I reached out to this business to help me with Covered California. I had to wait between one and two weeks every time I needed to engage with the business. The representatives did NOT stay on top of my registration, the deadline passed, and I ended up without any insurance even though they got paid for supporting me with this process. I really wanted to support a local small business, but my business was not prioritized AT ALL. Do not recommend. read more

Jen Barstow was very helpful as my COBRA was coming to a close and I needed to find another plan. She helped me find the right coverage even when it didn't benefit her--e.g., she gave me links to enroll in VSP and Delta as I needed those networks, but they don't sell through agents. She was professional and responsive, and I'd highly recommend her. read more

Wow, I cannot say enough about Sue Barstow. I was first introduced to her in 2009 when she got me independent insurance. What a powerhouse! Sue is highly unusual in her attentiveness, responsiveness, professionalism, and down-to-earth style. Many years later when I needer her again, she was right there for me. Sue goes above and beyond the call of duty for her clients, proactively reaching out to help and forever attending to whatever we need. Plus, she's fun to work with, which is a huge bonus (and very impressive) considering the difficult and somewhat unpleasant task of navigating US health insurance. She's so energetic and enjoyable to work that the process seems more than just bearable. I've also gotten to know her daughter and business partner, Jen, over the years. Jen is equally as on-the-ball as Sue is. You can't go wrong with this dynamic duo if you are looking for top-notch health insurance brokers! read more

It is hard to express my gratitude to Sue. She is a wealth of knowledge on the complexities of health care. Anytime I had a question, she would respond with emails with in depth responses that I could then go back and reference, which was extremely helpful. With her guidance, I was able to make a decision with confidence based on some of the key criteria (1.Plan Type (PPO vs. HMO vs. EPO) 2. Premium 3. Deductible 4. Current Doctor Coverage) I am truly indebted to Sue for all of her help - THANK YOU SUE! read more

After losing my medical insurance in the middle of a pandemic (yay!) I searched diligently on the websites designed to help me navigate the market. It was so frustrating. I reached out to Jen Barstow at Ross Valley Insurance based on her great Yelp reviews. I'm so glad I did. First, I didn't know that brokers were available to provide services to people like me - just looking for personal medical insurance. What's more, there is no charge to me but the various insurance companies pay her for her services. Jen was kind and caring, and asked all the right questions in order to design a package of possible plans customized to my needs. She was easily available by phone and fielded all my questions with thorough, easy-to-understand answers. It felt like I was talking to a friend rather than struggling to navigate through a bunch of legalese and insurance-speak on-line. I would not hesitate to use her services again or recommend her to my friends. I mean, why not? She was wonderful to work with, and she was free to me, and she saved me from huge headaches! read more

Well overdue review for Jen Barstow! She took great care navigating me and my husband through the Covered California program. Her attention to detail and her persistence to get the answers we needed by deadline were priceless. She took so much stress out of the process. Cannot thank her enough! read more

I've been working with Jen Barstow since California Covered appeared and I needed help negotiating its poorly designed, non-user-friendly website. Reporting changes in my income to Covered California actually seems harder than the initial application. Each time I fall into one of many possible holes in the process, Jen is always there to help me out and get the whole mess cleaned up. This happened for me again today. Upon updating my income for Covered California, I was informed I no longer qualified for assistance. My income hadn't increased that much! I sent Jen an email - she was out of the office sick - and the next day (today) I received a friendly and thoughtful email from her explaining how she went on line, saw my update, found my error and fixed it! Jen, you're the best! read more

I was just about to have a nervous breakdown trying to navigate the Covered California maze by myself when a brainstorm struck and I realized an insurance agent might be able to help. I looked on Yelp and found Ross Valley Insurance which turned out to be a 5 minute walk from my house. Jen Barstow was an angel and not only researched and made calls on my behalf, but just had such a knowledgeable and capable approach to the whole thing that she made me feel I wasn't alone and had an ally helping me through the whole insurance mess. Thank you Jen! You are awesome and I so appreciate your help and assistance. read more

The "2 Sues" work here, and at least one of them was VERY helpful, friendly and accomodating in helping me get health insurance. She even filled in all the forms online for me while I sat in traffic on my phone with her. Couldn't ask for more! rossvalleyinsuranceagency.com or 2sues.com read more

I would happily and gratefully give Sue at Ross Valley 12 stars if I could! Sue is an independent insurance broker who specializes in health insurance. On top of her professionalism, she is calm, super patient, and soooo helpful when it comes to all things health insurance. Besides helping me zero in on the best program for my family (cost, coverage, deductibles), she has also gone back to my providers for billing errors and provider mistakes. Ross Valley was recommended to me a few years ago and there is no looking back now.... Sue is a part of our family's financial team! read more

I first met with Sue and Jen while planning retirement about 2 years ago. They helped me to optimize COBRA and strategize the best transition to Covered California. Their help gave me and my wife great support and peace of mind during the whole process. I highly recommend their service. read more

Well, I wish I could write a glowing review like all these other happy customers. Unfortunately, my experience was not so great. I wrote an email and spoke by phone with Jen on March 6. I have signed up with one of the Affordable Care Act Insurance programs and have not been completely satisfied. After discussing this with Jen, she told me she could help before the March 31st deadline and that I would hear from her the following week. After waiting 10 days, I called her and left a message and also sent an email. I received no response. A few days after that, I sent another email asking her if she was going to be able to help me before the deadline and asking her to let me know either way. I have heard nothing!!! Not even a simple email stating "I can't help you". Nothing, nada, zip, zero. I understand that they have been swamped with the Affordable Care Act deadline but to offer to help and then to be left dangling is not only unprofessional, it's inexcusable. I wish I had the same positive experience all these other Yelpers had but my experience was a disaster. We are now stuck with an insurance we are unhappy with until the next open enrollment period at the end of the year. Ugh! read more

I agree with one of the reviewers Would give Sue 12 stars if I could Whenever I have an inquiry regarding health insurance, SUE = perfection She is to the point , honest, and excellent with details Her ability to translate some of the most difficult insurance language, puts me at ease dealing with important matters SUE BARSTOW is de best! read more

Ross Valley Insurance - Half way to Los Angeles Aids/lifecycle - Life Insurance Near Me - Fairfax, California

Tommy thats so funny, i dont know which one either, but then i only worked with one, she was great saved me a lot of money!!!! You should definitely at least get a quote from them, one of the Sues, that is. read more

Sue Barstow is probably the nicest woman I've met since moving to California 8 years ago! I was referred to her by a client of mine and I've been thanking her ever since! She helped me and my husband get insurance, very quick and easily! I had to move my appointment a few times and she was flexible and understanding! It's a family run business, her daughter and her new baby and the dog, it feels so comfortable while your in there, I'd give them 10 stars if I could! Thank you sue for making insurance 100 times less stressful for us! read more

I have been getting my health insurance through Sue Barstow at Ross Valley Insurance Brokers for about the past five years. I have always found Sue to be helpful and professional,and she has consistently given me good advice. She is a pleasure to work with, and I highly recommend her. read more

My wife and I have used Ross Valley Insurance for years, and my wife uses them for her office's insurance needs too. Susan Lundy is a gem. She's one of those people who still remembers who you are after you are a customer. The service is great. If there's a problem, she is on it! Why aren't there six stars allowed? read more

The Sues are the best! And don't forget Jen, she always greets you with a smile. Whatever my insurance questions are, they feed me candy and help me figure it out, and even offer to take care of my child! Now that's a friendly insurance agency! read more

Jen and Sue are amazing professionals. While I am in the insurance industry, I am not a health insurance expert and they certainly are! I refer all my health insurance business to them and have all the confidence in the world that they will take excellent care of my clients. I have this confidence because my clients tell me how well they are taken care of. read more

Sue's name was given to me by a friend of a friend. I was assured she was a person who could get to the bottom of a complex health insurance issue and in the end, "surely find me something." I was a bit skeptical because my situation seemed grim after I had been denied by several companies....but Sue stuck with me and found a health insurance policy for me when I could find nothing on my own. She was also filled with very insightful advice about the various options (or lack of). I HIGHLY recommend her! read more

Jen Barstow of Ross Valley Insurance helped me navigate the new health care system when my COBRA benefits ran out. I thought I was pretty savvy about how to pick a new health plan (having done it many times before as a small business owner), but Jen helped me really figure out actually cost - above and beyond monthly premiums, by making sure I thought about what health needs I have had historically and which services I may need in the coming years. She also volunteered to do all of the paperwork for me and to research which medical providers were on which plans in addition to following up not he application process. Finding and applying for health insurance has always been an incredibly stressful process, but I felt like I had an advocate in Jen. read more

Sue and Jen are the BEST! Extremely helpful and go out of their way to work with you. They are always willing to take the extra step to make sure you understand everything and you are comfortable with the information being presented. read more