I got a new vehicle in February and due to long hours at work, my boyfriend called with my information and set up an auto and homeowners policy in my name without them ever once speaking to me or asking for my ID. In fact, I never stepped foot into the office until a few months ago when we wanted to inquire about adding a vehicle onto our policy. Still, they never once asked for proof that I was who I said I was. That should have been a red flag right there. After our initial sign up, I received such an exorbitant number of emails and paper mailing that I called to ask them to limit them. Most of the mailing were conflicting: I'd receive an e-mail congratulating me on signing up for easy pay and then I'd receive a paper mail the next day telling me that I was no longer enrolled and might lose my discount. It was clear that these were automated mailings and that someone on their end was enrolling and un-enrolling me in programs while they attempted to get my account set-up, a clear indication that they were not competent. By March, I spoke with Ronnie who told me he didn't see me on easy pay so he fixed the error and re-enrolled me. April 1: I expected my monthly payment to auto-debit out of my account. By April 11th I still hadn't seen a transaction on my statement, so I called them to inquire. Ronnie explained to me that when he re-set my account in March, it automatically skipped the next month and scheduled my next payment for May 1st. Unfortunately this increased my monthly payment by $20 and I couldn't pay that. I spoke with the accounting person, Paula, explained to her the situation, made a payment that day and was told my regular monthly payment would come out on May 1st. May 1st: Payment of only $22 was taken out. It was clear that they applied my April 11th payment towards May instead of making it cover April - the $22 was the difference between my old payment amount ($103) and my new inflated payment amount ($125). When I spoke with Paula on 5/5 she was rude and sounded rushed. She answered the phone after hours and it was pretty clear she didn't want to be bothered with me. By the time this was all straightened out, it was nearing the due date for my June payment and since I couldn't afford to pay the May payment and June payment within days of each other, I sucked it up and accepted the new $125/month payment. September: Went in to get a quote about adding my boyfriend's truck on the policy. After repeated attempts to get a quote, we drove back home to pick up our title to clarify the VIN. The VIN still didn't come up and Ronnie couldn't figure it out, so he said he would look into it and sent us home. He assured me the vehicle wouldn't be added without my signature. A few days later I received the document but I did NOT sign it because I decided I was canceling my policy with AllState. Shortly thereafter, I received a document that listed the new truck on my policy, which Ronnie added without my consent. He pushed me to sign the document he sent, but I told him I would not because I did not consent to the addition of the truck. It seemed to me he was trying to cover his behind because he shouldn't have added it without my consent. He gave me pushback when I asked him to remove the truck form my policy. I have since signed up for a new policy with Nationwide, in which I happily pay more monthly. While in this meeting we learned that AllState had double billed us for homeowners insurance for the year (since we had already paid for 2014 with our previous agency before switching to Allstate). After signing up with Nationwide, I called Allstate national to inform them of the cancelation of my home and auto policies. The National Representative removed my boyfriend's truck from my policy with no problem and scheduled the cancelation days (retroactive and future) of my respective policies. I received a refund check for the double-billing of my homeowners insurance timely and thought we were all taken care of. November: I received a bill from the DeVane office with the explanation that it is "an outstanding balance for the coverage provided prior to the time the policy was terminated." Called Joseph DeVane directly & he explained to me that he would fax me a document and the bill would go away. The fax never came through, so I called Mr. DeVane back to tell him that and suddenly he rescinded his statement. The conversation that followed can only be described as unprofessional and offensive. If this review allowed me enough characters, I would happily quote the discussion. As the person in charge of that office and as a representative of the company his response to me should have been nothing more than "I'm sorry about your experience with our company. As a courtesy to you as a customer and the trouble you have gone through, I'm going to waive this fee." The call ended with me informing Mr. DeVane I would be calling national as well as reporting his office to the BBB. read more