If I could give this agency negative stars I would. I called them back in March for a quote, but ultimately decided to go with another company who offered a better deal. I recently received a bill in July for coverage with them that I never authorized. They billed me for home insurance from March -May, when I called to contest it, they stated that I verbally agreed to start the policy, and they listened to recordings of my conversation to confirm it. When I asked for a copy of this phone conversation, coincidentally they can not provide that to me legally. I was also denied to speak to Matthew Mounce whom I requested to sort this matter out with. Over the course of 3 weeks they sent 3 billing statements to my home, each time threatening to report me to collections. My husband and I pay into an escrow account for our coverage, but this company is forcing us to pay an additional $300+ for coverage that I never authorized, and obviously never provided my escrow information to. I never received any type of paperwork regarding coverage that I "agreed" to, I never had any idea that we were receiving home insurance coverage from Allstate. They do not care about their customers and they do not care about hardworking families. I was forced to pay this bill out of fear that this company would RUIN my credit. Also, one of the "positive" reviews made on google was made by their employee, and I know this for a fact. This makes me wonder, how many of the other "positive" reviews are legit. Stay away from this office and their shady business practices! read more