My family has been using Matthew's Insurance for decades. They are always friendly, helpful and…read moreknowledgeable. They look at new options for us every year, saving us hundreds of dollars.

I found this company because I was having issues with Farmers Insurance. I live in California and…read moreFarmers threatened cancellation of my policy. I was in a panic as we had limited time, I was out of state and remote, Farmers was uncooperative and I was getting zero support from my existing insurance agent. I went on google and found Matthews Insurance purely from a google search , where they had five stars. I was a little concerned when I saw a 1 star rating on Yelp, but anyways, I decided to call as I needed options, and fast. I spoke with Eric Matthews, who is probably one of the nicest and most patient people on the planet. I was also out of state at that moment when I called, traveling..... and between cancelled flights and airport drama, trying to get my application in with Eric while at the airport terminal. Add the issue of my then-insurance and roof repair issues and claims, I'm sure I was a handful! However, Eric was cool as a cucumber and extremely professional!! Eric gave me very candid advice, after our convo, that I truly needed to do a full roof replacement to stay insurable. My issue was I needed a reliable roofer (I was out of state!!) and I needed short term financing. Well? Eric not only referred me his own roofer but also the roofer who had done work for his brother!!! He mobilized his own network to get me help. Truly, that was going above and beyond. I ended having a truly seamless experience with the roofer and subsequently, it was so easy to transition the insurance to Eric Matthews and Safeco. Additionally, Eric was been extremely responsive to all my concerns. I send an email? He replies. I call? He answers and/or returns calls very promptly. I felt like Eric brings back old school traditional, excellent customer service. Super thrilled to have found him!! I recommend to anyone to do business with him. I'm not an easy person to please as I have high standards, but Eric meets every standard, and more. And by the way, I believe he told me he was also in the service. ( I interviewed him on his credentials.) Maybe that's the root cause of the disciplined approach and the work ethic. And sir, thank you for your service!!!! Five stars for Matthews Insurance Group!!!!!!

Monica was very easy to work with and the quote was competitive. I will go to Monica when it's…read moretime to renew auto to bundle with the home coverage we obtained today!

From the owner: Bundle and Save- Did you know you can save more when you combine your home, auto, and life…read moreinsurance with Farmers? One policy is great -- but multiple policies mean bigger savings and better coverage.

Susanne is such an amazing person to work with regarding all insurance needs. She truly listens to…read moreyou and thoroughly checks every single option to make your policy price the best possible. She is easy to talk to and really provides above and beyond customer service!!

I have used this agent for 20 plus years always great service. Patti the office manager is always…read moreprompt to respond and provides great service. Great agent to use for all my insurance needs

Female agent is very dismissive and impatient. Will hang up on you for calling to ask about policy…read moreand coverages. If you decide to take your business here, please do yourself a favor and work with Manhattan Nguyen. He is very attentive and will work with you to get lowest rates possible. Cô nhân viên nữ ở đây rất khó chịu và thiếu kiên nhẫn. Gọi đến hỏi về chính sách hay quyền lợi bảo hiểm là có thể bị cúp máy bất cứ lúc nào. Nếu bạn vẫn muốn làm việc với công ty này, tốt nhất nên liên hệ với anh Manhattan Nguyễn. Anh ấy rất nhiệt tình, lắng nghe và sẽ cố gắng hết sức để tìm cho bạn mức giá hợp lý nhất.

Manhattan is a very commited agent aslo a great resource. They helped me understand my current…read morepolicy and gave me options for my Auto Insurance! Thank you so much!

From start to finish Ms Leslie was awesome and so kind. She was so helpful and patient. She was…read morevery knowledgeable and answered all my questions. State Farm is lucky to have her. Thank you Leslie!

A few years ago I was having trouble with an insurance matter and my agent was no help. I stopped…read morein to see Al Clark and without hesitation I was taken to Mr. Clark himself! Very nice and very helpful. Problem was solved. I really liked their agency but I had been with my agent forever and State Farm for 43 YEARS. Recently my agent retired but apparently sod her agency to someone else. Got in a major accident and needed help immediately. NO HELP WHATSOEVER. Several issues but basically she had just started and I could see after dealing with their office for 2 days realized i "got to go". Merely made a phone call to SF. I requested to change to Al Clark. It was done and guess what ? Today got a very courteous letter giving me my claim number and offering to help me with whatever I needed. What a difference. If you have any insurance agent problems or are just starting out GO TO AL CLARK. I just can't say enough good things about them. They are great. Tanya Burdett

This is the best insurance agency that I have dealt with to date. Everyone I have talked to in…read morethis office has been great and so easy to work with! I highly recommend them!

I recently had a roofing claim due to hail storm. I wasn't looking forward to dealing with the…read morehassle of going through the insurance process. Thankfully, Bill and his team did a remarkable job. The entire process was quick. Wes is great and saved me money on my new policy. I would highly recommend this insurance agency.

I've been overpaying Progressive for who-knows-how-long?! Do yourself a favor - call Geico FIRST.read more

Progressive is the worst insurance company (next to Farmers). They stiffed us on a rental (we were…read morein IN & live here in TX), then they didn't pay my vehicle off after they deemed it totaled. Leaving us with $1100 to still pay, like REALLY? You pay all but $1100 (leaving us stuck to pay that) & you know we're on disability with no money for a down payment for another vehicle, but they could care less. Been trying to contact the claims adjuster (Juan Diaz) since last week & have YET to hear back from him, but before we signed the papers to release the vehicle I couldn't keep him off my line. Just ALL AROUND SORRY! I would give them negative stars if I could.

No rating. 3 weeks later after being rear-ended by one of their policy holders David Floyd. Claims…read moreadjuster Ms Willis will not pay out my claim. The claim is completed. But refused to pay me. Then I get an inner office email from the claim adjuster I first talked to passing me off to another adjuster. Good job liberty mutual. Very professional.

Horrible Company. I was told I would receive all of the items out of my truck after an accident…read more Over a month later, I am finally told they found 2 items in my truck- and spare old apartment key and double sided tape. I am missing close to $500 worth of items from my truck, that are now "missing". They claim these items were never in the truck. Currently have a case pending with them as negligence to keep my truck items secure.

I worked with agent Bella Pitts and she was a joy to work with…read more She was patient, kind and I loved my entire experience She was very knowledgeable and understanding I love how she took her time to make sure she was doing all she could to help me Bella energy alone was great and I would pay higher cost if I had to just because of that! Thank you!

Worst customer service! They canceled my policy without notice and I haven't had any claims in over…read more6 years.