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    Allstate Insurance Agent: Scott Woodruff

    5.0 (1 review)
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    Services - Allstate Insurance Agent: Scott Woodruff

    Homeowner or property

    Car and truck insurance

    Life insurance

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    6 years ago

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    Emilee Johnson - State Farm Insurance Agent - State Farm Logo

    Emilee Johnson - State Farm Insurance Agent

    (2 reviews)

    We are truly blessed to have worked with this State Farm Agency!…read more We called in to get some information and to setup an appointment. Edith helped me with some preliminary information and scheduling our appointment with Michelle. Edith was very kind, caring, and professional and I really enjoyed our call!! The following week I spoke with Michelle, who gave me quotes and additional details regarding the policies. I also shared with her that we had some issues with our existing insurance company. I was waiting to see if they were going to resolve them first and if not, we would switch to State Farm. Michelle was absolutely wonderful!! She was very positive, enthusiastic, caring, professional, and very knowledgeable! And, she was very patient and didn't pressure me at all. It turned out that we weren't able to get resolution from the other insurance company and a few days later, I called Michelle back to setup our policies. The process was very smooth, quick, and efficient and we did it all over the phone. Michelle invited my wife and me to visit the office (when we had an opportunity) to put the face to the voice. And, we did shortly thereafter. We really enjoyed meeting Michelle in person. She was very warm and welcoming and introduced us to the team as well. And, she also gave us a little tour of their office. Wow! That is World-Class Service!! The overall experience was amazing and I would highly recommend Emilee's State Farm Agency. I wish that I could give them 10+ stars!! Thank you Michelle, Edith, Mike, Carl, and Team for a great experience! God bless you all!!

    So happy with the service provided by Neil and Emily. They went above and beyond when I actually…read morehad a claim and needed their help. Truly recommend their personal touch and this business!

    Metlife

    Metlife

    (1 review)

    At best MetLife's customer service is abysmal. At worst, they are thieves…read more My husband is the "owner" of a life insurance policy where I am the insured. We wanted to cancel the policy because I was able to replace this $750k policy with a $1M policy AND save $80/mo. My husband executed the necessary forms on 6/2/2017. Although they HAVE my husband's tax ID, in the section of the form that says, "Enter your taxpayer ID", my husband entered MY tax id and not HIS tax ID. Apparently it is supposed to be HIS tax ID, not mine, and for that reason, they have never cancelled the insurance but have continued to automatically withdraw $259 each month. This seems like a relatively easy mistake to make since the word "your" could refer to either of us and we are both associated with the policy. Take a look at the attached form - this is the one we actually sent on 6/2/17. NOWHERE on the form does it say it needs to be filled out from the perspective of the owner (and, in fact, the DOB and other info relates to me). I was still charged the full premium on 6/15/17 although I would have thought they could have processed it by then. When I was charged the full premium, AGAIN, on 7/17/17, I called and requested a refund. MetLife said it wasn't possible to refund the money. Now, do you suppose they would have paid the $750k if I had died between 6/2/17 and today? Or do you think they would have trotted out my husband's EXECUTED request, on the proper form, to cancel the life insurance effective in June? What happened to the days when people did the right thing because it was good business??

    Allstate Insurance Agent: Scott Woodruff - homeinsurance - Updated August 2026

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