I dealt with Dee Mazurek at this location. Needed to replace our out-of-state health insurance…read more Dee took THREE WEEKS to get our completed applications into the 2 health insurance companies we wanted to apply to..........costing us over $100 to keep our out-of-state insurance for an extra month. She and her boss, Mark McLaughlin (sp?) were FULL of EXCUSES as to why this happened and why none of it was their fault. It's been over 2 months and we still haven't heard from the one insurance company. VERY BAD customer service at this location. Would NOT recommend ANYONE doing business here.

I have been using First Security since 2007 to buy my health insurance and to purchase health…read moreinsurance for foreign visitors. I can confidently give First Security a 5 star rating as they deserve every bit of it for their professionalism and all around kindness. I have always been made to feel comfortable to call and request a policy and always felt like I was top priority to First Security. My opinion of this business is based on my dealings with Dee who has been my agent since the beginning. Dee is customer service driven and works extremely hard to take care of whatever problems you may encounter. I am the type of person who asks tons and tons of questions and she never once gave me the impression that she was annoyed; she always answered every single question with understanding and patience. She keeps open and timely communication to allow for transparency and advises you with your best interests in mind. Furthermore, Dee also knows that I am a person, not just a customer, and she takes interest in how I am doing. I would recommend Dee to anybody who is needing insurance. You won't find a friendlier person than Dee and you feel extremely satisfied to use First Security.

I've recently move to Pennsylvania from Mongolia. I had to switch insurance companies and I saved…read more$400 on insurance thanks for saving me money!

I recently moved to FL and when I changed my address I found that the insurance company I had,…read moreGrange, was not licensed to write in FL. That meant I had to switch companies. Therefore I had to call my old agent, Contemporary, and cancel. Previously I've never really dealt directly with them as I used the website and always could call the insurance company's number. After about 2 weeks of calling and never getting through and not receiving a call back I finally was able to get the agent's attention through email. I simply asked what date the date I should make my cancelation effective as I would rather not continue to make another payment and then have to receive a refund. I was told he was unable to tell me and that I should call the insurance company. I had already spoken to the insurnace company twice and they said I would have to speak with him. He also responded rudely that I should ensure I could even get insurance because I've had an accident and a DUI and that I shouldn't worry about a few bucks. I had previously explained to him that I had moved and the insurance I had was not valid for FL. The whole time this was all through email and he was very rude and completly unhelpful. I would never have thought of dropping insurance except that I moved out of state. I do not understand why I had to go through so many hoops and be treated so incredibly rude to cancel my policy with him. I would recommend anyone to stay away from this Agency.

Christopher Benec provided superb insight and helped me achieve my financial goals with investments…read morethat matched those goals.

We used this office to help us find our perfect home. It…read morewas a little difficult to look at houses as soon as they came onto the market as we lived 3 hours away. After chatting with Cathy Kindel, (realtor in this office) she took my thoughts and concerns to heart and knew my wants better than I did!! She was very thorough, genuine, and by no means pushy or aggressive. She's very sincere and down to earth. She found us the perfect home that checks almost all of our boxes. I would use her again and again. She made our transaction smooth and flawless. I give her a complete 5 star rating. Howard Hanna is lucky to have her on board. ** I think it's appropriate to note that while attending a few open houses in the area, we encountered other real estate agents (not from this office) that knew we had a real estate agent we were working with, but we're willing to sway us to work with them. I didn't like that as I found it rather shady. I trust my vibes, always!