Scott saved me when he speedily readied my flood insurance for an already troubled escrow. I had…read moreshopped for flood insurance and thought I had secured a bonded policy, but never heard back from the agent until it was too late. Scott stepped up and made it happen. He was professional, courteous, and so very helpful. I'm in my new home thanks to those that helped along the way. You're in good hands with Scott as your agent.

Scott responded very quickly, and altho I didn't end up working with him bc condo insurance is…read moretough to get in CA, I appreciated and admired his straightforward, honest, and empathic reply, letting me know that he could provide quotes for non-admitted companies only. But he pointed me to a few of the larger insurance companies that might be able to help me, and sure enough, one of them worked out. So grateful for your help, Scott!

I have been a customer for several years now. I have several / bundled insurance policies with…read morethem. For me what's been exceptional about them is: 1. Service: over the years, whenever I've had questions about premiums, coverages, changing policies, adding or removing cars etc, they have been extremely helpful in educating me about the options available to me. I've never felt like I was being "sold" something I didn't choose or want. 2. Claims: the moment that matters is when an accident or a claim occurs. Of course this particular team is not as involved in the whole process but they were my first call and they were extremely helpful. I also spoke to them when I had any questions about the whole process (beyond the claims specific contacts). Overall - I'm very pleased with their service.

Libby and her staff deserve this rave review. We have been happy State Farm clients for decades,…read morebut since being transferred to Libby's office due to a retirement (sadly not ours), we have been even more happy. She is readily reachable, responds quickly, is very knowledgeable regarding risk evaluation issues and the need for coverage upgrades, and we find her approach to comparing insurance options rational and not geared towards over-selling. Plus, she is a pleasure to work with. Highly recommended.

He gets an F for failure…read more A total lack of response has caused me to seek another insurance company after over 20 years. Way to ruin a long-term customer relationship I had with State Farm. It's not like I don't have choices. This guy just works from home by himself since when you call no one ever picks up and then he might call you back later from his cellphone, but usually just ignores your voicemail. He doesn't seem to be able to make any policy corrections quickly (or at all) like other State Farm agents can, and he just does nothing. I've been with other State Farm agents who not only have an office, but can put in policy corrections pretty much immediately, which triggers an updated rate and bill. But with Nima Rad, I'm going on a month and he has done nothing for me at all. You would think he would want the insurance policy to be correct, and get it corrected ASAP, but instead he's just stalling making the corrections probably hoping that I will forget about it and needless pay more money. I only drive like less than 5,000 miles a year yet on my latest bill, he put that I drive over 15,000 a year. And now I can't seem to get him to correct this error. I've had it with this and have sent noticed to the corporate office about it and also am closing all of my multiple policies with State Farm. Good riddance.

I have been with State Farm and Nima and company for a few years now. Not only do they help me get…read morethe best prices for my insurance needs but when I have had claims their main concern has been the client first then everything else. Appreciate the great customer service and rates.

Alan Palfi is excellent and super knowledgeable - he has a great way of explaining your insurance…read moreneeds - a true feather in your cap!

Alan is a life saver. If I could, I would give Alan 5+++++ stars. I first encountered Alan…read moredouble digits years ago when I first moved to California, single with nothing to my name except a car that needed insurance. Alan was patience, thoughtful and spent the time helping me understand various coverages, how they work, and analyzing what would be the most economical for me. Rarely do you find any professional/agent who has the patient and compassion to work with someone who is just utterly confused by the system all the time. And back then, it was just a simple car coverage. Since then, as I have grown up and my needs have changed, Alan has been my go-to guy for all my insurance needs (vehicles, homes, life, etc.). During these years, there has been stressful times where Alan has been there for me and my family, he is always reliable and having him during these times made everything easier. For example, there was once a car accident where I was hit by another car. He helped me through the claim process, and would be on calls with me talking to various parties to make sure I got through the process. The result, I was very satisfied by the compensation. Another example would be when we were purchasing our home. Due to the circumstances, we needed Alan to continually provide proof of insurance to multiple parties that kept changing various items that impacted the coverage. Alan was timely in responding and patience in dealing with the request. (It really was an insane amount of edits, and each minor edit was a lot of work for Alan). I highly recommend him!

Greg has been our agent for 10 years and has always been there for us. Thanks, Greg!…read more-The Tam Bikes Crew

When I left a VM for this company, I received a TEXT MESSAGE requesting I allow them to barrage my…read morephone with marketing texts! They obviously don't care about personal service. Computer generated responses are all they seem capable of doing. Not a single call back. This dependence of automation and text data is as impersonal as it can get. I can only imagine what would happen if a claim had to be resolved. This is the second Farmers Insurance office I have tried to reach out to. Guess that's a good indication of the company's concern about its customers. On to another company.

Omg my friend went here to up date his car insurance every half a year, I saw his policy for each…read morecar charged totaling both for liability for each car, $859 for both car, but other receipt that he paid, came out to be $1.149.00 ?? is this you supposed to tell your clients that there's a service charge on all the insurance and all the processing work from that company? My friend wasn't told. !!!! Why Mr. Daniellll ???? Shame shame on you...!! At least our money transfers we knowing there is a service fee... I'm not going there with my friend ever .... I can't recommend anyone goes there.. so sad for those immigrants that go there and send money to their family in Mexico and other countries so sad,....!!

Our first time here. Try the money transfers!!..they have any type of insurance, they do taxes,…read moremarriage license, pay fastrak, pay tickets, pay bills, mobile top up, cash checks, dmv services, consular appointments, travel tickets. "We speak English and Spanish!!" Call us: 4155215630...

Been paying this guy for over 40 years without a single claim but rates keep going up over 10% in…read morerecent years. On top of that, the staff are always changing and don't know wtf they are doing and will be happy to argue w the frustrated customer. Will definitely switch to different Stare Farm agency OR possibly switch to different company. I suggest you do the same - look for different SF agency or try other companies and definitely skip this WOO.

I have been a client of Michael Woo for about 10 years just for regular car and home insurance…read morebecause its required. When I wanted to change a property to a multi unit rental, Andre dropped the ball and never really got my policy changed back in August 2020. I dont hear anything from them until I get a letter at the end of May from my mortgage company saying that they will buy insurance and charge me because I don't have insurance on the property. I freak out and call his office to explain and complain about the situation. She gets flustered and has the gall to say 'so you want to cancel your policies?' What?? I finally get in actual contact with Michael and he says I have to get an apartment policy because it 3 units. He sets me up with a monthly autopayment for all policies. And I think all is well and smoothed out. I go to refi, a girl from his office calls to verify because another mortgage company is calling for info. She tries to look up my policy and cant find it! She says it looks like it was cancelled without a reason shown. I tell her about the failures before and ask how come there was no word from their office when this was cancelled. She said she will look into and get back to me later that day. No word for a week, so I email Micheal asking what is going on? No reply, no call, nada. My loan officer reaches out via email to his office with me cc'd. I text him on his personal phone and ask what is going on? I email specifically that I want him or Julia to handle this situation and not Andre. What does he do? He has Andre call me and I let Andre know the whole situation and how I have no faith in him to do his job. During our conversation, he tells me he doesn't know why Michael set me up with an apartment policy and it should be 2 separate policies because there are 2 different structures. He says that he should have it in that day. I said that we'll see having no faith in him. I specifically told him to email me only because nothing gets done without having them put in where its recorded. And of course he didn't get it done until a few days and my mortgage company force me to buy their expensive insurance. So really to try to get a correct policy from their office took over a year. Needless to say I am no longer a client. I got an agent that actually follows up with calls and detailed emails. Not only that, the correct policy with higher coverage was 1000 less than what Micheal set me up with. So I pretty much paid 500 more for the incorrect coverage he charge me for a few months and the expensive insurance my mortgage company forced on me. Key Advice: Get a different agent. Get different quotes even with other State farm agents as you can have different agents for different policies. If you do choose/stay with him, get everything in email or text or whatever you need will most likely get forgotten.

I just wanna start this review by saying thank you to Trevor and his team. They're very…read moreprofessional and helpful in every angle that I need to help with this is my first time crashing a car so sometimes be cruel is what to do next but they were on the phone with me helping me with the Insurance with the Car in pretty much with all the paperwork that I need to be done. Very nice very professional. I just want to say thank you again and happy holidays guys. I hope to you at the Giants Ferry boat to S.F Aloha

I would give zero stars if I could. I had a bad experience with my original State Farm agent and…read moresaw the positive yelp reviews for Trevor so decided he probably deserved my business more than the previous agent. Boy, was I wrong! state farm provides you with your agent's phone number for messaging and Trevor wouldn't reply to my questions regarding a claim. I prefer to give my hard earned money to people who deserve it

Family business that treats customers like family, always there when you need them, great rates too!read more

They have been our insurance Co for over 7 years. Always very helpful na d polite. We have shopped…read moretheir rates a few times over the years. i have not found better any where else. Plus it pays to have a relationship established with one Co for years. Thanks Mike and the crew,

The Lazar Agency has always given me great service. If I could give them 10/10 I would. You can…read moretrust them to help you manage your everyday risk easier and they almost always pick up by the 3rd ring and if I leave a voicemail they get back to me the same day. Service like this is becoming rare!

I had an probable issue with my insurance and requested a manager to call me back. A manager didn't…read morecall me back, as I requested. I got a call back from Adam Lazar directly. He was courtious, listened and explained exactly what was going on with my insurance - the outcome - no error just needed further understanding of the policy. I feel the company really cares about a customers needs when the owner, Mr Lazar took his time to discuss and help me understand my policy. Very happy with the service and glad to be a customer of this branch and Allstate.