Around 2:10PM on July 2 , a AAA help truck (Ford Ranger) was headed northbound on St. Paul Street…read moreand made an illegal u turn on to 104 West bound without signaling or flashing lights, just an abrupt 180 without any warning. There are 4 signs on St. Paul that warn drivers not to perform this maneuver, but the AAA truck driver thought it was acceptable and safe to do so. I have been a AAA member since I started driving over 20 years ago and I am very disappointed with the lack of safe driving exhibited by this person in one of their trucks. A private truck in front of me was screaming at the driver and had to slam on their brakes. I am reconsidering renewing my membership to AAA if this is the kind of people they hire to drive their trucks.

Love AAAusually great service. But for Western NY AAA call them directly (and directly, not the 800…read morenumber either) - do not use the app (at least not the Android version). It's a disaster. I have had several bad experiences using the app and who needs another headache while stuck, right? Great organization but what a horrible app!

My family has been with Deborah Whitt agency for over 30 years. They have always been available…read morefor any concerns I might have. Now as a senior, I always feel comfortable asking questions or asking for additional explanations.

Super experience, I've been with them for more than 8 years and the customer service is super.read more

My Wife and I are new to the area. Having downsized by selling our home in the Batavia area and…read moremoving near our Daughter here in the Rochester area we were in need of a Full Service Agency. Vanscoter was a great choice as it's close and they offer many lines to meet our needs. A small office with an eye on service in may ways that are not available at larger firms. Drew & Linda Doll

Great agency. Very helpful and friendly! This agency was prompt with getting my professional…read moreliability insurance set up with an amazing rate! They are also very personable and work to build a relationship with the client. I got a handwritten letter in the mail saying "thank you" -- not many companies do this anymore.

Always nice to be able to reach out and talk to someone if there's an issue. Been with them for…read moreyears, they are great

Madison was really great to work with. She gave a fast, competitive quote over the phone and…read morefollowed up when she said she would. She even took a last minute meeting in person for my mom to print out cards to take to the DMV for a title/registration change. I highly recommend working with Madison. Thank you!

Benefit Link is our consultant for employee benefits at my company. They have done an excellent…read morejob of advising us on a very complex and constantly changing landscape of employee benefits. I had a personal need which was to help my mother with her healthcare benefits when Monroe County decided to drop her healthcare insurance without proper notice (as the widowed spouse of a retiree, 87 years old and terrified to go to the doctors office since she thought she wasn't covered). I ran into a brick wall talking to the county HR people (frustrating bureaucrats that did not want to accept that they made a mistake, and caused some unneeded mental anguish for my mother...and me). Frustrated, I called Robin at Benefit Link for advice. She was amazing. Assessed the situation quickly, knew who I should call and provided me with a road-map of questions to get my mother the proper coverage at the best value. Benefit Link...expert knowledge, advice and action. Just what I needed in a service provider.

From the owner: Because it's a Health Plan, not a Health Guess…read more.. Benefit Link leverages a proprietary solution to help businesses and their employees take the guesswork out of selecting health plans. Coupled with smart technology, we implement Data Scoring--a unique, data-driven process that sorts, analyzes and scores all available health insurance options in the marketplace. The result? We strategically identify the best fitting health insurance plans for your business, your employees and their families.

Jacquelyn is an amazing agent!! She has gone out of her way to help me anytime I have needed her…read more She is what an insurance agent should be. Jacquelyn makes sure that you have a way of contacting her at all times even giving out her cell phone number. She makes you feel like more than just another client. She took the time to get to know me and my husband. Everytime I go in the woman are so friendly.

I can't thank my insurance agents at this branch for going our on a limb for my needs. I have been…read morea customer for 52 years with this agency. Thank you all especially Laurie for being so knowledgeable and helpful.

Work here at your own risk! After only a month of working…read morehere, I was let go because they thought it was too stressful for me. And instead of the owner doing it himself he has his employees do it for him. Here's something you need to know about Barion He is not in the Rochester office. He lives in Florida and watches his employees through various monitors. And when he thinks something is not going correctly Tell his minions to pass along the message. His Second in command, Bob told me he needed to speak to me at the end of the day. I asked him if I was being let go because I know I made a few mistakes. And I will admit that, but I've been only working there for one month. And he said no of course not. And after five I went to their office him and Paula another employee who works there told me I was being let go because they thought the job was too stressful for me. Instead of humiliating me, and have me come into work a full shift they could've easily called me and told me not to come in. But since they have no backbones, they couldn't do that. Paula reiterated to make sure I leave the key behind. She proceeded to follow me, but then stopped and just looked at me as I left the building. She was keeping an eye me, as if I was going to steal something. From day one, they told me that they will work at my place and ask as many questions as I can. But after the That changed. Anytime I had a question I was snapped at or give the passive aggressive answers. You talk about a very passive aggressive man, Jim, is someone you need to watch out for. He is not a nice individual. They make it very clear to leave him alone and only contact him through email. He is all sweet as pie to you in the beginning, but then he expect you to get it after a few weeks. Barion Sits behind his computer monitors and keyboard in Florida watching everyone do his work. And it was made clear To me on day, one that you were never To contact the owner unless it was considered to be a very life-threatening emergency. When people spoke him, it was as if he was to be feared. They told me that they would work at my pace But clearly, that was a lie for them to let me go After a month. Barion Instead of being a coward and hiding behind your employees and your security cameras, how about you try being a decent human being and talking to your employees. Don't have other people do your work you can easily told me that it wasn't a good fit by . But instead you humiliated me by having me come and work a full shift, knowing very well, you were going to let me go. The only person who I will miss is Laurie. She was the most kindhearted Caring and compassionate individual I've ever had as a mentor in any job before. Laurie I wish you nothing but the best. Thank you for everything. You are truly a godsend. To Barion learn how to be a decent human being. You could've easily given me a call and told me that It wasn't working out but instead you Your minions do the hard work for you because you don't wanna take any accountability for your actions