This agent should not have her name on the door! Worst, most inexperienced, unprofessional, agent in the entire insurance industry! You are NOT in good hands with her! They do not return your calls. They do not even understand how insurance works. So sad how this office went down hill after Tony and his team left. read more

No not use this agency, it has bad customer service. I had extremely high level of customer service when this agency was owned by Tony Spargo, however now that it is owned by Bridget Donavin the customer service has gone down hill. My phone calls are not returned and no follow up. I dealt with an auto claim last September and the service and follow up was nonexistent. I'm also a client with Allstate Financial Services and my account is managed by this agency and I can't get my agent, William Heimrich to return my phone calls or emails. Don't invest your money or retirement with this agency. read more

The absolute worst unprofessional insurance agency service I have ever experienced. After 51 years of an extremely high level of superior unblemished performance provided by Joe & later Tony Spargo, I have been forced into dealing with this horrible Bridget Donavin agency who bought my many policies. They never return calls, never follow up as promised, are clearly very lazy to do anything - find out information & to get any answers to an insureds questions, they essentially only want to do little to nothing in servicing their client while taking one's money. Hardly a successful formula for anyone to follow. I can't wait to find a far better replacement agent, which certainly will not be very difficult to do from all I have experienced in such a very short amount of time. Its been less than a month and I already give them a zero rating!Believe me, if anyone thinks they are getting even average service from thus outfit, you have no idea what you're missing. You better switch over to another agent now before you'll really need to rely on any agent's service in order to help you in your time of need! Your choice....you can do it now or you can do it later....when it'll be too late. Good luck! read more

Paid $60 more to support the local business owner in Tony and staff. Had no method online to set up auto pay. Fill out the form and sent to their office. Thought everything was fine. Found out later they never received it and had cancelled my insurance. Small town...no phone call. An email was sent the same month. Would not think twice about that because we sent in the auto form that month. You rarely reach a live person. Called their sister branch. They said the branch could fix the problem, they just refused. Low caliber agent that can't get in the 21st century and, even more disturbing, does not understand customer service in spite of his old school mentality. Dont use this branch. read more

Tony Spargo and his team are so helpful and always easy to contact - (unlike big companies that always have you on hold for hours). Tony walked me through multiple ways to save money on my car insurance without losing any of the great coverage benefits. He also helped me set up online access for my Allstate account which included auto pay discounts and ebills! Highly recommend. read more