I didn't have service for that long but I appreciated them for the help they gave me thanks!!read more

I was familiar with Fidelity Investments from my hometown of Boston and decided to use them for…read moreretirement savings. The representatives are very professional, friendly, and thorough, listening to the needs and goals of their clients, along with providing thorough service.

This Fidelity office was non-responsive. I received a sizable (by my standards) inheritance. A CPA…read morefriend highly recommended Fidelity and a few of their index funds as an investment portfolio. The nearest Fidelity office is in Rochester, NY, 1.5 hours from my home. I debated whether to fund the account in person, by phone and EFT or on line. I called three times to speak with a rep who was supposed to call me back but never did. Guess Fidelity does not want my money.

I have done business with High Falls Advisors for many years. I remember when Mr. Englert was first…read morelaunching the business out of small little office building near his home. Through the years he assembled a quality team of financial experts including his daughter Jennifer who I deal with. I remember Jennifer when she just graduated from high school tagging along with her father learning the business. She went on to college and got a degree in real estate law, as well as accounting. She is now the Chief Compliance Officer in the firm. She is a hard worker and very caring to all of her clients and customers. From tax preparation, to investments, savings, and even Social Security advice on your benefits, the High Falls Advisors team is a good choice.

They do seem to do a lot for the Rochester community and have a noble mission - I think I was just…read moreunlucky and had a bad experience with them trying to execute that mission. I was working through applying for the First Time Homebuyers club. It's a tedious process that requires printing a ridiculous amount of paper. The person I was working with was uninspired and gave off the overall vibe that I was inconveniencing them by applying. There was an extreme lack of communication, and ultimately it was up to me to figure out that I was denied 2 months into the process. She never bothered to tell me I was denied. Once I questioned Neighborworks about it, they said I was over the income requirements; they showed me the final application, and the worker put down my wrong income info. I would love to make what she said I make - but I showed them the math (multiple W-2's) and that I was well under the income limit. NO RESPONSE. I had to prod more, and eventually I was told I have to wait for the next calendar year to apply again with this years taxes. No apology, no acknowledgement that they screwed up, nothing. At this point, it's too late for me to apply, I need to buy a house well before I'd finish the saving program. TL;DR - Applied for FHBC. They messed up my application with a math error. Denied by state lending agency. They never told me and never apologized.

There are numerous roof repair service providers in Rochester area. But to my knowledge…read moreNeighborWorks® Rochester Inc is the best service based company & and it has received much appreciation for its environment friendly energy-saving program

Benefit Link is our consultant for employee benefits at my company. They have done an excellent…read morejob of advising us on a very complex and constantly changing landscape of employee benefits. I had a personal need which was to help my mother with her healthcare benefits when Monroe County decided to drop her healthcare insurance without proper notice (as the widowed spouse of a retiree, 87 years old and terrified to go to the doctors office since she thought she wasn't covered). I ran into a brick wall talking to the county HR people (frustrating bureaucrats that did not want to accept that they made a mistake, and caused some unneeded mental anguish for my mother...and me). Frustrated, I called Robin at Benefit Link for advice. She was amazing. Assessed the situation quickly, knew who I should call and provided me with a road-map of questions to get my mother the proper coverage at the best value. Benefit Link...expert knowledge, advice and action. Just what I needed in a service provider.

Sears, ESL, If you need appliance repairs, stay far, far away from these thieves. My 74 year old,…read moreone arm Vietnam Vet father has been taken to the cleaners by these folks. He placed a service call to them on 10/7 because the freezer on his Kenmore side by side quit working. They came out on 10/25 and diagnosed that the thermostat in the freezer went bad. He paid $599.31 to have it replaced. A day later he noticed water all over the floor. He opened the freezer and everything in it had thawed out. He called back on 10/26 and informed them of the issue. The earliest they could get a tech out was middle of November. Approaching that appointment they called and informed him they had to reschedule until 11/24. Tech came out on 11/24 and advised the wrong thermostat was installed. Had to order him another one. Would be back on 12/8. My father then receives a bill for $474 for services on 11/24. No phone number for a billing department. Only an email. An email is sent to the billing department on 12/1 asking why he was billed when he already paid for services and they put the wrong part in. On 12/7, tech by the name of Mike calls and says he needs payment up front. Not sure why they would need payment. My father told him to just come out. Mike showed up with an attitude, opened the freezer and says what the hell is the problem? My dad explains every that has happened. Tech Mike says, the freezer is running, so is the fridge. Thermostat is not your problem. Tech Mike refuses to look at it without payment. Tried to take the part my father already paid for. My dad tells him to leave the part. Tech Mike slams it on the counter demands payment again. My father refuses. Tech Mike leaves. Another bill comes through for $576 for services on 12/8. My father is so upset and on the verge of a heart attack because all he gets is people talking in circles. I attempt to call. Calls are disconnected, multiple numbers on the internet are no longer in service. After 23 different numbers I finally get Frances from India on the phone. He reviews the order and says, I see he paid $599 on 10/25. That is correct. He has an outstanding balance of $1050. I ask for what. I am told for services. I remind him that those services were not necessary if they properly repaired it to begin with. This is on them, not on my father. He opts to reschedule another tech. I told him that's fine, but I want to know about the bills, why they are being billed and better not bill for the next service. Frances then tells me balance is $1600. I said wait, you told me it was something else, how is it more. He has to pay for 10/25 service. I remind him that he verified at the beginning her had paid that in full. He now says it wasn't in full, there was a balance of $29.00. Framces says that i need to get a copy of my fathers credit card statement and provide proof of payment. I demand to speak to someone in billing. Frances says he can provide and email. I refuse. They never responded to the 12/1 email. I tell him again I want a phone number for the billing department. Frances says billing department does not have a phone number. Only an email. I ask to speak to a supervisor. He refuses. We will be contacting the state attorney's General office and news. If we have to, will be filing suit and Sears and their CEO for deceptive practices.

I have been a member here for several years and have enjoyed most of my interactions with this…read morecredit union. More recently, they have a new short term loan program that does not check your credit score. I struggle with this financial branch because of some of their high fees but, I do like that the different branches offer free coffee.

would give Janet 6 stars if we could! over 25 plus yrs of first rate service. there has never been…read morea question or situation she could help solve. The Best!

I switched back to State Farm from another popular provider. I'm thrilled that I followed my gut…read moreand signed on with Team Tasker vs. the many other offices that may be closer to me. The office is incredibly "homey" and comfortable from the moment you walk in the door, from the decor to the "vibe". Ed has clearly created an environment that attracts great employees. Everyone was very warm, open, and eager to make me feel at home. Sean was fantastic at walking me through my new policies and making sure I understood what each line item actually meant, and why I should have the coverage I have. Or didn't need any more coverage than the basic level in some cases. There was no up-selling. He genuinely loves helping people, and that was clear during the entire 1+hour meeting. Ed stopped by to say hi in person. Another really open, easy-going, genuine guy who clearly enjoys what he does and from what he shared about the path that led him to where he is now, is a fantastic leader that has been recognized as such by State Farm. I like working with real, down-to-earth folks. Future interactions with an insurance agency may not always be driven by positive incidents. I have no doubt that any one of the team will go out of their way to take care of me from a place of genuine caring. If you're shopping around for a new provider and/or agency, check out Sean, Ed and Team Tasker. :)

We've been with George Larry SF since 2007. We've had the opportunity to go with other companies,…read morebut their customer service and claim resolutions are the reason we're still with George.