Had my auxiliary battery replaced and check engine light diagnosed. The star is for the battery…read morereplacement. Charged me $165 to diagnose check engine light only to tell me they couldn't diagnose due to not having access to Chrysler server. Well if you don't subscribe to their servers you won't be able to diagnose their codes and therefore shouldn't charge someone for said diagnosis. They basically charged me to tell me there was a problem, which I already knew. Unethical business practice at best. Will not be going back and would not recommend!

This location has unprofessional, dishonest and untrustworthy management. Troy (the central…read moremanager) and Maurice (the manager) have colluded to not fix the tensioner on our timing belt that was installed improperly by one of their mechanics. This led to the engine being ruined. Maurice told us that "these kinds of things happen. We are a multi-billion dollar corporation. Our insurance will take care of this." Upon consulting with his boss, Troy, the two managers suggested we pay half of the cost of this new engine install. We refused this proposal and requested they keep their word, claim to their insurance, and fix our vehicle. 18 months later, an open claim with the BBB, countless hours spent on the phone, we come to find out they deleted our service record and completely deny responsibility. My husband now has a new car. And we are still paying the car note for the Acura they ruined. Consumers BEWARE!

Allison and Ann helped tremendously with our roof claim. Their professionalism, service and caring…read morefor our issue was so greatly appreciated. Because of their efforts we are State Farm clients for life!

Allison is top-level. She takes time to understand what's needed, truly knows personal insurance,…read moreand has provided guidance and help to me for nearly a decade. Heartily recommended.

They shop around for you !!! Great genuine people. Good company. Very knowledgeable with my many…read morequestions. Very responsive too! They've helped my whole family ! Everyone was very satisfied. Highly recommend.

From the owner: Florence, KY:We offer core financial and insurance services from over 50 top-rated companies,…read moreassuring competitive rates and comprehensive coverage through careful policy design and needs consideration.

I contacted Cindy Cason-State Farm insurance agency about getting car insurance. I was directed to…read moreEric (who by the way is my new insurance agent) he worked diligently to get me what I needed and at the price I needed Too. I have never dealt with an insurance agency that actually went out of their way to get you not only what you needed, but what you asked for. It was absolutely NO-HASSLE NO-PRESSURE NO-PROBLEM. Thank you, State Farm and Eric for the customer service that I received from your agency. You just made a lifelong customer/Friend. Completely satisfied, Dr. Robert (Bobby) King Ph.D

Jason, thank you so much for your help. You are a pleasure to work with. Highly recommend them.read more

I've been with State Farm 50 years for auto and 25 for home owners. Claims have been handled…read morequickly without added stress, highly recommend for peace of mind.

I was formerly with Allstate. I was with them for over 40 years. I was older, driving less with no…read morecitations or accidents - yet my premiums continued to rise. They insured my home and even a boat for several years. Yet, my premiums continued to rise and rise. I called them several times to try to get it reduced to no avail. One day, as I was driving past this State Farm office. I decided to stop and find out if they could help. Wow, I can't begin to tell you how glad I am that I did. They were literally hundreds less than Allstate. I called my daughter and several other people that have also left their previous insurance companies and signed with State Farm. I don't know about the negative reviews that have been left here. It seems to me that they each had other troubles and tried to apply their anger here. Whatever. All I can say is that I'm absolutely thrilled with the Bob Boswell, Jr. State Farm Agency.