Looking to get a quote on home insurance, we called (based on a referral) this Allstate office. Went through the standard process of answering questions about the home, etc. Were told it would take a day or two for the quote and would receive a call when it was ready. Two weeks later have not received that call so we called to follow up. The woman who answered the phone, Brandy, was most impolite. She said that (due to us not having Allstate as the insurer for another home we have) they would not be able to provide insurance for a second home. Okay, it's fine if that's how Allstate works - but isn't this something they have known this when we first called? The problems were:
1. They did not follow up with us as promised.
2. Brandy continually used insurance industry lingo and when I asked her to use non-industry lingo, she became rude and essentially hung up on me.
My recommendation: there are plenty of other insurance companies, and several other Allstate offices - if good customer service and polite communication are important to you, don't waste your time on this particular Allstate office. read more
