I called to get a quote on auto insurance. I spoke to Cameron. He said he'd get me to an agent but then proceeded to tell me that they are looking to sign up customers for Home, Life, Flood and others and asked me if I was interested. I said I was only interested in Auto insurance. He said "then we're probably not a good fit for you" and that was it, silence, no explanation. I was completely shocked and speechless for a few secs. I then proceeded to end the call. A true "never again" example if I ever saw one. Horrible business model and a very unfriendly approach to potential new customers. read more

We were referred here by an old colleague. When we were a new client, Thomas Ward Agency INC got us a really good rate on our condo master policy. For a few years since, our insurance rates rose aggressively. I've asked for new quotes but I get a lot of "others are coming back higher" or "we're still waiting on another quote" and this year I got ignored completely while my phone calls never got returned. However my cancellation email was responded to in a timely manner. I went to another broker: over 40% off this year's renewal rate (felt so cheap we even added 10% coverage but we were under covered before). The only explanation I can come up with is they aren't into brokering condo insurance (anymore?) and they didn't care whether I stayed with them or paid an obscene rate. read more

Called for a quote and they were helpful at first but after a few email exchanges I had sent some information and they just didn't respond again. Went somewhere else for insurance. read more

Okay, okay... it's a little early to give 5 stars to them, as I just signed up last week- BUT I was very very apprehensive about getting a quote for my auto and renters from a broker instead of going straight to Geico.com (or any other large insurance co website). I assumed small brokers would be 1. more expensive and 2. lack service. I WAS WRONG! I'm glad I did call them. I'm working with a girl named Emily- she calls back when she says, she isn't pushy and responds to emails fast. My rates are inexpensive and she explained some insurance stuff that I wasn't so sure of. I still have the simple online convenience that I like, can still do auto payments and receive and reply to information online, but I have a PERSON that I talk to- not a call center. I'm happy so far. read more

Call Thomas Ward Insurance and ask for Erin. By calling Thomas Ward Insurance you will say good bye to the crappy insurance customer service you had to listen to for your entire life. I am not Just impressed by Erin's customer service, I am blown away. She took the time to listen to all my concerns. I had my policy quote within less than an hour. She went through literally everything with me, there was not a single question she didn't have an answer for. She was kind, professional, knowledgeable, polite, you name it... Communication was a breeze ! I was sold on their customer service and was ready to pay as much as they ask. Guess what, I ended up paying 40% less than what I was paying. I ended up buying renters and auto insurance and it is the first time in my life were I feel that I haven't been ripped off by an insurance agent. I've been in the service industry for years and I am a very particular customer. I like to get what I pay for. I emailed all my contacts in Chicago and asked them to switch to Thomas Ward Insurance. That's how good those people are. Thank you Erin read more

I was literally on the phone with an agent while I considered what things I was going to say on Yelp! I spoke with Erin and adored her immediately. I am new to Chicago and the insurance world is way over my head. She was patient and sincere and emailed me a few different options immediately. I am not even technically signed up with Thomas Ward yet, but I couldn't wait to post! read more

I was very pleased with the advice and counsel I received from Tom Ward while researching changing my auto policy from personal to commercial so that I could drive for Uber. Tom assigned me to a pleasant, competent colleague in his office, Erin Ellenbolt, who took me through the application and payment process. Much to my surprise, I found that the commercial policy was less expensive than my personal policy with substantially higher coverage. Ellen went on to ask me about about my renter's policy. By switching to the new company for both policies, I was able to save even more. I'm a believer! read more

As a California transplant and non automobile owner, I was anxious about obtaining an affordable policy that would suffice the Illinois law that requires a driver to have coverage in order to get a license. Through prompt and informed correspondence, Mike Rice of Thomas Ward insurance Group eliminated my negative pretenses. I initially submitted inquires to multiple agents and brokers for a non-owner's auto policy at around 7:00 Sunday evening. After only ONE hour, I received a response from Mike Rice letting me know that he could provide the policy I was looking for at an affordable quote. Just a few days later, I comfortably made my first payment for my policy and this was entirely due to Mike's responsiveness and tact. Whether you are seasoned business owner who understands liability as a means of financial planning or if you are like me and know nothing about insurance, I highly recommend Mike Rice for all of your coverage needs. read more

I found Twin Insurance after a recommendation from a friend and have been a client for the last four plus years. I have found every member of staff provides an excellent personal service. They were able to quote us a much more competitive price for our car insurance (half that of Geico) and we have been using them ever since. We also use them for home insurance as well. If there is ever a change to make to our policyes they are very responsive and always get back to me same day with an answer to my questions. I love being able to email them and having access to my policy on my email has been helpful when I need the details quickly. I would highly recommend this company for very competitive quotes. Alas they dont quote for Pet Insurance or we would have gone through them for that too. read more

Can I give them 6 stars? They are wonderful and extremely professional. We have our homeowners through them and when our mortgage lender totally messed up our escrow insurance payment, the folks at Thomas Ward responded quickly and got everything straightened out. Top marks in customer service! read more

When we bought our condo in 2016, we got our homeowners insurance through Thomas Ward Insurance after requesting an online quote. Erin walked us through the process, helped us decide the coverage limits that made sense for us, and was very helpful and responsive. She has continued to provide great service whenever we have questions or need to make updates to our policy. The policy that she ended up recommending for us is through AIG. It seems like they have a few providers, which I thought was nice as opposed to going through an agent who only works with one company. The plan was significantly cheaper than all the other quotes I got from the big insurance companies and had better coverage, including sump pump / sewer overflow which none of the other plans we had shopped around for offered for a reasonable price. We have a finished basement so I was very happy to get this coverage. Highly recommended! read more

I'm a super satisfied customer. I've been with my agent Mike R for more than 20 years! Excellent customer service from him, his team and the entire office. If you want a trustworthy, reliable and responsive agent, give them a call. read more

These guys are freaking amazing. I called them when I first moved to chicago, received an incredible rate, fast service, and nice people all around. I sold my car after 11 months in the city and had to cancel my policy. I almost felt guilty when they sent me a check for the outstanding few weeks, as my service had been so professional. They deserved the $50 tip! read more

I have been working with Thomas Ward Insurance Group for over 12 years and I have had nothing but a terrific experience. Michael Rice is amazing! Michael always takes excellent care of me, is always responsive, is extremely knowledgeable and most of all, he truly cares about his clients. I know that I will be a loyal client of Mike's for years to come! read more

I have been a renters insurance customer with these guys for several years after having been referred at an old apartment building. When my apartment was robbed the other day, they were one of the first people I called. The salesman, Mike Rice, who I have always communicated with via phone or email told me they had sent me correspondence to let me know my policy had lapsed via snail mail. I don't know why, after several years of communicating via email and telephone he thought that a notice in the mail (that I never received) was sufficient to inform me of my policy's termination. Anyway, I guess it's my fault for not being more on top of it. What I really don't appreciate though, is the way he laughed on the phone after informing me that they wouldn't be paying out. Seriously, it was straight out of a movie - the heartless bad guy at the morally reprehensible company laughs at someone's misfortune. Don't use these guys, there are so many other places that might actually keep you up to date on little things, like your policy lapsing. They might even have employees that can pretend to care about their customers. read more

I've been a customer for almost 8 years for car and renter's/condo insurance. Originally, I was very pleased with the service. In the past three years, however, my phone calls haven't been returned and I speak with a different person every time I call. When I do eventually get a person, odds are that the person is unable to help me, rude or both. My premiums have increased dramatically despite the fact that I have never filed a claim. I have requested, but never received, explanations of why the premiums were increasing so rapidly. The one time I considered filing a claim, I was aggressively advised not to. As of today, I have cancelled my policies. read more

There is always clear communication about my insurance needs and the best deals available. For a few years, I had Progressive auto insurance through TW - they helped me make sure it was the best deal at the time, and were great the one time I needed to file a claim with Progressive. Then, they helped me & my partner decide upon the best home & auto insurance when we bought a house. They gave informed recommendations and were responsive to our needs. I highly recommend working with Thomas Ward to help you identify the best home, auto, or bundle insurance for you. read more

Erin has helped me on my home insurance since last year. I can't speak to actually putting a claim (I'm lucky so far) but they seem not only competent, but also enjoyable to work with. This last week I was able to save roughly $400 a year by putting both my home and auto insurance under one company, so I decided to finally sign on here and give them 5 stars. read more

My experience was poor and I had to pull my business and go elsewhere. They have great reviews so I must be the one with the bad luck, no business has 100% satisfaction. Sales side was fine, although they appeared to me to favor one insurance company. But when a claim arose I was very disappointed with how I was treated. read more

After my bad experience with Rob, Mike took over the relationship and all has been well. He's responsive and easy to work with. I worked with Mike to get a house insurance policy, condo insurance policy and I have my condo association master policy through the agency. I've never made a claim so I don't know how that process is and hopefully won't find out. read more

I've been working with Michael Rice on setting up a new insurance plan, and he has been fantastically accommodating. He got me a very reasonable plan, explained in detail all the nuances, was flexible with making a number of changes, and has been super responsive over email. I haven't had to put any claims through yet, but as for service so far: I'd definitely recommend TW Insurance and Michael! read more

Mike Rice and Thomas Ward are awesome. I am a mortgage broker and send them my clients all the time, I do not recieve any compensation from them but I do know they give my clients, quick great service. Mike is always personable and on the ball! read more

My wife and I have had Insurance for our cars and home through TW Insurance for the past 6 years and have been extremely happy with the quality of service which has been provided throughout this time. When the Insurance Company they first set us up with raised their rates, Mike Rice worked on finding us a policy with another Company with lower annual premiums but the same coverage. A few months ago, one of our cars was hit overnight while parked on the street. We contacted the crew at TWI and, after discussing our situation, we're immediately connected to the Claims Department at our Insurance Company. The entire process was quick and rather painless. Our experience with TWI has been fantastic. All of the folks we have talked with have been helpful and friendly and provided the highest quality of service. We continue to be insured through TWI because of this service and the relationship that we have. read more

Ask for Erin, and you'll be satisfied. Professional, always available, kind and polite. And of course, amazing rates and opportunity will be provided. My situation was very specific, but they found for me an incredibly advantageous offer...which I've underwrite immediately. 100% recommended!! Amazing job, that's the way to do business read more

We have been with this company and specifically MIKE RICE for more than 10 years. Every time you talk to him you feel like you are talking to an old freind. Mike has helped us with our car, home and life insurance. He (and I think by extension the company) is trustworthy, reliable, honest and dependable. I have NEVER tried to reach him that I haven't had some response within hours if not minutes. The insurance rates seem low, but even if they weren't the service would be worth it. read more

Best in the city! Great service, competitive quotes and quick response time. What else can I ask for?

Left my carlights on while shopping Black Friday...I had Road service, but that would have cost out of pocket for a week- which i didnt have. An Associate named Mike Rice came out within minutes, cables in hand and jumped my car instead. Great guy- credit to the company. read more

I've been getting my car insurance through Thomas Ward Insurance since moving to Chicago in 2007. Almost all of my business was with Stacey McCord. Recently I have purchased a condo and Stacey, along with Janelle Coats, have been super to work with. They've always been prompt in returning emails and phone calls. They are both informative and helpful when it comes to my many questions. I highly recommend TW Insurance for any of your insurance needs. read more

I have been with Mike for over 17 years!! He's awesome, responsive and extremely helpful with all of my insurance needs. I first met Mike when he was with American Fam and almost DROPPED him b/c of American Fam. While I was living in Houston I still worked with him on life insurance and then returned for home and car when I came back home to Chicago. Service this great is hard to find these days!! read more

I've been working with Mike and Tom and the rest of the crew at TWIG since 2000, yes, that's 2000!! They have always been very helpful and get me the best deals on business, home and auto insurance. It's sooo much more efficient than getting quotes yourself. Love them!! read more

I write this review as a happy long-distance parent of a young adult who recently moved to Chicago. I called Thomas Ward Agency based on positive web information and because they are located near my daughter for whom I wanted to secure Illinois car insurance. Mike Rice and Janelle Coats were very professional and easy to work with by phone and email. Within a very short time, I received a comprehensive and competitive quote which I happily approved. As my daughter needs additional insurance of any kind, I will encourage her to continue working with Mike and Janelle. read more

The bad news: MAJOR water damage to my (formerly finished) basement, thanks to a faulty toilet burning out my ejector pump. MUCH better news: Thomas Ward Insurance--specifically Stacey--has been behind me every step of the way, helping me to navigate interaction with my insurance company, giving me the heads up on what to expect, feeling my pain. The TW team is very responsive, dedicated and communicative. They've helped me assess my insurance options for more than 15 years now, and I feel safe when they make a recommendation. I've had other wonderful interactions with TW folks as well, including Erin, Mike, and Tom himself. All in all, a valuable resource for home and insurance support. read more

I went through a few other insurance agents before I found Tom Ward and he is the best. I got a great affordable business coverage quote. He asks great questions to look into the best coverage for you under your budget. An awesome person to talk to for getting questions answered yourself and great, friendly personality. Was a pleasure working with you. read more

We were referred to Mike Rice at Thomas Ward Insurance Group by a business associate. We needed to change our home and car insurance coverage after having a bad experience with our longtime insurance agent. From our first contact with Mike, we have been pleased with his thoroughness, knowledge of the insurance industry and the excellent customer service he and his team provide. Mike listened to our needs, answered our questions and provided us with a comprehensive insurance plan that meets our coverage needs at a reasonable price. I would highly recommend working with Mike and Thomas Ward Insurance Group. read more

Tom saved me enough money for a trip around the world for two for the holidays. Exemplary service, 5 star communication and the forthwith to see thing to completion are the other reasons why Tom will be the only one serving my insurance needs in the future. The piece of mind alone is worth asking him for a quote! read more

Ask for Erin. Just changed my renters insurance to condo owners. She was very proactive and gave me a great quote. Highly recommended.

Buyer beware! I have written 3 other Yelp ratings, all of them solid 5-stars. Largely because of this agency's negligence, my wife and I and our young children drove WITH NO AUTO INSURANCE from Jan. through June, 2013. I am a hard-working, successful professional. My credit rating is always in the 750-800 range. I always pay all of my bills on time. I began with TWI in June, 2012 thinking I would get better personal service than the large company that service my professional organization. Although there were some initial problems with professionalism with the agent (Mike) I first dealt with regarding small price surprises, returning phone calls, etc., I then began to deal with Stacey. Having been set up online and with active email , I assumed I would be appropriately alerted to payment dates. I have malpractice, medical, life, disability, liability, and office insurance, along with the home and auto policies I purchased from Ward. Payment schedules include monthly, bi-monthly, quarterly, semi-annually, and annually payments I received no notification in any form--email, voice mail, snail mail, etc.--that my auto policy had lapsed in Jan., '13. But let's even assume for the moment that I did receive some kind of notification and it slipped past me. Again, there is no record anywhere that this had happened, but why was I not contacted directly by Stacey or the agency, alerting me to the urgency of the lapsed coverage. On exactly June 18 of this year, on a Tuesday morning, I received a general e-blast from the agency soliciting my business for auto insurance. Although I assumed this was clearly a mistake because I already had coverage, I called back immediately, got a voice machine, and left a question for Stacey inquiring about what I was confident had been a mistake. Again, this was a Tuesday morning. Not until Friday at 3:30 did I receive a call-back message from Stacey indicating that my policy had indeed lapsed in January. After appointments, I retrieved this message, to my horror, and immediately called just after 5:00, only to learn that the office had just closed for the weekend. I left voice messages for Ward, Stacey, and even Mike. Nowhere could I find any emergency or weekend number on the website or the answering system. I imagine Ward will come back and say there is an emergency number, but there was none to be found. Genuinely alarmed and shaken, I then called the hotline Friday at 9 PM of the auto insurance company and in an hour's time, was able to secure immediate coverage. I need not detail the absolute catastrophe this could have been to my family and finances had there been an accident. On Monday, I had to call Ward myself. Not one word of accountability. Not a shred of an apology. Had he merely indicated that he was genuinely sorry for my experience, would speak with his staff, and would personally oversee the account going forward to ensure nothing like that would ever happen again, I might well still be his customer. Because no catastrophe had occurred, there were no grounds for legal action that would require defensiveness on his part. Nevertheless, he immediately went into CYA, circle-the-wagons, defensive mode with lame comments about communications regarding lapsing policies not being something they get into, that I must have been informed by the company directly, that his staff always met the highest level of competence, etc. A stonewall. I found his competition slightly further north. where I have received better coverage from the same insurance companies for hundreds less. No exaggeration. I believe everything will be fine with TWI as long as nothing goes wrong. You unknowingly may be paying higher premiums, but it will only be when an emergency arises, or there is a lapsed policy, that you may be subjected to the same potentially catastrophic negligence that I was. If Yelp would allow this, I'd be happy to fill anyone in on further details, dated copies of emails, etc. read more

I was directed to Thomas Ward by a Progressive representative who was having a technical problem processing my auto insurance application. In addition to offering me a better quote than I'd found on the Progressive website, Erin submitted my application for me and was able to take care of an unexpected issue that arose. read more

I have found Mike Rice and team to be very responsive and helpful with all our insurance needs. Great turnaround times, and many options to fit your needs. I will say I have luckily never had to use any of my policy coverage, so no idea if what I have would be sufficient, but am confident they would help me every step of the way. read more

This is a belated review, but I just wanted to echo the nice things people have said about Mike and the Thomas Ward group. Like others, I got (renter's) insurance estimates from Geico, Progressive, and so on. I was a little skiddish to try a broker, but the Yelp reviews for Ward were so positive, that I thought I'd give it a try. I have to say I was mightily impressed. Mike got back to me within a day of our first contact...he laid out a substantial number of quotes and options...and he saved me something like $100 in the process (and I'm actually insured for a greater amount than I would have been with either Geico or Progressive). I can honestly say I think Mike looked out for my interests...and he was truthful and forthright with his answers to my many questions. I'm hopeful I will never need to use my renter's insurance...but if I do, I'm fairly certain the folks at Ward will do their best to help me through any problems. read more