I needed to replace my renters insurance; its annual premium had almost doubled from last year. I…read morealso needed to acquire earthquake insurance. I tried researching online on my own, but every company's site required me to answer *many* questions before it would give a quote, and I didn't know if I was checking with *all* available insurance providers. (Turns out I wasn't.) As it happened, I came across an article about finding insurance, and it recommended contacting an *independent* insurance broker, and that led me to finding Avail Insurance Solutions. Avail wound up finding a renter's insurance provider and one for earthquake coverage; the combined premiums totaled about the same as what my new, higher rate would have been for renters coverage only. So, I'm very happy with Avail's service.

My first experience working with Brian was pretty good. Once I had my policies in place and I…read moreneeded to make changes/corrections or had questions it was a lot harder to get support from Brian or his office. Recently, my insurer drastically increased my rates without informing me why and the only way to address this was to work with Brian. I got in touch with the office and expressed my interest in getting this corrected or having other options before my policy renewed and managed to get Brian on the phone to discuss. He promised I would receive options or a solution by the next business day. I never heard back. I ended up switching to a different insurer (not through avail) and it took multiple attempts to get Avail to cancel my old policy. I think of the whole point of working with an agent is to get better service than dealing directly with an insurer -- with Avail that was certainly not the case.

The best Agent ever! She was able to identify our needs in…read morelooking for a Home and Auto coverage right away and help us set a realistic expectation of the current insurance market. Always put our interest as the priority in every step and most of all she managed to make the stressful and tiring process of shopping for coverage enjoyable. My wife and I really enjoyed working with her. There is no others, Tina is best Agent.

From the owner: We work with a wide range of quality, reliable insurance companies and can provide coverage options…read morefor any business or personal insurance. We are here to satisfied your individual, unique needs. We're always here for you, whether to provide quotes, assist with a claim, policy change, or just answer your insurance questions. We speak English and Mandarin. 我们可以说中文。

Jerry and team have been excellent to work with. We are a new, start up business. We had shopped…read morefor liablity insurance, and were quoted crazy rates elsewhere. Other brokers couldn't find a reasonable policy. Jerry and team worked extremely hard to meet our needs. And while our policy is still pricey, it is 1/2 of what I could find elsewhere. They have identified other issues, now handle our worker's comp, and will be our first choice for insurance coverage as we continue to grow. Highly recommend their team.

Jerry, Carlos and the team are a great help to my real estate brokerage and investment business…read more Excellent service and timely product placement elevates Barbary Insurance above the competition. They give me VIP treatment. Give them a call or email. All the best in 2021! Redmond Realty

Really great customer service from Tiffany's team. Special shoutout to Krista. Thanks Krista!read more

Outstanding service by this great team!…read more Would like to give extra credit to Erika who went the extra mile to find the best auto insurance rate for me, communicated well about the important details, all very timely!

Everything went well. The employees were very courteous and answered all of my questions, and…read morebelieves me I had a lot. The mobile app is very user friendly

I am not currently a client of Stephanie's, but if you are searching for an absolute expert of the…read moreinsurance market you should contact her today. I called Stephanie to explore our options with respect to a CA Fair Plan policy and a Difference-in-Conditions policy. I received a complete education and a strong suggestion as to how to move forward. Stephanie is intelligent, selfless and supportive. I hope we find a way to work with Stephanie.

I've been working with Norman for the past few years and want to say the service has been…read moreexceptional. He's always very respectful and timely in all communications. Insurance can be confusing and he has always offered to help explain things in simple terms to help inform my decisions. Can't recommend him enough.

Jeff is a example of the worst of this industry. He rarely returns calls and doesn't give the…read moreurgency needed for this essential financial instrument, insurance. This could tolerated but when Travelers sent a letter saying they would not renew my policy, I called him. He was surprised and unaware. There was now four months to find another carrier. He assured me that it would not be issue. My understanding was that he would be responsible. I contacted him a couple times with no action. I didn't hear back from him until my policy had expired, leaving my without a home insurance policy. He told me that my only option was to sign up with the California Fair Plan at triple the cost. It took me less than three hours to find another policy. He challenged me saying that there was not a possibility that I found another company that would issue a policy. I plan to move three home, three auto and a umbrella policy to the same provider. There may be agents at this agency that provide better service but I would stay away

Sharon Woo (and her colleague Edward Ho) are the third local State Farm agent my wife and I have…read morehad since starting in 1970. Only the third! Had to imagine, since the first was excellent, but everyone since has been as good or better. We can not say enough for (1) renter's insurance, then (2) homeowner's insurance; (3) boat & trailer insurance; (4) automobile insurance; and (5) California earthquake insurance. We've made claims against each, never a problem with our EXCELLENT Agents acting on our behalf. Sharon Woo is terrific. Always available for questions, clarifications, putting our minds at ease, solving challenges and generally taking A-One care of us. We can not recommend her (and Edward) highly enough.

Sharon Woo has been a godsend when my insurance agent with Allstate kept raising my rates and I…read moredecided to shop around for better pricing. Sharon was/is extremely responsive, as is her colleague Edward Ho. She was able to offer multi-line discounts whereas my previous agent wouldn't. She is honest, trustworthy, and reliable. I have referred her to other friends because of her professionalism and timely response. I would not hesitate to sign on with Sharon Woo at State Farm! You won't regret it!

I need an insurance and I was fortunate to get a real life. Good person for my auto insurance…read more She's giving me outstanding service and security. Recommend her highly.

Something is deeply wrong with Angela Darby's office. We had a long string of errors, with zero…read moreacknowledgement. An "I'm sorry, I made a mistake" is customer service 101. Instead, with each error, her answer is "I never received that message." Mistakes: 1. Failing to cancel a policy (despite responding she had done so) - zero acknowledgement of error, no "I'm sorry." Then wanted us to do the legwork to fix it! 2. Failing to update address on a policy per request 3. Then updating the address, but only on ONE policy, not all of them. 4. Failing to update a policy to self pay per request 5. Then updating it, but only on one out of two policies. Items 2 through 5 meant no bills. No bills can mean a missed payment. And in CA, Allstate is no longer writing new policies. You miss a payment and you might not HAVE a policy anymore. In every single failure, it was either a lack of common sense, or "I never received that message." We received that response four times. FOUR. And sometimes it was after hitting reply-all to an existing email thread. The problem is we know how email works. Nothing bounced - it's just unacknowledged. It's ludicrous to say that over the last three years, that every single time an error was made that it was due to a lack of receiving email. It's possible that Ms. Darby is not technologically literate. It's more likely that she is just not on top of things. If she isn't technologically literate, after this many "missing messages," why has she not engaged a technically savvy person for help? It's quite possible she's truly unaware that this is the root of her poor reviews, which is quite sad.

We've been using Farmers for years with Eric being our agent. Due to Covid, he relocated to…read moreSouthern California with his family at the start of the pandemic and has worked remote since then and therefore met him only once when we first started using this agency. Despite the distance between us, Eric is very responsive via phone or email and he has Assistants in the San Francisco office who can also assist which relocated to the downtown area of San Francisco.

Eric Gee is amazing and attentive. When State Farm canceled my homeowners' insurance, Eric was able…read moreto find me a suitable replacement. He is a terrific person, and very knowledgeable about insurance products offered. If you need help navigating the sometimes tricky SF insurance maze, give him a call and rest assured your insurance is in good hands.