If I could give this agency negative stars I would. I called them back in March for a quote, but…read moreultimately decided to go with another company who offered a better deal. I recently received a bill in July for coverage with them that I never authorized. They billed me for home insurance from March -May, when I called to contest it, they stated that I verbally agreed to start the policy, and they listened to recordings of my conversation to confirm it. When I asked for a copy of this phone conversation, coincidentally they can not provide that to me legally. I was also denied to speak to Matthew Mounce whom I requested to sort this matter out with. Over the course of 3 weeks they sent 3 billing statements to my home, each time threatening to report me to collections. My husband and I pay into an escrow account for our coverage, but this company is forcing us to pay an additional $300+ for coverage that I never authorized, and obviously never provided my escrow information to. I never received any type of paperwork regarding coverage that I "agreed" to, I never had any idea that we were receiving home insurance coverage from Allstate. They do not care about their customers and they do not care about hardworking families. I was forced to pay this bill out of fear that this company would RUIN my credit. Also, one of the "positive" reviews made on google was made by their employee, and I know this for a fact. This makes me wonder, how many of the other "positive" reviews are legit. Stay away from this office and their shady business practices!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Norman. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs.I'm committed to helping Norman residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Norman today.

I switched to Allstate 6 months ago because their rate for homeowner's insurance was slightly lower…read morethan I was paying on my current policy. The auto insurance was a little higher but reasonable. Right after this I got a message saying my homeowners was going to be cancelled because there was some limbs touching my roof unless I got them trimmed (which I did); but before I could even take care of this (due to bad weather) they cancelled my home insurance and raised the rate on my auto policy. It took many phone calls to get this straightened out and I still got charged a higher rate on my auto for 2 months. Now, a few days ago, I received my 6 month renewal on my auto liability insurance and it increased by $120.00 per year. I would have understood a slight increase but this was a lot considering I have had no tickets, accidents or claims and drive very little (less than 100 miles per month). When I called to get an explanation for this I was told it was a state wide increase and that they would email me a list of things I could do to save a little. That has been 3 days ago and so far I have heard nothing from them (which doesn't surprise me considering how long it took them to get the first problem straightened out). So, all this being said, BUYER BEWARE! The rate they quote you will probably not be the rate you'll be paying when its time to renew. This is the 2nd time this has happened to me with Allstate, the first being several years ago. Seems like this is a common practice for them.

Added items to my policy after having paid in full for multiple policies a month ago. When I called…read moreto cancel I was informed they can only pro rate cancel. This was after 0 communication or attempt to call me before adding the unwanted coverage. Representative's response when I told her this would cost her business "that's okay with me" 0/10

We are switching all of our policies, increasing our coverage, reducing our deductibles, AND…read morereducing our premiums. Not a bad deal at all. Highly recommend you call Oklahoma Insurance Group and see what they can do for you!

From the owner: We have departments that specialize in insurance for:…read more Parents of Teen Drivers Auto Insurance for all drivers Home Insurance including claims issues Business Insurance, including workers comp, bond's and Business auto. Life and Health Insurance

Quick and professional service made it easy for me. I appreciate there quick attention to my needs.read more

After spending a long time on the phone with State Farm's 800 number attempting find out how to get…read morea replacement for the cracked windshield of my car. I spent 3 hours trying to get some questions answered, to understand what I was being told, and to understand how I should move forward. So finally I called my agent's office, Scott Tabares. I should have done this earlier. Marla answered the called. Wow, what a change. She heard my explanation of what had happened. Then ask if she could step in and help. It was obvious she cared about me as a person and as a customer. After a few minutes, I would guess less than 20, she had cut through the 800 jungle, and she and I were working toward a solution. She stayed on the phone with me through each contact until I had an appointment to have the windshield replaced. Thank you Marla. I appreciate the personal support and care. Again thank you.

If I could give 0 stars, I would, due to FRAUD…read more Here is a copy of an email I tried to send to Terry Cavnar after not receiving the type of assistance of customer service that is generally appropriate. "This email is to inform you that there have been events leading up to the dissatisfaction in your services and we are seeking a refund of $157.40 initially paid November 21, 2024 to set up homeowners insurance on our new property we are renovating in the country, in Hinton, OK. Chris instructed us to take pictures and upload them to the website with the explanation that we were currently renovating the property. Approximately 2-3 weeks later, we received a letter stating that we did not qualify for a policy and were given a lengthy list of reasons why which reflected the fact that the explanation attached to the photos was completely ignored citing the things noted in the explanation as causes for disqualification along with noting trees that needed removal. The property is out in the country, in Hinton, OK. It's in the woods surrounding Cedar Lake. We have removed some trees but we are not removing all the trees. The denial letter also highlighted piles of debris on the premises, which were the result of our work in renovations. Then, 2 more weeks later, we received a bill for the homeowners insurance that we were denied stating we owed $77.32 for the premium earned less any deposit premium paid while the policy was in force from November 21, 2024 to January 3, 2025. That is null and void because we never received any communication describing the terms of the policy, which was never issued due to disqualification. I called to speak with Chris regarding the situation last Tuesday, January 7, 2025 and Christina answered and said he wasn't available so she took a message to have him call me back. He never called me back. I called your office today to speak with you and Hannah told me that you were out of the office. She asked about the situation and I gave her all the details. She stated that she didn't see any bill due. In pressing her further for a resolution, she stated she would call billing to discuss the bill we received and she would get back with me "later". I told her I needed a resolution sooner than later and gave her a 30-minute deadline to get back to me. When she contacted me again, approximately 30 minutes later, she said that the billing department said that we owed the $77.32 when Hannah initially told me that she didn't see any bill due, and that it was for the policy, which your company denied us coverage for. I told her that it was not acceptable and we would be seeking a refund because we did not get services rendered for the fee we paid and certainly weren't getting good customer service to resolve the problem. I asked Hannah when you would be returning to the office and she responded she didn't know when you would be returning to the office. I asked Hannah to give me your direct email and she hesitated to give it to me. I had to request your email 5 times before she finally gave it to me. We want an immediate refund since our policy is not in effect with your company. Please return payment on the card the initial payment was made. We will be seeking coverage for our homeowners needs elsewhere." We will also be taking our needs to auto insurance elsewhere. Please note that it states I am in San Francisco, CA, but I currently live in OKC, OK as I moved here last Summer 2024. The email I sent to Terry, given by his receptionist, Hannah, was incorrect and the email returned undeliverable. *EDIT AFTER BECKY C. RESPONDED TO REVIEW ON YELP. This is a copy of what I sent "Becky C" in a message after receiving the response above on both Google and Yelp. "We did not have a standing contract as we did not receive any explanation of coverage (what would be covered or excluded) and nothing was signed. It was all verbal and Chris assured me that posting pictures with an explanation of renovations being done wouldn't be a problem. But that is beside the point that when I asked to speak with Terry directly, Hannah avoided giving me his email address and after asking 5 times, she reluctantly gave me an email address which wasn't good as it bounced back as "undeliverable". This is deceptive business practice." I have yet to directly communicate with Terry Cavnar.

My insurance company just dropped homeowners insurance in Oklahoma. Had to scramble to find…read moreinsurance for house and cars. Working with Chris has been a breeze. He got us the best deal of any other company. We ran into a glitch getting a discount for our roof and Chris went to bat for us. So impressed with the service he has provided.

Google rating only allows for 5 stars but if I could give them more!! They are reliable, freindly,…read moretrusting staff! No one better.

Mandi was amazing! She took the time to actually help me save 30$ on my car insurance a month. With…read more2 kids that's a big deal lol. She was very thorough and very happy to help with anything and everything. We will be switching our house State Farm soon as well. Thank Mandi. Your company is lucky to have you!!!