A gazillion stars is not enough. Both Andrea & Anissa go above & beyond the proverbial extra mile…read more I was searching for different car and homeowners insurance for 3 reasons: less expensive, better coverage, an actual person who would pick up the phone without having to 'listen to the menu as our options have changed'. I was happily surprised that I got all that and a bag of chips! Customer service is through the roof. I felt like I was having the most fabulous conversations with a neighbor. I traded in The 'H...F...' less expensive, better coverage, I don't have to talk to an automated system, if it does go to voicemail they call you back pronto! It's impossible to express how grateful I am to be in the care of Tucson Insurance. Thank you Andrea, Anissa & =^.^= our furry friends.

Very prompt replies to calls and emails. Best prices for auto, home, and investment properties.read more

Thank Dustin for your excellent customer service and patience when I was in the hospital. I will…read moredefinitely refer you to my friends and family.

Sarah did an outstanding job. She reviewed our coverage carefully and made some excellent…read morerecommendations that gave us the right coverage but with a lower premium. Now that is great customer service. I will keep me with State Farm longer and with Tom DeBerry's office for sure.

Philip Polder and his staff are everything you could ask for in an insurance agency…read more Friendly, efficient and professional service at its best.

I have had an amazing experience with this company! All of their agents are professional and…read moreexperienced and they are even able to help in English and Spanish. Julissa helped me get a quote and made it so easy! Will definitely recommend to people I know.

Jamie was very friendly, knowledgeable & patient. She left no questions unanswered. My insurance…read moreneeds are covered now. Definitely recommend.

From the owner: Ford's Insurance Agency is a trusted provider of comprehensive insurance solutions. With over 20…read moreyears of experience, our team offers personalized guidance to protect individuals, families, and businesses. We offer a wide range of insurance products, including auto, home, life, business, commercial, and workers compensation. Our agents work closely with each client to design customized policies that meet their unique needs and risks. Customer satisfaction is our top priority. We are known for our responsive service, attentive support, and ability to advocate for our clients. Whether you need to file a claim, update your policy, or have questions, our team is dedicated to providing personalized attention.

Truly remarkable: I reached out to Pacific, based on yelp reviews, to secure insurance for two…read morevacation rentals I own. The reception person answered in a brusque manner and asked me a question I didn't "get"-- something to do with vacancies on said properties. I told her I didn't understand her question; rather than rephrase, she asked the same question. I offered, wondering if it would help, "I'm seeking insurance for my vacation rentals. I'm the home owner." I received a why didn't you say so in the first place kind of answer (what does that have to do with vacancies..?) Then, totally unnecessarily , she followed up by telling me I should have communicated more clearly. I hung up. One of those days where you're fatigued and won't tolerate B.S. I don't judge a business based on one encounter with a front person, so I tried email. The remarkable part: None other than THE OWNER, NED, BOTH CALLED AND EMAILED TO TAKE ME TO TASK. I learned the receptionist lied, telling him I'd called her "stupid" before hanging up. I was startled by his reaction-- to immediately believe her, then to be so undiscerning as to immediately call and write me to say he is not interested in working with me. So: why should anyone else care? Because, this is what i call a "character revealing moment." This is how Ned runs his business. This is how Ned addresses conflict. This is how Ned, if anything goes awry, will deal with you. Not a class act; not a wise decision maker; not someone to give a (prospective) client the common respect that is due when you truly have no idea what happened because you were not there.

John Foxworthy is awesome. Buy switching our home and auto insurance over to John we saved over…read more$2,000 a year. Which is huge. They also provide excellent customer service.

Update to Stu's response: I spoke with State Farm and filed a complaint regarding Stu's comments…read moreand lack of professionalism at the time. I understand mistakes happen however, the defensive and condescending response was the reason I switched agents. This was discussed with Stu previously and this was his email response. "I'm certain I can make time to resume our discussion of "timely manner" again. Simply let me know if you'd like to do so. In the short term, however, Phillip Brit (copied above) may be able to lend you an ear or find someone else that will." The tone of the response continues to reflect the overall lack of concern for my business. I spend my money with businesses that understand the value of honest and sincere service, mistakes happen, poor attitudes are a choice.

Stu Lewis and the State Farm staff at this office are always pleasant, professional, through and…read morehelpful. Great team supporting a good set of products!

Steve and the team are so incredibly helpful! Always readily available to assist with anything that…read morearises. Recently had my windshield replaced and Steve had everything arranged for me in a matter of hours. Highly recommend!

Steve S. Has more knowledge and patience than most agents and he will not hesitate to go above and…read morebeyond to not only answer your questions and concerns,but to make sure you get the coverage you need. I Highly reccomend Steve S. For all of your insurance needs!!!!!

Worst insurance experience ever. Extremely unprofessional. I got transferred to these people from…read moreanother State Farm agency that I loved who changed companies. Over the last six months time I have contacted Thadeaus Jones agency to add or change a policy they have either never called me back after the request, or when they did days later they put the wrong type of car on the policy even though the have the correct VIN (happened twice), don't call you back at all, give you attitude, and always address me by the wrong name. I am currently on day 6 after calling 3 different days, of waiting for them to call me back so I can add an insurance policy. I'm not sure if this is putting me or them at a liability risk but It seems they have better things to do then keep me insured, so I will be going to a different State Farm branch.

Tracy is an angel. Super funny and 110% focused on helping you spend the least amount possible…read more Took me a grand total of 35 minutes to get auto and renters insured, papers signed, everything. She's awesome!

I've used American Family Insurance for the last 20 years, and I've used this particular agent…read moresince 2001. I've been a pretty low-maintenance customer most of that time, but last year someone ran a red light and totaled my car. It was the first time in my life I'd been in a car accident that was mine to deal with, so I was entirely unfamiliar with the process of making my claim and dealing with the other insurance company. Beth and Carmen were always great about answering my many questions--and anticipating many of my questions before I even had a chance to ask them. I also have to commend American Family more generally (as in the company as a whole, not just this agency) for their fairness in the valuation they gave my car--and for the work they did coordinating my temporary replacement car from Enterprise and my appointment at Von's Carstar for damage assessment.

This is a great agency. I have gotten consistently superior service from Beth and Carmen who handle…read moreevery problem intelligently, quickly, and carefully. I've had many agents over the years and I recognize the ones that rise to a different level. Beth is one of them.