I've been a member of AAA for 11 years now. It says so on my card…read more Years ago, before GPS, I could always count on AAA to get us much needed trip tiks. Now that I no longer need those, AAA has been my go to for two things: 1. Roadside assistance/towing. When you drive a used car, this is a great, affordable service. 2. Currency Exchange. While I will admit that the don't have the greatest exchange rates, they can be counted on to quickly get me my Polish zloty when I am heading over to Poland. There are plenty of other services, and I always like to check out their travel trinkets (as I like to call them). Members have access to discounts for a variety of things. Everyone, especially Laura at the front desk, is always friendly and I enjoy coming in.

My husband and I started to book our trip to Punta Cana for February 2020 in September 2019 and…read morewere not officially booked until January 31, 2020....that was after we worked with two different AAA agents, Donna and then Christopher. Emails and phone calls were not responded to by either agent for days or weeks on end. They were always too busy for us-in other meetings or had "no access to email." The lack of customer service was extremely disappointing and added a lot of frustration to my life. I am thankful that we ended up having a fantastic trip, but the hoops to jump through to get there were unbelievable!

Super experience, I've been with them for more than 8 years and the customer service is super.read more

I had the most wonderful experience with State farm Deborah Whitt angecy…read more I had a little situation and all of the customer reps as well as the agent went above and beyond to help me solve my problem.. Simply amazing top shelf service top shelf company..

Great agency. Very helpful and friendly! This agency was prompt with getting my professional…read moreliability insurance set up with an amazing rate! They are also very personable and work to build a relationship with the client. I got a handwritten letter in the mail saying "thank you" -- not many companies do this anymore.

I wanted to thank Marianne for her exceptional service. I appreciate the quick turnarounds she has…read moreprovided recently for our home owners and auto insurance. Her responsiveness is a breath of fresh air. It has been excellent to work with her this past year with all of our changes. I highly recommend the VanScoter Agency for your insurance needs!

I spoke with Laura about Life Insurance. She answered all my questions and concerns. She was…read morefriendly, great personality and someone I would recommend contacting if you're interested in purchasing life insurance policies

Have worked with Matt on a car insurance policy and then a home owners policy. He worked with me…read moreand made sure I understood each policy. Great customer service and experience. I highly recommend!

Benefit Link is our consultant for employee benefits at my company. They have done an excellent…read morejob of advising us on a very complex and constantly changing landscape of employee benefits. I had a personal need which was to help my mother with her healthcare benefits when Monroe County decided to drop her healthcare insurance without proper notice (as the widowed spouse of a retiree, 87 years old and terrified to go to the doctors office since she thought she wasn't covered). I ran into a brick wall talking to the county HR people (frustrating bureaucrats that did not want to accept that they made a mistake, and caused some unneeded mental anguish for my mother...and me). Frustrated, I called Robin at Benefit Link for advice. She was amazing. Assessed the situation quickly, knew who I should call and provided me with a road-map of questions to get my mother the proper coverage at the best value. Benefit Link...expert knowledge, advice and action. Just what I needed in a service provider.

From the owner: Because it's a Health Plan, not a Health Guess…read more.. Benefit Link leverages a proprietary solution to help businesses and their employees take the guesswork out of selecting health plans. Coupled with smart technology, we implement Data Scoring--a unique, data-driven process that sorts, analyzes and scores all available health insurance options in the marketplace. The result? We strategically identify the best fitting health insurance plans for your business, your employees and their families.

Jacquelyn is an amazing agent!! She has gone out of her way to help me anytime I have needed her…read more She is what an insurance agent should be. Jacquelyn makes sure that you have a way of contacting her at all times even giving out her cell phone number. She makes you feel like more than just another client. She took the time to get to know me and my husband. Everytime I go in the woman are so friendly.

I can't thank my insurance agents at this branch for going our on a limb for my needs. I have been…read morea customer for 52 years with this agency. Thank you all especially Laurie for being so knowledgeable and helpful.

Work here at your own risk! After only a month of working…read morehere, I was let go because they thought it was too stressful for me. And instead of the owner doing it himself he has his employees do it for him. Here's something you need to know about Barion He is not in the Rochester office. He lives in Florida and watches his employees through various monitors. And when he thinks something is not going correctly Tell his minions to pass along the message. His Second in command, Bob told me he needed to speak to me at the end of the day. I asked him if I was being let go because I know I made a few mistakes. And I will admit that, but I've been only working there for one month. And he said no of course not. And after five I went to their office him and Paula another employee who works there told me I was being let go because they thought the job was too stressful for me. Instead of humiliating me, and have me come into work a full shift they could've easily called me and told me not to come in. But since they have no backbones, they couldn't do that. Paula reiterated to make sure I leave the key behind. She proceeded to follow me, but then stopped and just looked at me as I left the building. She was keeping an eye me, as if I was going to steal something. From day one, they told me that they will work at my place and ask as many questions as I can. But after the That changed. Anytime I had a question I was snapped at or give the passive aggressive answers. You talk about a very passive aggressive man, Jim, is someone you need to watch out for. He is not a nice individual. They make it very clear to leave him alone and only contact him through email. He is all sweet as pie to you in the beginning, but then he expect you to get it after a few weeks. Barion Sits behind his computer monitors and keyboard in Florida watching everyone do his work. And it was made clear To me on day, one that you were never To contact the owner unless it was considered to be a very life-threatening emergency. When people spoke him, it was as if he was to be feared. They told me that they would work at my pace But clearly, that was a lie for them to let me go After a month. Barion Instead of being a coward and hiding behind your employees and your security cameras, how about you try being a decent human being and talking to your employees. Don't have other people do your work you can easily told me that it wasn't a good fit by . But instead you humiliated me by having me come and work a full shift, knowing very well, you were going to let me go. The only person who I will miss is Laurie. She was the most kindhearted Caring and compassionate individual I've ever had as a mentor in any job before. Laurie I wish you nothing but the best. Thank you for everything. You are truly a godsend. To Barion learn how to be a decent human being. You could've easily given me a call and told me that It wasn't working out but instead you Your minions do the hard work for you because you don't wanna take any accountability for your actions