My family has been using Matthew's Insurance for decades. They are always friendly, helpful and…read moreknowledgeable. They look at new options for us every year, saving us hundreds of dollars.

I found this company because I was having issues with Farmers Insurance. I live in California and…read moreFarmers threatened cancellation of my policy. I was in a panic as we had limited time, I was out of state and remote, Farmers was uncooperative and I was getting zero support from my existing insurance agent. I went on google and found Matthews Insurance purely from a google search , where they had five stars. I was a little concerned when I saw a 1 star rating on Yelp, but anyways, I decided to call as I needed options, and fast. I spoke with Eric Matthews, who is probably one of the nicest and most patient people on the planet. I was also out of state at that moment when I called, traveling..... and between cancelled flights and airport drama, trying to get my application in with Eric while at the airport terminal. Add the issue of my then-insurance and roof repair issues and claims, I'm sure I was a handful! However, Eric was cool as a cucumber and extremely professional!! Eric gave me very candid advice, after our convo, that I truly needed to do a full roof replacement to stay insurable. My issue was I needed a reliable roofer (I was out of state!!) and I needed short term financing. Well? Eric not only referred me his own roofer but also the roofer who had done work for his brother!!! He mobilized his own network to get me help. Truly, that was going above and beyond. I ended having a truly seamless experience with the roofer and subsequently, it was so easy to transition the insurance to Eric Matthews and Safeco. Additionally, Eric was been extremely responsive to all my concerns. I send an email? He replies. I call? He answers and/or returns calls very promptly. I felt like Eric brings back old school traditional, excellent customer service. Super thrilled to have found him!! I recommend to anyone to do business with him. I'm not an easy person to please as I have high standards, but Eric meets every standard, and more. And by the way, I believe he told me he was also in the service. ( I interviewed him on his credentials.) Maybe that's the root cause of the disciplined approach and the work ethic. And sir, thank you for your service!!!! Five stars for Matthews Insurance Group!!!!!!

No rating. 3 weeks later after being rear-ended by one of their policy holders David Floyd. Claims…read moreadjuster Ms Willis will not pay out my claim. The claim is completed. But refused to pay me. Then I get an inner office email from the claim adjuster I first talked to passing me off to another adjuster. Good job liberty mutual. Very professional.

Horrible Company. I was told I would receive all of the items out of my truck after an accident…read more Over a month later, I am finally told they found 2 items in my truck- and spare old apartment key and double sided tape. I am missing close to $500 worth of items from my truck, that are now "missing". They claim these items were never in the truck. Currently have a case pending with them as negligence to keep my truck items secure.

I had the best Tax Prep at this business not only did they do my 2024 tax yr but the previous year…read moreas well very professional and communicative

From the owner: When it comes to Insurance Companies, Car Insurance Companies and Homeowners Insurance, no one…read morecompares to A Metroplex Insurance Service. With years of combined experience, A Metroplex Insurance Service has worked hard to build the trust of our clients in Forest Hill, Fort Worth, Dallas and beyond. Visit our website to learn more. Or better yet, click the link and call us today!

What an amazing agency!!! Everyone is so welcoming and very informative at the same time. Brian is…read morean outstanding agent and person. Anybody who goes here, won't regret it!

Our experience with Brian Scott of Farmers Insurance is nothing short of sheer delight. He has…read moreconsistently taken the time to make us a top priority. Because it's such a client-based industry, everything is person-to-person. Brian really caters to the individual need. Thank you Brian. Karen Finley D&G Quality Roofing Burleson, TX

Female agent is very dismissive and impatient. Will hang up on you for calling to ask about policy…read moreand coverages. If you decide to take your business here, please do yourself a favor and work with Manhattan Nguyen. He is very attentive and will work with you to get lowest rates possible. Cô nhân viên nữ ở đây rất khó chịu và thiếu kiên nhẫn. Gọi đến hỏi về chính sách hay quyền lợi bảo hiểm là có thể bị cúp máy bất cứ lúc nào. Nếu bạn vẫn muốn làm việc với công ty này, tốt nhất nên liên hệ với anh Manhattan Nguyễn. Anh ấy rất nhiệt tình, lắng nghe và sẽ cố gắng hết sức để tìm cho bạn mức giá hợp lý nhất.

Manhattan is a very commited agent aslo a great resource. They helped me understand my current…read morepolicy and gave me options for my Auto Insurance! Thank you so much!

I just spoke with Geico Courtney/sales and she was so rude. For starter she spoke so fast I could…read morenot understand her accent and she was talking so fast. After I told her she continue talking so slow. Ihave the phone to my husband and case closed. It sounded as if my accent was bothering her. Very rude and unpleasant. I hope to find another insurance with better rates because I am tired of not having an agent, waiting forever to talk to someone.

Keyli was extremely helpful! Definitely recommend going here! I was able to get all the help I…read moreneeded.

I believe that Mr. Massey's agency raises the bar for all other insurance agents. He and his staff…read morebent over backwards to help my family save money on each of our policies and still have far better coverage! The customer service is impeccable and when a quoted price changes, I get a full explanation as to why and the opportunity to change my policy to meet my budgetary needs. My family and I couldn't be more pleased and I highly recommend Mr. Massey and Allstate for all of your insurance needs. I feel valued as a client by every member of the staff. I can't really ask for more! Mr. Massey is readily available and easy to talk with about possible issues. The staff are knowledgable, polite and determined to answer questions quickly and accurately. They exceed expectations!

Whenever you shop for something, whether it be a product or service, you want to know that you are…read moregetting a good deal for your money. With Michael Massey Allstate, you not only get the assurance of being insured by Allstate, but also by someone who will treat you as he would a member of his family. Michael and his team are always attentive to our needs, and committed to superior customer service. You do have a choice when it comes to insurance agents, and can find no better than Michael Massey Allstate.

Pearl has done an excellent job with managing my account. She's professional and very good at her…read morejob.

Jesus was extremely knowledgeable and made renewing my insurance so easy. He was able to answer…read moreevery question I had with detail without making me overwhelmed. Definitely look forward to speaking with him in the future.