either I had the most competent insurance lady in the history of insurance in az, or these guys…read moresuck. I'm pretty sure that this place is just not good at their jobs. Over the past six months, they have: Completely neglected to tell us about the photo inspection until after it passed (and after we had it taken care of). A week later we got a letter, after the policy would have lapsed. Sent us the policy for the wrong vehicle. We were going to buy two, and changed our minds. A month after the purchase of the only vehicle, we got the policy for the one we didn't buy... When we called them up, they seemed clueless as to why it appeared. Forgot to charge us for a section on our bill, then surprise pro-rate us for it later! Because who doesn't love when their insurance payment is 1.5x times the normal amount without any discussion? They are not very good at the whole "calling you back" thing, which just seems unprofessional. Maybe they forget, but my old agent always remembered to do that, so I know it's possible. State Farm is a good insurance company. Too bad this place is just hurting its reputation.

I recently got in a pretty significant accident. Chris and his staff efficiently took care of…read moreeverything for me, no questions asked. They were there for me after a terrible situation. Thank you so much to Chris and his amazing staff for truly caring for your customers. You won't get this kind of service anywhere else.

Hello my name is Shawn N. I would like to share that I have been with Jackie Ortiz, State farm…read moreagent in Rochester NY for over 20 great years. She and her office agents are very respectful & always have a friendly smile upon entering the door.her policies are very affordable. I have met with Jackie on several occasions in the office. She is very lovely in person. If you need good insurance please look into Jackie Ortiz!

I choose this place because I had State Farm in California and this one was the closest one when I…read moremoved to Rochester, NY. I did get good service from the staff offering drinks (coffee, water, etc) while I was waiting for the agent to work with me. He is very upfront and did suggest other services (why would he not) which I do decline. He isn't pushy and very respectful. I would recommend this place to anyone who is comfortable with State Farm Insurance.

Frank and his team are very attentive to our needs. We recently added two new cars among other…read morethings. They were very efficient and patient in getting everything setup. I highly recommend them!

I read the review from 2013 stating to not use this State Farm branch. While reading this review, I…read morecould see the customer was upset and understand why. But, there is a lot that goes on behind the scenes that is out of an Agent's control that this customer may not be aware of. But just to be clear and transparent, I do not know or work for this Agent. I have called this Agent's office twice to ask a few questions. I spoke with two ladies in this office and the Agent, Frank. They all were very helpful and kind. I was never asked to write a review as our conversation was strictly professional as I had a few questions for the Agent. When the Agent or staff write a policy, they can sell the policy based on the information you provided on your application. But, if there are things on your insurance history / record that you did not advise of on your application, these things are found when the policy application is sent to Underwriting to process and write. There are specific items that can determine your risk and if that insurer can write your policy. If something on your insurance record comes up once Underwriting receives your application that changes the policy from being able to be written, Underwriting usually sends a letter, and corporate refunds your payment. This does not come from the Agent's office. The Agent and staff are usually not aware of it right away either. They have no control or say over this as well. With this being said, it can take a few weeks to get everything processed and the correct documentation sent to you with your refund as it is all through corporate. I can see where this customer was upset, as she didn't know the process and thought the Agent was maybe behind this. I hope this helps someone reading this. I took the time to write this as I had nothing but great customer service and a pleasant experience with this Agent and his staff. They were highly professional and prompt when helping me. Cheers!

I have dealt with both Rebecca and Clark on multiple occasions. They are always there to help and…read morevery quick with follow up. We have both of our Auto and Home Owners Insurance Policies thru the Butler Agency/Erie Insurance and we couldn't be happier! Our recent experience included adding another vehicle to our policy that we would only be using as pleasure! Much to our surprise, the premium went up less than $100 per year! Top notch service and support!!! Would highly recommend to anyone who needs a reliable and reputable agency!

Excellent, was looking for new home owners Insurance, and they came through and got more coverage…read morefor me with less money...

I spoke with Laura about Life Insurance. She answered all my questions and concerns. She was…read morefriendly, great personality and someone I would recommend contacting if you're interested in purchasing life insurance policies

Have worked with Matt on a car insurance policy and then a home owners policy. He worked with me…read moreand made sure I understood each policy. Great customer service and experience. I highly recommend!

The service that Christin, Mike and team provide is top-notch. I was in an accident over the…read moreweekend and handled everything through the claims department by myself; in the scurry of getting back into my Monday, I had forgotten to call my local office. Not to worry though, Mike was there with a phone call, not to talk about the claim or my policy or the dreaded increase that is inevitable, he called to see if I was OK or if I was hurt. This is why I work with this office. No matter my questions or my issues, they're right there. If it's a reminder, a document or just a friendly to call make sure I'm OK, they are there to provide me with the best service. If you're looking for a truly the best of service from your insurance provider to help with your needs, you'll want to go through this office, they're truly the best !!!!

Has reliably handled my accidents, insurance transfers and the team functions extraordinarily with…read morecommunication

Laura is on point! The ladies at this State Farm office make it so easy to get affordable car…read moreinsurance! Don't waste time with anyyy other company out there,I stressed n searched for days getting ridiculously high quotes from all the other big name competitors, jaw-droppingly high high rates,she got me lowest rate with lowest downpayment!Laura has been available to me day n night,outstanding StateFarm employees.These ladies make the company look amazing -K.C.

Cara is an exceptional state agent. She went over and beyond to insurance that I had the best…read moreservice in both auto and life insurance. She was extremely attentive and guided me through my concerns. To say the least she completely provided me with superior customer service at its finest!!!!!!

I'm always so happy with this insurance office! They're quick, easy to work with, kind and…read moreprofessional. The text line is awesome too - I've never had that perk before and it's a lifesaver for quick things. I'm never on hold too often but it's just nice to have a text option on busy days. Definitely recommend!

So friendly and responsive! Julie is the best agent we've ever worked with. She made it easy to get…read moreset up after our cross-country move, which was a real help in the midst of learning the area.