I was referred to Riley after closing on a commercial property. Business insurance is a must. I was…read moredreading the process because of my bad experience with insurance brokers in town. BUT I was shocked by how responsive and empathic Riley was. He clearly communicated his schedule, made himself available through text, answered when I called, and responded to every question and concern. He even listened to my business needs and created a custom commercial insurance plan...that was AFTER he spent the time to research my business thoroughly. He's a Santa Barbara native, born and raised, and it shows. He's proud of his work and cares about the businesses in our community. I often walk by his office and see him at his desk. He's like an old school, small town agency. And he actually shows up to work. I am waiting for the day California finally gets its act together and allows Farmers to write home insurance again, because I've decided I'm moving everything to Riley, back from AAA. His accessibility, honesty, friendliness, and pride in his work is worth any premium over AAA.

This guy is extremely fast on his response (same day, and at times within the hour I emailed him)!…read moreI was shocked that he provided me different quotes for our cars & home with different scenarios over the holiday weekend. Other agents may not work over the weekend or respond as fast as him. He also took the time to explain the terms or coverage we didn't understand. If something happens to your home or car wouldn't you want your insurance agent to be knowledgeable and respond ASAP instead of within the week? If so, Riley is your man.

Select Insurance Services just saved me money on my auto and life insurance. Five stars for their…read moreservice!

Select Insurance Services is a great resource for my family and I. Every time I refer a friend or…read morefamily member they always help them and go above and beyond. They have helped my family with life, auto and home insurance and they help my sister with her business insurance. No matter the question I have they're happy to help and I get the best customer service! Thank you, Select Insurance!

Looking for new or improved insurance is no walk in the park. Before I found Cody Allen at Atlas…read morePlus I had spoken to 7 different agents at different companies, all who said they couldn't get me a better rate or increase my coverage without dramatically raising my rate. Our agent Cody looked at our specific situation and with a little research was able to save us money and get us better coverage than we've ever had before. I love this company. They really take care of their customers. Even the owner, Sabrina, reached out and helped in building our policy. Going forward, we will be using them for all our insurance need

Cody Allen is our go to insurance guy! After shopping around for the best rates and coverage, Cody…read morecame through and was able to beat all of them with the best coverage. The whole process from getting quotes to coverage was seamless with the help of Cody and Atlas Insurance. He is always very prompt at returning calls and answering any questions we have. I would definitely recommend Cody and Atlas Insurance to anyone looking for a high quality insurance agent.

Kelsi is the best! She is our agent and really takes care of anything we need. Top notch! Thank you!read more

Ken and his team are simply OUTstanding! It's one thing to find a competitive policy but they…read morestand behind the policy they sell you and advocate for you! Though Ken has a team he will dropped everything and get involved if necessary....

We transferred our policies to Tammy's State Farm Agency and everthing went very smoothly. Her…read morestaff was very hellpful and well informed with excellent intepersonal and customer service skills. I met Tammy about two weeks later. She was very engaging, helpful and easy to talk with. Tammy had some good suggestions for potentially improving my coverage and better optimizing my insurance costs as well. Impressed with the personalized service and the excellent customer service skills. A terrific State Farm Agency and Team.

The team at Tammy Dobrotin's State Farm Office is, in a word, fabulous! You can count on any one…read moreof Tammy's staff to be professional, knowledgeable, and personable. Lily Conklin patiently helped me today to completely understand some questions about coverage. As a result, I was able to confidently assist my daughter to update her auto and homeowners policies. THANK YOU LILY!

Do not use Liberty for Home Insurance please!!!!! My husband and I were fire victims of the…read moreNorthbay fire back in October 2017. We were in ICU for over 8 days and almost lost our lives. Our Insurance adjustor told us six months ago and in writing that we qualified for 180% replacement replacement cost coverage because our area was in a catastrophe and we qualified as such. When it was time for the final payout and replacement coverage supported by their adjustor showing coverage exceeded the 80% , the "LARGE LOSS CLAIMS ADJUSTOR/TEAM MANAGER" said we were mistakenly informed and that there was an error. LIBERTY MUTUAL YOU SHOULD BE VERY VERY ASHAMED OF YOURSELVES!!!!

If you're getting overcharged for your auto insurance, this might help you…read more A few months ago, I noticed that my auto insurance policy had suddenly increased by a significant amount. I called customer service, and the representative told me there was an issue with the mileage listed on my policy. They assured me they would fix it and that the extra amount I had already paid would be applied as a credit toward my remaining policy balance. I agreed with that solution. The following month, however, I was overcharged again. Since the issue still hadn't been resolved, I decided to visit one of the closest offices in person. I thought speaking to someone face-to-face would be more effective than talking over the phone. I even drove my car there because I hoped they could verify the mileage on the spot. The representative who helped me told me she had never heard of a credit being applied to an account and insisted that the amount I was paying was correct. I explained everything I had been told over the phone and pointed out that my policy showed my vehicle as having over 100,000 miles, even though my car was only about a year and a half old and had fewer than 20,000 miles. Despite that, she refused to verify the mileage or investigate the issue further. Instead, she suggested adding a multi-policy discount or a student discount, neither of which addressed the actual problem. What made the experience even more frustrating was her attitude. She repeatedly dismissed my concerns and made comments such as, "Are you comparing apples to apples?" and "We want you to be happy, and if this price doesn't make you happy, you can go ahead and cancel it." As a customer of nearly two years, I never expected to hear that from someone whose job was to help resolve billing issues. As soon as I left the office, I called customer service again. The representative on the phone reviewed my case, corrected the mileage issue, and reduced my monthly payment from $500 to $240. That confirmed there had been an error all along--one that the office representative either couldn't or wouldn't address. My advice is simple: if you think you're being overcharged, call customer service first. If necessary, call more than once until someone takes the time to thoroughly review your policy. Based on my experience, I would not recommend relying on this office for billing or policy issues at all. I left feeling like they were more interested in ending the conversation and discarding my concerns than in helping solve the problem. If I could I will give them 0 stars. I hope sharing my experience helps someone else avoid the same frustration.

My step daughter locked her keys in the car in California while I was on a business trip to Yuma…read morearizona I contacted AAA to use the roadside service to get her keys out. Their response..... you must be there physically present to verify that you're the account holder. I told her, I'm in Yuma, shes im California, she said its AAA policy that I must be there in person,, then she said, is there anything else I can help you with.... if I'm paying for it, I should be able to use it, in this case I was 14 hours away, I have to admission I was very pissed off. Needless tobsay I'm looking for a new carrier​

As the owner of a local home inspection company with over 20 years serving the Santa Barbara…read morecommunity, I've had the opportunity to work with Kyle Richardson and The Richardson Team on hundreds of real estate transactions over the years, and they are among the most knowledgeable and professional real estate teams in Santa Barbara. One of the things that stands out most is the generational depth of experience behind their work. Their understanding of the Santa Barbara market comes from decades of professional stewardship serving local real estate clients, and that depth of knowledge shows in the high-caliber guidance and strategy they bring to each transaction. I've been involved in many of their transactions over the years and have seen firsthand how much they prioritize transparency and truly advocate for their clients. They take the time to ensure buyers and sellers fully understand the condition of a property and the decisions they are making along the way, always advocating for their clients' best interests at every step. The Richardson Team represents the very best of professionalism in our local real estate community. I'm always glad when we have the opportunity to work together and would confidently recommend them to anyone buying or selling a home in Santa Barbara. -- Shelby Hendrix HouseMaster Home Inspections

I have dealt with several managing agents in the past. Richardson are on top of things. If there is…read morea problem, they take care of it. Michelle, our agent is very caring and attentive. She very caring, gives personal attention to our needs and follows up in a timely manner.

I also have used this location Allstate for more than 30 years, under previous management I had no…read morecomplaints for very literally, decades. However under the Thomas era, I can not get a call back, and they will not assign a point person when I have questions, leaving me to call them again and again and again leaving messages, and explaining question to multiple people who work in different locations and apparently do not communicate with each other. This has been true in multiple instances, and having given them many opportunities to correct it, I am now shopping for a new agent.

I carried my car insurance at the recommendation of my parents as they had this car insurance since…read morelived in Santa Barbara. I carried this with me when leaving and moving down south. It was out of convenience but I am a mad and disappointed for keeping this car insurance as they are crooks. I've called and spoken with them multiple times to get help in reducing my monthly payment when I have a clean driving record for over 20 years and my mileage is very low as I don't drive far distances and work remote 2 days a week. I'm mad at myself for keeping them out of convenience when this business has done nothing to help me or keep me as a customer. With this said I am leaving and moving my car insurance within this week. I came here to leave a true and bad review that they deserve and hope that people read this and do not patron them as they deserve to close and layoff their useless employees.

The Kait Team is always ready to get you what you need when you need it. I worked with Myrna who…read moreprovided the info I needed ASAP!! Many thanks!!!

I've been nothing but impressed with Kait Hamilton and her team. They are proactive, always…read moreattentive to and on top of what's happening with my policies. Their communication is terrific. Vanesa recently helped get a payment glitch that required a fair bit of back and forth sorted out for me. I highly recommend working with them.