving in, we get an e-mail (you'll never guess from who) asking for a picture of our shared, detached garage with no ivy on it. We say we don't have such a picture, because, you know, there's ivy on the garage. We also tell them it is shared property and we can't just have work like that done immediately. The owner of the other half has to be contacted, approve of the work, and pay for half. They don't reply. A few weeks later, on a Friday afternoon, the asshole decides to email again demanding a picture of the garage without ivy by Monday (doesn't such an immediate need also typically require a phone call?). That's all. Nothing listing any consequences or anything. We say, again, that it's not possible for the work to take place so fast. Again, a few weeks later, we get a letter in the mail saying our home insurance has been cancelled due to the ivy on the garage. W. T. F. Hey, Kevin, thanks for a heads up. Fool me once, shame on you. Fool me twice, shame on me. The day I got this letter I began the process of moving over my insurance to Roni Siegel. She has good Yelp reviews and her agents have been very kind and helpful so far. If it weren't for State Farm's wonderful central claims center, there's no way I'd still be a customer with them either.

The unprofessionalism that I've received with Alex was disappointing. This was probably the worst…read moreexperience I've had with an insurance company. He would talk to me like a child when I would ask questions about my insurance policy. Kevin was helpful whenever he would respond to my inquiry about a week later after emailing him a 2nd or 3rd time.

Had a great experience with Ms. Lira and her associate Jessica at State Farm! After a sudden change…read moreof events in my household, I was able to get insured within two days of reaching out to her! Very professional and accommodating!

Jessica Gaspar provided great service definitely recommend her to everyone. She's very sweet, she…read moregave me great service/advice.

It used to be a caring and professional agency pre-covid 2020. Things have not been satisfactory…read moresince. I've had the unfortunate front seat to the change as their customer of 20 plus years. We switched to another agent for our property insurance needs as soon as we could last year.

As I am writing this I have been on hold waiting for the principal to get on the phone to resolve…read moremy matter after having complete disregard for my account since February. I have dealt with my property insurance, after cancellation submitted by this broker being increased to 10K from a 0 balance. This process took 4 months to resolve partially and am still waiting on audit results. When I call to request progress, I am met with being placed on permanent hold, emails that are not responded to and left messages that are unanswered. At the same time I had requested a quote for health insurance for an employee of mine and was immediately enrolled and billed for that employee which had to be reversed after months of dispute. The health insurance dispute was taken care by myself with no assistance from this office. I have never been met with such unprofessionalism and disregard for their clients as from this firm. Run, do not walk to any other recommendation that is offered. Avoid this frustration at all cost.