I communicated with Chloe for my insurance related queries. She was quick to respond to my emails…read moreand helped me throughout the process. Would definitely recommend contacting them if you're shopping for insurance.

I rarely give 5-star review but I feel Coastal Insurance and their team deserve this recognition…read more Recently I purchased a house and my mortgage broker pushed me to use their insurance company for obvious reason. While the pricing is great, I wanted to compare both the rate and the coverage. I emailed 5 different insurance companies and 4 of them immediately said "we'll get you the same policy for the same money" but only ONE came back to me and said you are not being covered properly and there's conflicting info in the underwriting language. That firm was none other than Coastal Insurance (see attached email). While their policy came back to be $200 more, but their policy also offers substantially more coverage. I would've rather pay the extra money than to leave myself exposed to a potential loss and claim denial b/c I didn't read the fine print. In a society where speed and cheap trumps service and common sense, it's refreshing to see a company that is thorough and didn't "sell me on price and price alone." Just an FYI, they also have an affiliate that provide tax grievance service and have saved me thousands of dollars with my commercial and residential properties.

For many of my insurance needs, I work with the Claussen Agency, specifically with my Rep Dan…read moreGorman. He is terrific(efficient, friendly and at the end of the day does what is best for my circumstance.) I use Clausen Agency for Work Comp, Landlord Ins Policies as well as Vacant Property Policies on Real Estate Investments. Keep up the good work

I switched my Auto Insurance to State Farm recently. Kerry McQuade was great. Quck, responsive and…read morevery helpful. i already have a home owner policy so an added benefit was a multi policy discount

Mike Pieslak and team are always responsive to my insurance needs and quickly resolve any issues…read more Always helpful with problem solving for all our needs

Don't deal with this agency they really don't know what they are doing. I was shopping around for…read moreauto/home insurance because my rates were too high and I contacted them to get a quote. First they gave a really low rate then there was several back and forth conversations on the phone over 3 days with them asking for information in dribs and drabs instead of getting everything they needed from me up front on the first day. After the 3 days I received an email late in the afternoon that I'm not eligible for their program. They didn't even have the decency to call me and talk to me about it. Oh and by the way I never spoke with Joe Booker once. I don't even know if he works in that office.

Joe has been my agent for over 20 years. The office staff are very pleasant and helpful.read more

After paying 35 five years of insurance we had a water pipe leak causing damage in two rooms…read more Plumbing repair of 800.00 not covered, 2070.00 deductible. Ridiculous! First claim ever and just wasting money to pay their advertising and make Jake a millionaire. So very disappointing, such a scam.

I have been dealing with Mark Raymonds office for 10 years or more. His staff could not be any…read morebetter. They have saved me more money that any other Insurance company. They are as good as it can get. Thank you guys.

The best agency around. I have been insured by the DeNapoli associates for my whole driving career…read more Michael is very knowledgeable. He's always only one phone call away. Very helpful and cheerful when you speak to him and he always has the answer to any question I may have. Feel in very good hands having them insure me. Would highly recommend this agency to anyone looking to be insured through a family friendly and customer oriented company. THE BEST!

After almost 30 years of being a customer of Luke DeNapoli Nationwide Ins. Agency, I had my auto…read moreins lapse, without the ability to be reinstated. I had to shop new auto ins., and eventually had to pay double due to having the lapse. The reason it lapsed? Every month I had my (then trusted) insurance agents make the payment on my behalf, using the stored method of payment I gave them. Apparently one particular month, they used a two year old debit card (which account was closed over a year and 1/2 ago) to make the payment, rather than the method they had used consistently for over a year 1/2! They left me a voicemail saying my pymt was declined, and after getting the message that night I called the bank the next day (because I did not see why it would be declined). Never would I imagine the reason it was declined was due to them putting through payment on a very old card. Of course this was on a Friday when I spoke to the bank, and when the agency was open again it was Monday, two days too late for the timely payment and my policy lapsed. I then called Nationwide HQ and told them of the situation. After I was told that all it would take was a call from the Agency to say that it was their error, I called Luke DeNapoli right away, and was told that they would call HQ. After following up minutes later with HQ, I was then blindsided by them telling HQ that it was NOT their fault. And HQ said that no matter what, the word of the agent is what they go by, and even if the Agency called again to try to reverse/correct what they said, HQ goes by what they initially say and what is done is done. My insurance was cancelled for good. They would not write me another policy (it is their policy that it must be a year after a lapse) and because the whole ordeal took 5 days to straighten out, I had insurance lapse for 5 days. This cost me $75 per day for the lapse with NYS DMV, it also cost me double for a new policy with a new ins company, due to having a lapse in coverage. They cost me hundreds of dollar at that point, and hundreds per year going forward. I also looking into changing my home owners insurance policy, of course because of the auto ins situation, but also because my parents (also long time customers) had been charged more than double they found out for their HO Ins. I went from paying $2642 per year with Nationwide to $1460 per year with Geico. I didnt change earlier because every time I asked my agents why my insurance went from $1200 with my first home to $2642 with my new one (same Sq Ftg) they said because the rates are increasing, I have claims, there are hardly and companies writing HO Ins on LI any more...things of that nature. I was scared! Now, after being screwed by them (again, after almost 30 yrs of being a customer, and most of my family members too!), I am so glad I changed to Geico. I have nothing against Nationwide per say, it is Luke DeNapoli, and his son Michael that took over, that I have the BIGGEST problem with. What personal, kind, trusting service for such a small community as East Northport. I will never understand why they did not defend the truth, that it was their error, not only to be honest but to save a customer of almost 30 years! What the heck did a loyal customer like myself do to deserve being screwed by this lousy agency??? Luke...sorry your son Michael will be running all of your hard-earned business right out the door...if he continues to be an A** to his customers. Shop around everyone! They are way over-priced I am now sadly finding out....and I guess in the end they did me a favor by screwing me....at least I am paying a lot less now!

The whole office is exceptional! They handled everything for me. My husband does not use a computer…read moreor cell phone and they were very patient and made the whole process a breeze. If they can help him, they can help anyone! Shout out to Mary Ann, I really appreciate you! Thanks again, Brooke

First off, I didn't choose to be a client of this agency, I was transferred over when my last agent…read moreleft SF. I got a letter a few weeks ago that I was losing my glass coverage due to "excessive claims." Very weird so I dove into this and found that the claims were popping up incorrectly because my Father and I have the same name. His Geico agent sent me a letter dating and proving the claims were for him and had nothing to do with me. I was also told it was told I have to wait until claims fall off after a certain amount of time which we were now outside of that window but the woman on the phone said "well I am not just going to re run the report again, try back in 6 months." Now I go start shopping policies with other agents, I can't go to SF agency because they don't allow that so I leave all together. This lovely agency tells me they will not cancel my policy without proof of new insurance because that is NY law, my new agent prepped me knowing they would try this tactic and gave me the proof that it is in fact not a law in NY. The woman on the phone said "well this agency requires this." I asked to be transferred to customer retention and the response was "we don't do transfers but I can give you the number." 1 quick customer service phone call confirmed that I do not need to show proof of new insurance in NY and that as of July 28th I will be free of this Ken Kortright agency. Unlike a good neighbor, you are not there when your clients need you. Thank you and goodbye!

Jay and Megann were great to work, they are a very responsive and solutions oriented team . All…read morewent smooth obtaining my insurance policy for my condo at a competitive price and they went above and beyond working to overcome all policy requirements requested by my lender.

Knowledgeable, professional, always accessible and genuinely decent people, plus they saved me a…read morefortune in insurance costs. A++++++++++++