I bought property insurance for a beach cottage through Southern Insurance Associates of Dunwoody…read morein June 2011. More than three months after closing I received an email from the agent that the carrier was "no longer" insuring coastal property and that I had two weeks to find a replacement policy. It turns out that the underwriter had rejected the policy back in June because the carrier does not insure coastal property! I was lucky that I had no incident during this period because I was not covered. I wish the owner, Steve Gebhardt, had admitted his company's mistake right away. I warn others about doing business with them.

From the owner: As insurance professionals, we are committed to helping people just like you find solutions for all…read moreyour insurance needs. Once we understand your policy needs and goals, we'll work to develop a program tailored to you. Today's environment can bring concerns, and even, dangers. That's why we work closely with our clients to anticipate these challenges and address them before they happen. Knowledge is power. It's also the foundation for intelligent, well-considered decisions. When you have questions about which insurance policies are right for you, sound decisions are vital in helping you pursue your goals and protect your future. For many, understanding every aspect of the insurance space can be daunting. We recognize that everyone encounters challenges along the way and strive to anticipate those situations as they occur. Our only goal is to keep you and your loved ones protected with the policies you need.

Bait and switch. I'm…read morelate getting to this but I had a co-worker who connected me with Scott for our first time home purchase and was looking at quotes. I spoke with Scott a number of times and received different quotes for Home and car bundled together but ultimately we just decided to stick with the home insurance. Through text (that I still have on my phone today) I told Scott we just wanted the Home owners and confirmed the amount it would cost. He confirmed he would remove the car insurance and sent me another quote. Great, that info was then sent to the lender who confirmed and even the day of closing the amount was confirmed on master closing document. Everything was good to go. Well about a couple weeks into our new home I get a email from Farmers telling me my quote amount has changed and I need to pay up for the difference. I was confused so I tried reaching out to Scott who consistently ignored my calls and would not respond to my text. Once he responded through text he told me the amount changed due to the car insurance being removed, even though he already knew this but nonchalantly made it seem as it's my problem cause the deal was done. I re-texted the actual text of where I stayed I did not want the car insurance which he wasn't a big fan of I would guess. I spent a month going back and fourth talking to people from Corporate explaining my story over and over again about how this needed to be changed and how he submitted false information and confirmed false information. I even spoke with the area manager Cleavon who only recommended switching agents since there was nothing that could be done. I'm not here to bash him but he obviously is dishonest when it benefits him. All he had to was admit his mistake and take the necessary effort to correct what had purposely done wrong. As a seller with his experience he knows this but unfortunately I fell victim to the game. Knowing that you can be given a quote, have a quote submitted, actually sign confirming the amount on your closing day and a couple weeks later get a letter saying your amount is different is ridiculous. Nothing can be corrected or changed is a total bait and switch and is a obvious business practice that I would guess happens not too often but when they can get away with it. I don't believe he does it everyone of course but this certainly was my experience.

I signed up for insurance with this company but the details in my insurance quotes were…read moredeliberately entered incorrectly to get me a lower quote so I would sign up. Once I did, (thinking I was matching my existing coverage) every few days the premiums were adjusted and I was told they could be adjusted up-to thirty days after the policy goes into effect - yes apparently that's in the fine print! I fought that because of the written documentation I had saved where I had provided correct information. Eventually I had a claim but after being told it would be covered and that I had "full coverage" I was told it was not covered. I switched mid policy term because I didn't want any of my property to be insured by dishonest people. Beware of all details upfront - communicate ONLY in writing and refuse to pay higher premiums AFTER you sign up.

We worked with Ms. Lisa for a vehicle loan and she is the epitome of professional and reliable…read more From start to finish everything was a no pressure and no surprises type experience. She was upfront with everything, she goes out of her way to make sure her clients are taken care of and all questions are answered. When you finish doing business with someone like her you can't help but question why other individuals do not work the way she does. Her communication was A1 and her availability was spot on right when we needed her the most. I will never recommend anyone else besides her in the future. She is truly a game changer for State Farm and they should recognize her for her efforts, professionalism, and hard work.

I have done business with many insurance agents over the course of many years. I am happy to…read morerecommend Lisa and her team. They are simply the best.

For an insurance agency, the staff goes above and beyond. Who hears from their car/home, etc…read more insurance agent when they renew their policy? I do! I get a call telling me how I can save money or why I may see an increase, etc. almost every time my policy renews (every 6 months). Aside from the calls when my policy renews, they called me after I was in a car accident just to see if I was ok. Talk about above and beyond, that is above and beyond. Every time I call this office the staff is very friendly and helpful. If they can't answer my question, they research it and call me back with the answers. It doesn't matter how insignificant the question may be, they always call me back. I have been with this agency for 5 years now and they have always provided top notch service and low rates.

Kirt Lattanze is rude, condescending and not helpful as an agent. My son was in an accident and he…read morewas no help at all. I had to go to corporate to get the matter resolved. If you want to go with Allstate, I would recommend using a different agent.

Another glowing review for Emily Beck State Farm.....Lauren Burge was so helpful and accomorating…read moreshe set up my new car insurance over the phone in a jiffy. Thank you Lauren for being so sweet and professional. I can't recommend them high enough!

I have been working with Emily Beck for a few years now & have received excellent service. Good…read moreCustomer service is what a good company should provide. However, good customer experience is certainly a level above that. I have received great customer experience with this crew, especially with Griffen. When I get in touch with the agency, I normally end up with Griffen. Quick & professional response that gets it done. Props to the leadership of this agency.

Simply the best Insurance Team!!! They are attentive, help you with all your leasing questions, and…read morego the extra mile to handle things for you I could say so many things about this incredible team -led by Mr. Joseph Ferro - that words wouldn't be enough. Thank you so much God bless you all

joseph is great! helped me so much with my insurance and getting the best possible deal! seriously…read morea life saver! recommend him being your agent!

Phil and his staff are true professionals. Great people & great insurance products. If you are in…read morethe Sandy Springs area, you will get great service from Phil and his team. I highly recommend them.

Very impressive customer service! I was referred to this group and they took a great deal of care…read morein explaining the process, detailing exactly what each item on the forms meant as well as other very important information that fit my situation. I'm very grateful for them.

Sarah Wenk is the best! She is professional, knowledgeable, responsive, helpful and friendly. i…read morejust entered the world of having a teen driver and she was wonderful in helping me get the policy with great coverage set up. Her service was so great, I moved my own auto coverage and home insurance to State Farm as well! Thank you Sarah!

Allison and the team are always ready to assist when I call. From taking a payment to answering…read morequestions they are friendly and knowledgeable. Great agency!

I could not be happier with Robert as our agent. He always guides us in the right direction. His…read moreoffice is super friendly and approachable they get back to you right away. They're the first ones to go to bat for you and it provides my family true comfort in knowing that we have their support behind us. Excellent knowledge, customer support, and responsiveness. Trust me you will not be disappointed.

From the owner: I offer the following products: Auto, Home, Homeowners, Life, Renters, Commercial, Term Life, Whole…read moreLife, Car, Motorcycle, Boat, and Business Insurance. Auto Insurance: Comprehensive coverage, Collision coverage, Deductibles, Medical Payments Homeowners Insurance: Your most valuable possession, make sure your insurer will be there, get competitive rates with our multi-line insurance discounts. Renters: If there's a fire in your building, make sure to cover your possessions. Business: No matter the type of business, you can customize an insurance package to reduce your risk and protect your investment. Motorcycle: There are insurance discounts such as rewards for responsible riders and insuring more than one bike with Farmers. Recreational: Whether you own a boat, travel trailer, ATV or Motor Home, Farmers Insurance has flexible coverage options and insurance discounts. Umbrella: For added coverage above and beyond the liability limits of your Auto or Home insurance policies, a Personal Umbrella insurance policy can provide added protection for your assets and future earnings. Life Insurance: Mortgage Debt, children, future income, business. Options include:Term Life, Whole Life, & Universal Life.